Beyond the Silver Bullet: Ensuring Patient and Employee Satisfaction
Learn innovative methods for improving and sustaining customer satisfaction and loyalty.
Learn innovative methods to achieve a sustained, organization-wide commitment to and enthusiasm for service excellence.
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You'll also learn:
Combining practical tools and case studies, seminar leaders Gail Scott, president, Gail Scott and Associates, and Todd C. Linden, FACHE, president and CEO, Grinnell Regional Medical Center, will help you improve and sustain patient and employee satisfaction.
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Continuing Education Credit
ACHE Face-to-Face Education credits assigned to this seminar are commensurate to the length of the seminar in hours.
In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.