10 Powerful Ideas for Improving Patient Care, Book 3
Maureen A. Bisognano
Robert C. Lloyd, PhD
with Dan Schummers
Co Publisher: Institute for Healthcare Improvement
ISBN 13: 978-1-56793-266-9
Softbound, 78 pp, 2006
Imprint: Executive Essentials Book
Order code: WWW1-2075
Price: $44.00
This is the third book in a series designed to widely share innovations in patient care.
This book includes improvement strategies selected by two leaders at the Institute for Healthcare Improvement (IHI). These approaches are reliable, innovative, ready for implementation, and have been tested and used successfully.
Each chapter provides a description of the strategy, an example of the strategy in practice, and, in most cases, the results that have been achieved when the strategy was applied.
Ideas explored in this book include:
Examining and redesigning the discharge process to cover gaps in care
Improving patients’ “health literacy” to eliminate confusion about medical instructions and provide needs-appropriate care
Implementing WalkRounds to identify and address safety issues
Establishing “red rules”—three to four key behaviors that staff must follow to ensure safety
Using innovative approaches to detect early signs of patient distress
Maureen A. Bisognano is the executive vice president and chief operating officer of the Institute for Healthcare Improvement (IHI) in Cambridge, Massachusetts. Prior to joining IHI, Ms. Bisognano was senior vice president of The Juran Institute, where she consulted with senior management on the implementation of total quality management in healthcare settings.
Robert C. Lloyd, PhD, is the executive director of performance improvement for IHI. Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and quality improvement training. He has addressed over 450 national and international meetings of professional groups and associations. Dr. Lloyd has published articles and reports on a wide range of topics including continuous quality improvement theory and implementation, clinical outcomes, customer satisfaction, information systems, and parish nursing. He has also authored two books on quality.
