Preventing avoidable hospital readmissions is not only a hospital quality issue, it’s a financial one. Despite process improvement in discharge strategies, results are still lagging across the country. Tactical capacity is the missing element to a team’s ability to work under difficult, challenging conditions and to translate strategies into tactical actions decisively, rapidly and effectively. Through tactical capacity, you will bridge the gap between strategy and execution.
- Identify the system touch points as root causes for readmission in your organization and develop means to mitigate and eliminate them.
- Discover the five elements of tactical capacity and how they drive consistent strategy execution and improved performance.
- Apply the four fundamental behavior styles necessary to improve communication and team collaboration as a means to executing strategy effectively based on behavior expectations for performance.
- Identify the key elements of disruptive behavior that lead to medical errors and avoidable readmissions.
- Discuss the imperatives for reducing readmissions—patient safety, quality care, risk management, financial impact and service satisfaction.
- Review case studies and current research to discover what you must do to replicate successful strategies in your own organization.
Michael E. Frisina, PhD and
George A. Zara, FACHE
Seminar leaders Michael E. Frisina, PhD, founder and president, The Frisina Group LLC and The Center for Influential Leadership, and George A. Zara, FACHE, president and CEO, Providence Hospital, will introduce the concept of tactical capacity to ensure a successful, task-focused approach to reducing readmissions.
- Click on the Register Now link for the location of your choice
- Call ACHE's Customer Service Center at (312) 424-9400
- Download a registration form
ACHE members $1,375
Who Should Attend
CEOs, COOs, CFOs, CNOs, CMOs and other senior-level executives and department directors of hospitals, medical centers and healthcare systems