American College of Healthcare Executives

Privacy Policy Statement

Date of Last Revision: July 19, 2012

The American College of Healthcare Executives (ACHE) and the Foundation of the American College of Healthcare Executives (Foundation) respect the privacy of our members, customers, and visitors to our website, ache.org. While offering our website users the advantages and convenience of Web-based technologies, we also strive to employ practices that ensure information collected about members, customers, and visitors is used conscientiously and appropriately.

This Privacy Policy Statement outlines the use of personally identifiable information collected on ache.org. This privacy notice does not encompass other websites referenced by us in print, online, or in email.

What information is collected on ache.org?

Generally, information is used to help us better serve our members and customers.

• General visitors: We collect information for internal marketing purposes about pages that visitors browse. This information does not contain email addresses.

• Customers: We collect personally identifiable information necessary for registration and billing from customers who purchase our products and services online.

• Members: We collect personally identifiable information about members who provide their information on Web pages that are specifically designed to collect membership information, such as online questionnaires, resume submissions, job postings, and applications for membership.

How do we use information collected on ache.org?

The information we collect is used to improve the content of our website, enhance the value of our products, and communicate with members and customers as follows:

• ACHE and the Foundation, its elected leaders, and its members components have access to membership information for purposes of communicating with members and furthering the mission of the organization.

• ACHE and the Foundation may make address information available to external organizations for purposes of providing members relevant information. Such information does not include email addresses.

• Any request by an external organization or members component of ACHE for a mailing list of members must be approved on a case-by-case basis, and the organization must agree that the information will only be used for the specifically approved communication.

• ACHE and the Foundation may make educational session participant contact information available to corporate partners and individuals serving as faculty at educational programs.

• Members and others granted log-in access to the Members Only Area of ache.org may access individual member information that members choose to include in the online Member Directory.

• Recruiters and other users may access member resumes and contact information that individuals have chosen to include in the online ACHE Resume Bank.

• ACHE and the Foundation may contact members and customers about events and opportunities.

How may members or customers opt out of receiving materials?

Any member or customer who does not wish to be contacted by us or an organization with which we might otherwise share contact information may let us know by sending an email to webmaster@ache.org or by using the contact information below. Members and customers may request to opt out of specific email communications from ACHE and the Foundation or request an overall opt out of both mail and email communications (with the exception of basic membership and dues renewal mailings). Additionally, members may manage their personal information in the online Member Directory and choose what information will be accessible there.

How may members or customers review their information or request a change of information?

Members and customers may update their information using the Change of Information Form.

Alternately, members and customers may go to My ACHE to review the following types of information maintained about them:

• Financial and transactional information, such as purchase types, dates, and amounts

• Contact information, such as names, addresses, phone numbers, and email addresses

• Credentialing and education information, such as FACHE® status

Requests to change or review information may be sent to us using the contact information below.

How may members, customers, or visitors request information about the security of ache.org?

We have reasonable security measures in place at our physical facilities and on our Web servers to protect against the loss, misuse, or alteration of information collected from members, customers, and visitors. Requests to review security information may be sent to us using the contact information below.

How can members, customers or visitors become informed about changes to the Privacy Policy Statement?

Periodically we may use collected information for new, unanticipated uses not previously disclosed in our privacy notice. When our information collection and dissemination practices change, we will post the policy changes on ache.org.

How do I contact ACHE or the Foundation?