Select the check box(es) below to add a course/book to your shopping cart. Then press the shopping cart icon at the bottom of the page to continue the ordering process. You will need a copy of the corresponding book to complete the course(s).

Prices: Affiliates—$375 per course; nonaffiliates—$465 per course. The corresponding book is 20% off when purchased with a course. Postage and handling fees will be added.

About the author: Chip Caldwell, FACHE, is president of Chip Caldwell & Associates and considered a thought leader in healthcare quality and performance improvement methodology. For the past decade, he has been a leader in the quality community serving as a member of the Baldrige Foundation Board Support Team and healthcare representative on the U.S. Quality Council. A nationally recognized speaker, he has lead seminars for the American College of Healthcare Executives for over 15 years.

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