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Learn innovative methods to achieve a sustained, organization-wide commitment to and enthusiasm for service excellence.
- Understand the “Six Elements of Service” model and use it to build a long-term service excellence infrastructure.
- Discover what’s old, what’s new and what it takes to sustain a commitment to service excellence and continuous improvement.
 View additional learning objectives
You'll also learn:
- Explore how to (and how not to) build a culture that encourages involvement and creativity as well as accountability for results.
- Translate the best practices, ideas and techniques from a case study of “Compassion in Action” from Grinnell Regional Medical Center.
Presented by:
Gail Scott and
Todd C. Linden, FACHE
Combining practical tools and case studies, seminar leaders Gail Scott, president, Gail Scott and Associates, and Todd Linden, FACHE, president and CEO, Grinnell Regional Medical Center, will help you improve and sustain patient and employee satisfaction.
Todd Linden will not present in Baltimore. He will present in Beaver Creek.
Registration
- Click on the Register Now link for the location of your choice
- Call ACHE's Customer Service Center at (312) 424-9400
- Download a
registration form.
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2010
Affiliate $1,190
Nonaffiliate $1,390
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Senior- and midlevel executives. |
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