Patient Centered Healthcare

Webinar

Wednesday, July 9, 2008

12:00 p.m.–1:30 p.m. Eastern Time
11:00 a.m.–12:30 p.m. Central Time
10:00 a.m.–11:30 a.m. Mountain Time
9:00 a.m.–10:30 a.m. Pacific Time

The Institute of Medicine’s inclusion of “patient-centeredness” as one of the six elements of quality patient care has brought unprecedented attention to this concept as various constituencies have attempted to define, practice and measure it. Planetree, a nonprofit organization founded by a dissatisfied patient 30 years ago, has worked with hundreds of healthcare organizations to successfully operationalize whole person care in clinical settings with impressive impact on patient and staff satisfaction.

This session will present a brief history and description of the Planetree model of care, how it is used by hospitals around the country and how it has been formalized in the Patient-Centered Hospital Designation program. One of the most successful Planetree member organizations, Griffin Hospital in Derby, Conn., will be used as a detailed case study of how the model is implemented and the outcomes associated with comprehensively embracing a patient-centered approach to the patient experience. Griffin’s recent performance on HCAHPS ranked among the top 5 percent of hospitals across the nation participating in the survey program.

You Will Learn:

How to identify the 10 core components of the Planetree patient-centered model of care
To identify multiple strategies for improving access to information and communications between patients, families and providers of care
Several ways to change the physical environment to improve patient and family satisfaction

Presenters:

Susan Frampton
President
Planetree
Derby, Connecticut

Bill Powanda
Vice President
Griffin Hospital
Derby, Connecticut

Who Should Participate:

Healthcare executives at all levels.

Registration Fee:

ACHE affiliates: $175
Nonaffiliates: $195

Additional Registrations:

For an extra $55 per person, additional participants at an organization where a full registration has been purchased may register and receive Category I (ACHE education) credit. Registration must occur prior to the start of the audio conference to receive credit. Only the original registrant will receive the audio conference links. Please call KRM Customer Service at (800) 775-7654 and identify the original registrant.

Continuing Education Credit:

In addition to the 1.5 Category I (ACHE education) credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View information about these organizations.

Registration

Register online
To register by phone, call (800) 775-7654. (Phone registrations will be accepted until the day of the conference.)

Cancellation Policy

To cancel your webinar registration, please contact KRM Customer Service no less than 14 days prior to the program to receive a full refund. If you cancel your registration less than two weeks prior to the conference, you will receive a full credit or a refund, less a $50 processing fee. (The credit can be used toward any ACHE educational offering within one year of issue.) Once the conference begins, no credits or refunds will be granted, and all fees will be forfeited; however, you may register a substitute attendee prior to the conference if you cannot attend. If you have any questions, please contact KRM Customer Service at (800) 775-7654 or custserv@krm.com.

Webinar CD

Order a copy of this webinar CD. Shipped approximately two weeks following the program, the CD is available at the following rates:

ACHE affiliates: $175
Nonaffiliates: $195

Note: ACHE will not grant Category I (ACHE education) or Category II (non-ACHE education) credit to CD buyers.