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Applying Quality Management in Healthcare
Diane L. Kelly, DrPH, RN
Contents
Chapter 1: Concepts of Quality Management
Chapter 2: Three Principles of Total Quality
Chapter 3: The Manager's Toolbox
Chapter 4: A Systems Perspective of Quality Management
Chapter 5: Systems Models for Healthcare Managers
Chapter 6: Expanding the Boundaries of the System: The Role of Policy
Chapter 7: Systemic Structure
Chapter 8: Goals
Chapter 9: Purpose
Chapter 10: Performance Measurement
Chapter 11: Organizational Traction
Chapter 12: Implementation Lessons
Chapter 13: Team Strategies
Practice Exercises
Journal Exercises
Powerpoint Slides
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