Managing Conflict, Confrontations and Disputes
Hotel Valencia
San Antonio, Texas
May 17–18, 2010
Know which crucial confrontations to hold and how to hold them
This seminar is exclusively for Fellows of the American College of Healthcare Executives.
Regain control of the misunderstandings that can destroy the cohesiveness of a leadership team. Whether the issue is organizational effectiveness, patient safety or sub-standard performance, you will learn the behaviors that correct broken promises and unmet expectations.
During the Fellows Seminar you will learn how to:
- Master face-to-face confrontations, hold superiors and subordinates accountable and motivate productive behavior
- Identify and then manage the conflicts that impede goal achievements and quality patient outcomes
- Hold anyone accountable—no matter their role, rank or temperament
- Maintain good relations while still managing tough situations by staying focused on the real issues
- Achieve your goals without micromanaging the process
Don’t miss this opportunity to interact with other ACHE Fellows to explore a creative conflict management and resolution tactics that can transform your organization.
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This seminar is made possible in part by the generous support of AmerisourceBergen Corporation. AmerisourceBergen Health Systems Solutions is focused on optimizing the impact of medications across the healthcare enterprise. This mission has enabled the development of solutions that focus on enhancing the efficiency of operations in a cost effective manner. |
Seminar Agenda & Faculty
Monday, May 17
| 6:30 a.m. |
Registration/Continental Breakfast |
| 7:00 a.m. |
Seminar Overview/Review Materials
Choose What and If
How to know what confrontations to hold and whether you should hold them |
| 9:15 a.m. |
Master Your Stories
How to get your head right before you open your mouth |
| 10:30 a.m. |
Describing the Gap
The best way to start a Crucial Confrontation |
| 11:30 a.m. |
Working Lunch |
| 12:00 p.m. |
Effective Use and Practice of New Skills and Approaches |
| 1:30 p.m. |
Adjourn |
| 6:00 p.m. |
Networking Reception sponsored by AmerisourceBergan |
Tuesday, May 18
| 6:30 a.m. |
Continental Breakfast |
| 7:00 a.m. |
Make It Motivating
Help others want to take action |
| 9:00 a.m. |
Make It Easy
Make keeping commitments (almost) painless |
| 10:30 a.m. |
Stay Focused and Flexible
What you can do when others get sidetracked, scream or sulk |
| 11:30 a.m. |
Working Lunch |
| 12:00 p.m. |
Stay Focused and Flexible (continued) |
| 1:00 p.m. |
Pulling It All Together |
| 1:30 p.m. |
Adjourn |
Seminar Faculty
David Maxfield
David Maxfield is vice president of research at VitalSmarts, an innovator in organizational performance and corporate training. He is also the coauthor of the New York Times best-seller, Influencer: The Power to Change Anything. His award-winning training programs of the same titles have been used successfully by more than 300 of the Fortune 500 companies. Additionally, products resulting from his work have taught more than 2 million people worldwide and have been translated into more than 20 languages.
At VitalSmarts, David is leading a series of consulting and research projects on the role crucial conversations play in medical errors, employee retention and patient satisfaction. David has consulted with more than 200 organizations on topics including leadership, conflict resolution and management without authority. He has taught at Stanford University and the Marriott School of Management at Brigham Young University. David has received numerous awards including Motorola University’s Distinguished Teaching Award and Stanford University’s Dean’s Award for Innovative Industrial Education.
Tuition
$1,190
Registration
Please Note: This seminar is exclusively for ACHE Fellows. There are two ways to register:
Continuing Education Credit
In addition to the 12 Category I (ACHE education) credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.
View complete information about these organizations
Hotel and Travel
Hotel Accommodations:
Hotel Valencia
150 E. Houston St.
San Antonio, TX 78205
Hotel: (210) 227-9700
Reservations:(866) 842-0100
- To receive the reduced ACHE rate of $149 single or double, please inform the hotel that you are attending the ACHE Fellows Seminar.
- The reduced rate rooms are available on a first-come, first-served basis until Tuesday, April 27, 2010.
- View the Transportation sheet (PDF).
Make travel arrangements:
- United Airlines: ACHE has arranged reduced airfares with United Airlines. Call the Special Meeting Desk at (800) 521-4041 and refer to ACHE meeting ID 598YJ to receive a 2 to 10 percent discount off applicable fares. All ticketing and booking fees will be waived. If you purchase your ticket at least 30 days prior to travel, you will receive an additional 5 percent discount.
- ACHE reserves the right to substitute faculty and cancel or reschedule programs due to unforeseen events. For this reason, we advise against purchasing nonrefundable airline tickets.
- Visit ache.org/seminars/travel.cfm for additional travel discounts through ACHE.
Cancellation
To cancel or transfer to another seminar,
please notify us in writing no later than Monday, May 3, 2010, for full credit or refund, less a $100 nonrefundable processing fee per seminar. After May 3, all fees are forfeited; however, you may send a substitute if you cannot attend.
Additional Details
- To qualify for the 12 Category I (ACHE education) credits assigned to this seminar, you must attend the entire seminar.
- Your tuition includes all seminar materials and refreshments. If you have dietary restrictions and require a special meal, please call the Customer Service Center at (312) 424-9400 prior to attending your seminar.
- Dress for all seminar programs is business casual. Room temperatures may vary; we suggest you bring a sweater or jacket.
- ACHE programs are educational in nature. Self-promotion and selling are not permitted.
- If you have special needs that we can assist you with, please contact the Division of Education prior to the program.
Your Satisfaction Is Guaranteed
If, for any reason, this seminar does not meet your expectations, please contact the Customer Service Center within one week of the seminar, and we will issue a full tuition refund or credit toward another ACHE seminar or program.
If you have any questions, please call the Customer Service Center at (312) 424-9400.
We look forward to seeing you in San Antonio!
