Managing Clinical Crises and the Medical Apology Program
Develop a framework for clinical crisis management.
Tuesday, April 15, 2014
1:30 p.m. Eastern
Establishing a clinical crisis plan in advance of such a crisis can prepare you for the worst. This webinar combines two programs from the 2012 and 2013 Congress on Healthcare Leadership to present a comprehensive clinical crisis management model. Based on case studies of real clinical crises, this webinar will help you develop a framework for managing clinical crises and creating a sense of urgency around them.
The program also reviews sentinel events as defined by The Joint Commission, along with the recommendations and guidelines for reporting. In addition, you will integrate the concept of the medical apology into the clinical crisis response and establish a formal medical apology program.
Register by Phone with KRM:
Additional Registrations are Free.
Additional participants at an organization where a full registration has been purchased may register and receive ACHE Qualified Education credit for free. Registration must occur prior to the start of the webinar to receive credit. Please call KRM Customer Service at (800) 775-7654 and identify the original registrant.
Who Should Participate:
Can't attend the program?
Purchase a cd or online recording of this webinar.
Shari J. Welch, MD, FACHE, FACEP
Physician Consultant, Quality Matters Consulting
Continuing Education Credit
ACHE is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. ACHE designates this live internet activity for a maximum of 1.50 AMA PRA Category 1 Credit(s)â„¢. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
In addition to the ACHE Qualified Education credit assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View information about these organizations.
As a registered participant, you have full access to the multimedia recording of the webinar for two weeks after the program.
Cancellation PolicyTo cancel your webinar registration, please contact KRM Customer Service no less than 14 days prior to the program to receive a full refund. If you cancel registration less than two weeks prior to the conference, you will receive a full credit, or a refund less a $50 processing fee. Once the webinar begins, no credits or refunds will be granted, and all fees will be forfeited; however, you may register a substitute attendee prior to the conference if you cannot attend.
You may purchase CDs of the webinars, which include audience participation questions and comments, and update your knowledge on a variety of healthcare topics.
ACHE members: $155
Note: ACHE will not grant ACHE Continuing Education credit to CD buyers.