Congress on Healthcare Leadership 2015

Frequently Asked Questions

Register Online

How do I register?
You can either register online or register by mail or fax using the following forms:

How many credits do I receive with my basic Congress registration fee?
Your basic Congress registration fee ($1,285 for ACHE members and $1,485 for nonmembers) gives you up to 12 ACHE Face-to-Face Education credits according to the following breakdown:

  • Seminars totaling 9 ACHE Face-to-Face Education credits
  • The Opening Session and one Hot Topic Session — or two Hot Topic Sessions — worth 1.5 ACHE Face-to-Face Education credits.

You may also select additional sessions for a fee. View registration fees and benefits information.

When can I register for Congress?
Registrations that are received at ACHE by March 6, 2015, will be processed in advance of Congress. If your registration is not received by March 6, 2015, you must register on-site at Congress. While we encourage you to register early, on-site registration is available throughout Congress.

How do I make changes to my Congress registration?
You can make changes to your Congress registration through the week of Congress through the online registration page.

What is the cancellation policy?
A written cancellation postmarked no later than March 6, 2015, entitles you to a refund or a credit toward another ACHE educational event. A $100 processing fee (or $50 processing fee for the Student Track) will be charged for all cancellations. After that date, all fees/credits toward other seminars are forfeited. You are encouraged to send a substitute if you cannot attend.

You can submit a request for cancellation to:

American College of Healthcare Executives
ATTN: Customer Service Center
1 N. Franklin St., Ste. 1700
Chicago, IL 60606

You can also send an email to

How do I print my confirmation?
If you have already registered, you can reprint your confirmation. You may also contact ACHE's Customer Service Center at (312) 424-9400,, or Live Chat Mon.–Fri., 8 a.m.–5 p.m. Central time.

Which sessions are full?
You can check which sessions are full online.

What can I do if a session I want to take is full?
Congress registrations are filled on a first-come, first-served basis. Visit the Congress registration area on-site to see if space becomes available due to cancellations and/or changes.

What is Congress Express?
Congress Express is an innovative way to experience many of the benefits and features of healthcare's premier education and networking event at a reduced cost by attending Congress events exclusively on Wednesday (March 18) and Thursday (March 19). Congress Express participants still enjoy Hot Topic sessions, the Wednesday luncheon session and the Wednesday networking reception, while earning up to 12 ACHE Face-to-Face Education credits.

Contact ACHE
For more information, contact the ACHE Customer Service Center at (312) 424-9400 or