Program Agenda
December 10—11, 2009
Boca Raton, Fla.
Thursday, December 10
| 6:30 a.m. |
Registration/Continental Breakfast |
| 7:00 a.m. |
Welcome/Introductions
Discussion of Key Organizational Issues
Key Leadership Roles of the COO
Case Study: Leadership Challenges of COOs
Improving Your Margin of Excellence
|
| 12:00 p.m. |
Working Lunch |
| 1:30 p.m. |
Adjourn |
| 5:30 p.m. |
Networking Reception
Sponsored by ARAMARK Healthcare |
Friday, December 11
| 6:30 a.m. |
Continental Breakfast |
| 7:00 a.m. |
Journey to Excellence—Creating a Culture of Quality
Servant Leadership—A Model for Enhancing Organizational Accountability and Transparency
Case Study: Operational Challenges of COOs
Renewal and Reinvention—Tips to Avoid Stagnation and Remain Inspired |
| 12:00 p.m. |
Working Lunch
Sharing of Best Operational Practices Summary Comments |
| 1:30 p.m. |
Adjourn |
|
