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Risk Management and the Emergency Department: Executive Leadership for Protecting Patients and Hospitals
Shari J. Welch, MD, FACEP, FACHE
Kevin Klauer, DO, EJD, FACEP
Sarah Freymann Fontenot, BSN, JD
ISBN 13: 978-1-56793-417-5
Softbound, 410 pp, 2011
Imprint: ACHE Management Series Book
Order code: 2181
Price: $78.00
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This title is also available for the Kindle and Kindle Fire. Visit Amazon.com for more information.
The Emergency Department (ED) is not only the front door to your hospital; it’s where your organization is most susceptible to inefficiencies and adverse outcomes. This handbook provides the knowledge and tools you need to address or avoid the problems inherent in ED healthcare.
With an emphasis on the importance of leadership, the authors explore how executives can design systems that minimize risk at the front lines. Real-world examples illustrate strategies that led to a safer, more reliable healthcare environment.
Topics covered include:
Elements of the ED that can contribute to waits, delays, and errors
The role of the board in risk-management strategies Standardization in the ED
The power of apologies in emergency medicine
Popular myths and misinformation surrounding EMTALA, HIPAA, Stark, and kickbacks
Management of the twelve “deadly” clinical scenarios that lead to most ED lawsuits
The basics of a lawsuit, including causation, breach, negligence, and damages
Survival strategies when legal action is imminent
Alignment of clinicians and administrators during legal proceedings
Shari J. Welch, MD, FACEP, FACHE, has been a practicing emergency physician for 20 years and a quality improvement consultant for 10 years. Dr. Welch has been a guest speaker at the Urgent Matters Conference, the ED Benchmarks Conference, the EDPMA Solutions Summit, VHA regional meetings, the AHRQ’s national meeting, and American College of Emergency Physicians (ACEP) national meetings. Her quality improvement research has been published in numerous journals. She is currently a faculty member at the Institute for Healthcare Improvement and on the clinical faculty at the Urgent Matters Project for the Patient Flow Network. |
Kevin Klauer, DO, EJD, FACEP is Chief Medical Officer for Emergency Medicine Physicians, Ltd., based in Canton, Ohio. He also serves as the Director of the Center for Emergency Medical Education (CEME) and on the Board of Directors for Physicians Specialty Limited Risk Retention Group and Emergency Medicine Physicians, Ltd. Dr. Klauer is residency trained and board certified in emergency medicine. He graduated from the University of Osteopathic Medicine and Health Sciences in Des Moines, Iowa and attended Charity Hospital in New Orleans for his emergency medicine residency where he served as Chief Resident. He is a Diplomate of the American Board of Emergency Medicine (ABEM). Dr. Klauer has received the American College of Emergency Physicians (ACEP) teaching faculty award and serves as Editor In Chief for Emergency Physicians Monthly. |
Sarah Freymann Fontenot, BSN, JD has taught Health Law in the Department of Healthcare Administration at Trinity University since 1997; previously Ms. Fontenot taught in the Department of Epidemiology and Public Health at Yale Medical School. Sarah teaches extensively for physician organizations, including Texas Medical Association and the American College of Physician Executives. Ms. Fontenot is the faculty for the Health Law and Ethics components of ACHE’s Board of Governors Examination Review Course, and for ACHE’s 6-week on-line Health Law course. |
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