Improve operations in the areas that have the greatest impact on care cost and outcomes. This book describes best practices in six critical areas of hospital operations—governance, service lines, complex case management, prevention, support services, and service excellence—by using examples from hospitals within the highly respected Catholic Health Initiatives system.

The authors describe the path each of the featured hospitals took to achieve their various successes, and how CHI will implement those leading practices across its whole system. The authors discuss potential pitfalls, and how other systems and freestanding organizations can learn from their experience.