Frequently Asked Questions
How do I register?
Registration is currently closed.
How many credits do I receive with my basic Congress registration fee?
Your basic Congress registration fee ($1,195 for ACHE members and $1,395 for nonmembers)
gives you up to 12 ACHE Face-to-Face Education credits according to the following breakdown:
- Seminars totaling 9 ACHE Face-to-Face Education credits
- The Opening Session and one Hot Topic Session — or two Hot Topic
Sessions — worth 1.5 ACHE Face-to-Face Education credits.
You may also select additional sessions for a fee. View registration fees and benefits
When can I register for Congress?
Online registrations will be accepted through the week of Congress, March 11–14, 2013. However, if you register
after Feb. 11, 2013, you will need to pick up your name badge on site at Congress.
How do I make changes to my Congress registration?
You can make changes to your Congress registration through the week of Congress. If you make changes after Feb. 11, 2013, you will need to pick up an updated badge on site at the Congress registration area.
What is the cancellation policy?
You can submit a request for cancellation in writing to the following address postmarked no later than Feb. 22, 2013.
American College of Healthcare Executives
ATTN: Customer Service Center
1 N. Franklin St., Ste. 1700
Chicago, IL 60606
You can also send an email to
Your registration fee will be refunded, less a $100 processing fee (or $50 processing fee for the Student Track), or credited toward another ACHE educational event. After Feb. 22, 2013, all fees are forfeited. You are encouraged to send a substitute if you cannot attend. Please contact ACHE's Customer Service Center at (312) 424-9400 with substitute information.
How do I print my confirmation?
If you have already registered, you can reprint your confirmation. You may also contact ACHE's Customer Service Center at (312) 424-9400, firstname.lastname@example.org, or Live Chat Mon.–Fri., 8 a.m.–5 p.m. Central time.
Which sessions are full?
Check which sessions are full.
What can I do if a session I want to take is full?
Congress registrations are filled on a first-come, first-served basis. Visit the Congress
registration area on-site to see if space becomes available due to cancellations and/or
What is Congress Express?
Congress Express is an innovative way to experience many of the benefits and features
of healthcare’s premier education and networking event at a reduced cost by attending Congress events exclusively on Wednesday (March 13) and Thursday (March 14). Congress Express participants still enjoy Hot Topics, a Luncheon session and a Networking Reception while earning up to 12 ACHE Face-to-Face Education credits. With Congress Express, you can leave home after work on Tuesday, enjoy a full Congress experience on Wednesday and Thursday, and be back in the office on Friday morning.
For more information, contact the ACHE Customer Service Center at (312) 424-9400 or email@example.com