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Examine the latest methods to positively impact patient outcomes from the executive level.
- Dissect experiences from the patients' perspective in ways that elevate clinical excellence, patient satisfaction and business results
- Learn best practices in customer/patient satisfaction from organizations within and outside of healthcare
 View additional learning objectives
You'll also learn:
- Explore the new role of "chief experience officer" (CXO), and how this role can succeed in your organization
- Understand the benefits for organizations that have "experience management" executives in the C suite and the global-to-local impact these executives have throughout their respective health systems
- Understand how to leverage the “ownership” of the patient experience
Presented by:
J. Robert Harris Sr., FACHE and
Jake M. Poore
Join seminar leaders, Jake Poore, president and CEO, Integrated Loyalty Systems Inc., and J. Robert Harris, FACHE, associate vice-chancellor and chief ambulatory officer, University of Arkansas for Medical Sciences, as they take a critical look at improving the patient experience.
Registration
- Click on the Register Now link for the location of your choice
- Call ACHE's Customer Service Center at (312) 424-9400
- Download a
registration form.
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2010
Affiliate $1,190
Nonaffiliate $1,390
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