Risk Management and the Emergency Department: Executive Leadership for Protecting Patients and Hospitals
Shari J. Welch, MD, FACEP, FACHE
Kevin Klauer, DO, EJD, FACEP
Sarah Freymann Fontenot, BSN, JD
ISBN 13: 978-1-56793-417-5
Softbound, 410 pp, 2011
Imprint: ACHE Management Series Book
Order code: 2181
This title is also available for the Kindle and Kindle Fire. Visit Amazon.com for more information.
The Emergency Department (ED) is not only the front door to your hospital; it’s where your organization is most susceptible to inefficiencies and adverse outcomes. This handbook provides the knowledge and tools you need to address or avoid the problems inherent in ED healthcare.
With an emphasis on the importance of leadership, the authors explore how executives can design systems that minimize risk at the front lines. Real-world examples illustrate strategies that led to a safer, more reliable healthcare environment.
Topics covered include:
Elements of the ED that can contribute to waits, delays, and errors
The role of the board in risk-management strategies Standardization in the ED
The power of apologies in emergency medicine
Popular myths and misinformation surrounding EMTALA, HIPAA, Stark, and kickbacks
Management of the twelve “deadly” clinical scenarios that lead to most ED lawsuits
The basics of a lawsuit, including causation, breach, negligence, and damages
Survival strategies when legal action is imminent
Alignment of clinicians and administrators during legal proceedings