Beyond the Silver Bullet: Ensuring Patient and Employee Satisfaction

Learn innovative methods for improving and sustaining customer satisfaction and loyalty.

Learn innovative methods to achieve a sustained, organization-wide commitment to and enthusiasm for service excellence.

  • Review and understand the “Six Elements of Service” model and use it to build a long-term service excellence infrastructure
  • Discover what’s old, what’s new and what it takes to sustain a commitment to service excellence and continuous improvement
View additional learning objectives

You'll also learn:

  • Explore how to (and how not to) build a culture that encourages involvement and creativity as well as accountability for results
  • Translate the best practices, ideas and techniques from a case study of “Compassion in Action” from Grinnell Regional Medical Center

Presented by: Gail Scott and Todd C. Linden, FACHE

Combining practical tools and case studies, seminar leaders Gail Scott, president, Gail Scott and Associates, and Todd C. Linden, FACHE, president and CEO, Grinnell Regional Medical Center, will help you improve and sustain patient and employee satisfaction.

For More Information about this program and the On-Location Program:

To Purchase On-Location Programs
Call ACHE's On-Location Coordinator at (312)-424-9362 or email at

Seminar Offered in Lengths of:
6-Hour (1-Day)
12-Hour (2-Day)

Who Should Attend
Senior- and mid-level executives
Continuing Education Credit

ACHE Face-to-Face Education credits assigned to this seminar are commensurate to the length of the seminar in hours.

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.

  • National Association of State Boards of Accountancy (NASBA)
  • National Association of Boards of Examiners of Long Term Care Administrators (NAB): A $135 fee will be applied and sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.
  • Accreditation Council for Continuing Medical Education (ACCME): A lengthy application process is required involving an extensive needs assessment to be undertaken by the sponsoring organization. In addition, all promotional communication must be approved for ACCME accreditation by ACHE. Sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.