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From
Conflict to Consensus: Conflict Management for Healthcare
Leaders
Learn
proven conflict-resolution strategies to help you manage competing
interests
To
cultivate openness and trust in the changing healthcare marketplace,
successful leaders must identify and manage the sometimes
competing interests of colleagues, board members, medical
staff, and the community. This seminar will examine how—when
handled constructively—conflict can strengthen relationships,
increase productivity, and renew enthusiasm. It will provide
a positive, even optimistic, approach to managing anger, emotional
tension, and confrontation.
This
seminar is available only as an ACHE On-Location Program.
Click here for more information on this service!
You'll
Learn To
- Recognize and address the root causes of conflict.
- Prevent task-oriented conflict from becoming personal.
- Understand the roles of context, continuity, and perspective in managing
conflict.
- Resolve differences in ways that improve both team and organization
performance.
Seminar
Content
- Tools to help you identify and defuse triggers for conflict.
- Strategies for building consensus, capitalizing on the diversity of
team members, and establishing positive relationships in your organization.
- Tactics for coping with hidden agendas and understanding differences
in communication styles.
- Practical exercises and real-life case studies to use in managing
conflict.
- Methods for evaluating your own conflict management style.
Seminar
Leaders
Janice
L. Dreachslin, PhD
Janice Dreachslin
is a professor in charge of the Health Care MBA program at Pennsylvania
State University's Great Valley School of Graduate Professional Studies,
Malvern. A specialist in organizational behavior and diversity leadership,
Dr. Dreachslin also conducts training and consults for organizations in
the United States, Canada, and Great Britain. With more than 20 years'
experience in health and human service administration, she is the author
of numerous publications, including Diversity
Leadership, published by ACHE's Health Administration Press.
Diane
Kiddy
Diane Kiddy
is director of Government Affairs for Universal Health Services, Inc.,
one of the nation's largest hospital companies, headquartered in King
of Prussia, PA. Ms. Kiddy's experience in the healthcare field spans 17
years and includes positions in Philadelphia as CEO of a large behavioral
hospital operated by UHS and vice president of one of the University of
Pennsylvania's medical centers. She has also served as a consultant to
the city health department on the start-up of a Medicaid managed care
organization. Prior to her career in healthcare administration, Ms. Kiddy
held high-level posts in state and local government. She continues to
teach a graduate course in healthcare planning and marketing.
Continuing
Education Credit
In addition
to the 12 Category I (ACHE education) credits assigned to this
seminar, ACHE is accredited by other organizations to provide continuing
education credit. For
complete information about these organizations, click
here.
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