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Healthcare Operations Management
Daniel B. McLaughlin
Julie M. Hays, PhD
Contents
Chapter 1:The Challenge and the Opportunity
Chapter 2: History of Performance Improvement
Chapter 3: Evidence-Based Medicine and Pay-for-Performance
Chapter 4: Strategy and the Balanced Scorecard
Chapter 5: Project Management
Chapter 6: Tools for Problem Solving and Decision Making
Chapter 7: Using Data and Statistical Tools for Operations Improvement
Chapter 8: Quality Management: Focus on Six Sigma
Chapter 9: The Lean Enterprise
Chapter 10: Simulation
Chapter 11: Process Improvement and Patient Flow
Chapter 12: Scheduling and Capacity Management
Chapter 13: Supply Chain Management
Chapter 14: Holding the Gains
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