Congress on Healthcare Leadership 2014

Frequently Asked Questions

How do I register?
You can either register online or register by mail or fax using the following forms:


How many credits do I receive with my basic Congress registration fee?
Your basic Congress registration fee ($1,240 for ACHE members and $1,440 for nonmembers) gives you up to 12 ACHE Face-to-Face Education credits according to the following breakdown:

  • Seminars totaling 9 ACHE Face-to-Face Education credits
  • The Opening Session and one Hot Topic Session — or two Hot Topic Sessions — worth 1.5 ACHE Face-to-Face Education credits.
You may also select additional sessions for a fee. View registration fees and benefits information.


When can I register for Congress?
Registrations that are received at ACHE by March 19, 2014, will be processed in advance of Congress. If your registration is not received by March 19, 2014, you must register on-site at Congress. While we encourage you to register early, on-site registration is available throughout Congress.

For your convenience, remember: If your fully prepaid registration is received at ACHE by February 24, 2014, your registration materials and name badge will be mailed to you on March 10, 2014, allowing you to bypass the main Congress registration area on-site and simply pick up your portfolio of materials. For this reason, we encourage you to register early.

Please note: Congress registrants with international mailing addresses must pick up their materials on-site.


How do I make changes to my Congress registration?
You can make changes to your Congress registration through the week of Congress. If you make changes after February 24, 2014, you will need to pick up an updated badge on site at the Congress registration area.


What is the cancellation policy?
You can submit a request for cancellation in writing to the following address postmarked no later than March 7, 2014.

American College of Healthcare Executives
ATTN: Customer Service Center
1 N. Franklin St., Ste. 1700
Chicago, IL 60606

You can also send an email to

Your registration fee will be refunded, less a $100 processing fee (or $50 processing fee for the Student Track), or credited toward another ACHE educational event. After March 7, 2014, all fees are forfeited. You are encouraged to send a substitute if you cannot attend. Please contact ACHE's Customer Service Center at (312) 424-9400 with substitute information.


How do I print my confirmation?
If you have already registered, you can reprint your confirmation. You may also contact ACHE's Customer Service Center at (312) 424-9400,, or Live Chat Mon.–Fri., 8 a.m.–5 p.m. Central time.


Which sessions are full?
You can check which sessions are full online.


What can I do if a session I want to take is full?
Congress registrations are filled on a first-come, first-served basis. Visit the Congress registration area on-site to see if space becomes available due to cancellations and/or changes.


What is Congress Express?
Congress Express is an innovative way to experience many of the benefits and features of healthcare's premier education and networking event at a reduced cost by attending Congress events exclusively on Wednesday (March 26) and Thursday (March 27). Congress Express participants still enjoy Hot Topic sessions, the Wednesday luncheon session and the Wednesday networking reception, while earning up to 12 ACHE Face-to-Face Education credits.

Contact ACHE
For more information, contact the ACHE Customer Service Center at (312) 424-9400 or