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Volume 46, Number 3
May/June 2001

  1. Interview
    Cheryl Scott, President and CEO, Group Health Cooperative Kyle L Grazier
  2. Articles
    An Early View of the Impact of Deregulation and Managed Care on Hospital Profitability and Net Worth W. Jack Jordan
    Nursing Shortage: Building Organizational Commitment Among Nurses Donna K. McNeese-Smith
    Developing Leadership in Healthcare Administration: A Competency Assessment Catherine J. Robbins, Elizabeth H. Bradley, and Maryanne Spicer
  3. Customer Service
    Accountability for Service Excellence Gail Scott
  4. Fellow Project
    Transitioning a Provider Community from Fee-for-Service to Managed Care Kevin Patrick Carey
  5. Future Trends
    Quality Pays: A Case for Improving Clinical Care and Reducing Medical Errors Russell C. Coile, Jr.
  6. From the Field
    Cooperation Among Competitors: Biomedical Equipment Expenditures Earl Simendinger, Thomas Weaver, and Scott Jones

Executive Summary

An Early View of the Impact of Deregulation and Managed Care on Hospital Profitability and Net Worth
W. Jack Jordan, Ph.D., professor, Department of Economics, School of Business, Seton Hall University, South Orange, New Jersey

This study shows the impact of the removal of hospital rate regulation followed by the growth of managed care on hospitals' profitability and net worth. New Jersey merged from a regulated prospective payment system in 1992. The transition to a really competitive market structure had a negative impact on hospital profitability, net worth, patient length of stay, and other measures of capacity utilization. The doubling of the HMO penetration rate in the state between 1995 and 1997 is shown to have negatively influenced hospital financial viability. Hospitals have responded in part by increasing usage of outpatient services. The use of dis-counted fee-for-service instead of per diem reimbursement for outpatient services provides an incentive for hospitals to favor outpatient over inpatient services. The effect of these changes is detailed, along with data showing that the larger disc-ounts given by hospitals to managed care organizations, Medicare, and Medicaid played an important role in explaining the diminished profitability of hospitals. The Journal regrets that Dr. Jordan passed away before the publication of this article.

Executive Summary

Nursing Shortage: Building Organizational Commitment Among Nurses
Donna K. McNeese-Srnith, MN, Ed.D., CNAA, assistant professor and coordinator, Nursing Administration Graduate Program School of Nursing, University of California, Los Angeles

As a major nursing shortage threatens healthcare organizations, the views of 30 staff nurses are examined to determine factors that contribute to their commit-ment or lack of commitment to their employing hospital. Content analysis iden-tified that organizational commitment is most related to personal factors, opportu-nities for learning, job satisfaction, plan for retirement, monetary benefits, patient care, coworkers, cultural factors, and job secutity, in that order. Lack of organiza-tional commitment is most related to conflict with personal needs. However lack of learning, lack of appreciation and fairness, inadequate monetary benefits, patient care situations, poor relations with coworkers, career developmental stage, and lack of job security are also discussed. Application of these findings to healthcare ad-ministration is discussed, with strategies for building organizational commitment among nurses.

Executive Summary

Developing Leadership in Healthcare Administration: A Competency Assessment Catherine J. Robbins, MBA, Brandeis University, Waltham, Massachusetts; Elizabeth H. Bradley, Ph.D., Yale School of Public Health, New Haven, Connecticut; and Maryanne Spicer, MA, Massachusetts General Hospital, Boston, Massachusetts

Despite the many graduate programs that specialize in health administration, healthcare leaders and practitioners have expressed concern about the quality of preparation of health administration graduates. The purpose of this study was to facilitate one part of an integrated approach to leadership development that spans academic and practitioner settings. The approach was to design a competency assessment tool for early careerists who have two to five years of postgraduate experience and who aspire to fill senior leadership positions in complex, provider-based healthcare organizations.

Open-ended interviews with key informants and a comprehensive review of relevant literature were done to identify and categorize a set of competencies relevant to early careerists. Based on data from key informants, specific work experience and academic courses were mapped to each competency, indicating where and how such competencies might be developed. A simple rating system was then added to assess each competency, which resulted in the completion of the tool. Finally, the tool was piloted in a practitioner setting at the Massachusetts General Hospital Administrative Fellowship Program and in an academic setting at the University Health Management Program.

The resulting tool includes 52 competencies categorized into four domains: (1) technical skills (operations, finance, information resources, human resources, and strategic planning/external affairs); (2) industry knowledge (clinical process and healthcare institutions); (3) analytic and conceptual reasoning and (4) interpersonal and emotional intelligence. Early experience with the tool suggests that it facilitates career planning among graduate students, early careerists, and their mentors. Further, the tool can help directors of both academic and practitioner programs identify strengths and gaps in their existing curricula or training program. By offering specific competencies linked to work experiences and graduate courses, the tool is an initial step toward promoting collaborative efforts between academic and practitioner programs.

Click here to see the Competency Assessment Tool mentioned in this issue.

   
 

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