Now in its 30th year, Health Services Management: Cases, Readings, and Commentary, Ninth Edition, continues to give a unique overview of management and organizational behavior theory.
Extensively revised! Features new readings and more than 30 new cases!
The ninth edition includes new literature that explains the role of the health services manager, including building relationships, managing change, controlling performance, and accepting accountability. This edition also includes more than 30 new cases that take place in a variety of settings.
Uses a three-pronged approach to examine the skills and experience health services managers need to succeed
Commentaries introduce the topic and provide the context for the readings and cases that follow.
Readings bring fresh voices to the topic and provide evidence and timely examples.
Cases give students practice in making managerial decisions in a wide variety of settings and situations.
Instructor Resources: Teaching suggestions and notes for the case studies and readings. To see a sample, click the link in the right-hand navigation bar.