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Wednesday, June 25, 2008

12:00 p.m.–1:30 p.m. Eastern Time
11:00 a.m.–12:30 p.m. Central Time
10:00 a.m.–11:30 a.m. Mountain Time
9:00 a.m.–10:30 a.m. Pacific Time

In 2004, the NYU Medical Center created a Performance Management Office (PMO) with the main goal of transforming the culture around performance improvement, project management, accountability and results. The first step was to streamline and consolidate current measurement and reporting into one central area so one can manage the performance of the organization as a whole. A structure and process also needed to be in place for holding respective managers accountable for results and implementing corrective action to improve performance.

This infrastructure consisted of two main functions: The Performance Scorecard and Key Performance Indicators. The organizational performance scorecard captures the highest level of performance metrics or global indicators that drive NYU performance across four areas: quality and satisfaction, growth, operational and financial. The scorecard has proven to be an effective tool in assigning accountability for performance at all levels of the organization. It is reviewed weekly by senior leadership and monitors the overall state of the business with the ability to trend recent performance and forecast month-end results.

The second function of the PMO is the Key Performance Indicators (KPIs), which are monthly/bi-weekly reports that track progress against targets for performance improvement and departmental initiatives by measuring throughput, utilization, productivity and efficiency. An example of a KPI is the Labor Productivity Tool, which is an automated (Web-based), volume-adjusted tracking tool that provides management with a timely mechanism for monitoring labor utilization and controlling associated expense. This tool compares actual FTEs and labor expense to targets (budgets) on a bi-weekly basis. When this Tool is supported by a rigorous analysis and corrective action planning process, the management of labor becomes a dynamic driver of operating results.

You Will Learn:

1. How to develop a performance scorecard that will support the timely and effective implementation of change and realization of results
2. How to implement a labor management process that fosters accountability in the improvement of productivity levels

Presenters:

Mary E. Tedaldi
Senior Director of Performance Management
NYU Hospital
New York, New York

Nancy Vanasek
Implementation Manager
NYU Hospital
New York, New York

Who Should Participate:

Healthcare executives at all levels.

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Registration Fee:

ACHE affiliates: $175
Nonaffiliates: $195

Additional Registrations:

For an extra $55 per person, additional participants at an organization where a full registration has been purchased may register and receive Category I (ACHE education) credit. Registration must occur prior to the start of the webinar to receive credit. Only the original registrant will receive the webinar links. Please call KRM Customer Service at (800) 775-7654 and identify the original registrant.

Continuing Education Credit:

In addition to the 1.5 Category I (ACHE education) credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View information about these organizations.

Registration

• Register online
• To register by phone, call (800) 775-7654. (Phone registrations will be accepted until the day of the conference.)

Cancellation Policy

To cancel your webinar registration, please contact KRM Customer Service no less than 14 days prior to the program to receive a full refund. If you cancel registration less than two weeks prior to the conference, you will receive a full credit or a refund, less a $50 processing fee. (The credit can be used toward any ACHE educational offering within one year of issue.) Once the conference begins, no credits or refunds will be granted, and all fees will be forfeited; however, you may register a substitute attendee prior to the conference if you cannot attend. If you have any questions, please contact KRM Customer Service at (800) 775-7654 or custserv@krm.com.

Webinar CD Order a copy of this webinar CD. Shipped approximately two weeks following the program, the CD is available at the following rates: ACHE affiliates: $175 Nonaffiliates: $195 Note: ACHE will not grant Category I (ACHE education) or Category II (non-ACHE education) credit to CD buyers.