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The Role of Communication in Patient Safety course
Order code: 2041

To provide safe and reliable healthcare, organizations must create an environment in which teamwork, effective communication, and well-designed error-prevention systems are in place. This course focuses specifically on communication.

You will learn:

  • The importance of effective communication
  • How to enhance communication among staff by flattening the hierarchy, teaching assertion, providing briefings, and establishing an early warning system
  • How to foster effective communication between leadership and staff with Executive WalkRounds
  • How to promote open communication between all hospital staff and patients and their families

Corresponding book: Achieving Safe and Reliable Healthcare: Strategies and Solutions by Michael Leonard, M.D.; Allan Frankel, M.D.; and Terri Simmonds, R.N.; with Kathleen Vega (Order No. 2018)

Prices: Affiliates-$325 per course; nonaffiliates-$405 per course. The corresponding book is 20% off when purchased with a course. Postage and handling fee will be added.

About the author:Michael Leonard, M.D., is physician leader of patient safety at Kaiser Permanente in Colorado Springs, Colorado, and works with the Institute for Healthcare Improvement and the Association of periOperative Registered Nurses.


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