Job Opportunities at ACHE

Administrative Assistant, Communications & Marketing

Description: This position is responsible for administrative support functions for the vice president and other members of the division. Specific duties include: general administrative support activities, maintains and produces various monthly lists, reports and presentation data as needed, maintains and archives subscription resource center, serves as a part of a relief team for receptionist and switchboard operator, manages distribution of press releases, monitors general ACHE e-mail inbox and manages telephone on-hold message system by soliciting content from other divisions and preparing the script to be submitted to the vendor. Other duties include: maintains author/title index for magazine, prepares editorial report for each issue, codes articles for inclusion on dynamic pages of ache.org and completes other projects as assigned.

Requirements: High school diploma or GED equivalent; associates or baccalaureate degree preferred. Minimum of three years' secretarial/administrative experience. Possess exceptional computer skills with the ability to use Microsoft Office software. Must have strong verbal communication skills as well as strong team and customer service orientation.

Associate Director, Education

Description: This position is responsible for researching current trends in healthcare management, assessing educational needs for our customers and potential customers, and developing relevant and timely educational programs to meet the current and emerging needs of senior level healthcare executives. The Associate Director is responsible for managing course content development, faculty assignment and program evaluation. Specific program development activities include: identifying and analyzing educational needs and market trends, conducting research on program topics and potential faculty, directing the development of an integrated plan of educational programs and services, identifying program proposals with potential as ACHE seminars and developing them into effective programs.

Will manage the selection, presentation, and evaluation of ACHE’s annual Congress on Healthcare Leadership seminars and all alternative education and on-location programs. Will also be responsible for new conference planning activities such as researching and determining topical themes, developing comprehensive conference designs and soliciting speakers.

Requirements: Master’s degree in education, health administration, public health or related field. Minimum of five years experience in adult education management to include curriculum planning, market research, and program development, preferably in an association environment. Budgetary, operations and experience also required. Should be well versed in the current issues facing healthcare leaders and the individuals and organizations that are providing solutions. Must have superior written and verbal communication skills. Problem solver, critical thinker, collaborator and customer focused. Some travel.

Customer Service Representative, Membership

Description: This position is responsible for providing customer service to affiliates, processing incoming applications, registering participants in ACHE's educational programs, and for providing secretarial, administrative and clerical support for the division. Specific duties include: assisting affiliates with requests for information, services or ACHE products via incoming telephone calls, responding to all electronic contacts via the general email boxes, responding and entering request for unemployment dues waivers, event registrations, refunds, credits, incoming applications, Online Tutorial and Board of Governors Exam. Event and registration activities include: entering program information into database, printing badges, rosters, tent cards and certificates for participants, compiling and assembling registration materials and forwarding materials to event site prior to the event, recording payment and attendance information in database and producing final reconciliation report. Other activities include: acting as on-site registrar during annual Congress on Healthcare Leadership and serving as ACHE receptionist and switchboard operator, as needed, as part of the ACHE Switchboard Relief Team.

Requirements: High school diploma or GED equivalent, associates or baccalaureate degree preferred. Minimum of two years clerical experience. Ability to type 6000 kph. Must be computer literate and have the ability to use Microsoft Word and database software (experience with association management database preferred). Must be organized and detail oriented. Must have a strong customer service/team orientation and have strong verbal communication skills.

Membership Systems Specialist, Membership

Description: This position is responsible for information processing solutions that facilitate membership retention, recruitment, recertification and advancement strategies; as well as the customization of management reports and activities. Information processing activities include: executing information processing activities that affect affiliate recruitment, advancement and retention; designing and implementing project log enhancements, run related reports and queries; monitoring, evaluating and modifying information-processing activities; identifying, evaluating, recommending and implementing changes to existing processes to improve overall ACHE member data issues and resources; running all membership queries for mailings and emails. Data analysis activities include: ensuring routine management reports are accurate and timely; recommending revisions and improvements to reports; producing weekly exception queries. Information processing support activities include: accountable for providing timely and accurate reports; assisting staff with queries, system problems and questions; serving as Membership database content provider for staff; coordinating with MIS staff to resolve division computer problems, as necessary. Budget Activities include: assisting with the monitoring of budgets relating to divisional budges and creating reports for use by the divisional staff.

Requirements: Baccalaureate degree and demonstrated experience in information systems, business, marketing, or other related field; minimum three years experience, including one-year experience managing relational databases and query/reporting tools; one year of association experience preferred. Knowledge of Crystal Reports, Access VBA and SQL preferred; must have strong analytical, organization, and detail-oriented ability; must have strong written and verbal communication skills; must be computer literate with a demonstrated ability to use database, spreadsheet and word processing software (e.g. Access, Excel, Word); knowledge of association management software (e.g. iMIS) preferred; must have strong customer service orientation; must have strong team orientation.

While the above-listed criteria are those considered the minimum qualifications for an ideal candidate for the position, ACHE reserves the right to deviate from these criteria in special circumstances. As such, if you believe that you are qualified for the position despite not meeting all of the above-listed criteria, you should contact Human Resources.

To apply, please fax or send a resume indicating position of interest to: 

Human Resources
American College of Healthcare Executives 
One North Franklin Street, Suite 1700 
Chicago, IL 60606 
Phone: (312) 424-9341
Fax:(312) 424-0023
E-mail: hr-recruitment-so@ache.org

EOE M/F/D/V

Founded in 1933, the American College of Healthcare Executives is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations. ACHE is known for its prestigious credentialing and educational programs and its annual Congress on Healthcare Management, which draws more than 4,000 participants each year. ACHE is also known for its journal, the Journal of Healthcare Management, and magazine, Healthcare Executive, as well as ground-breaking research and career development and public policy programs. ACHE’s publishing division, Health Administration Press, is one of the largest publishers of books and journals on all aspects of health services management in addition to textbooks for use in college and university courses. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare leaders by providing exceptional value to its members.

Vision
To be the premier professional society for healthcare executives dedicated to improving healthcare delivery.

Mission
To advance our members and healthcare managmement excellence.

Programs, Products, and Services

• Educational Programs: ACHE produces more than 40 educational offerings on today’s most pertinent issues in healthcare management. These programs are offered in the form of seminars, conferences, online programs, audio conferences, and on-location programs. ACHE’s largest educational event is the annual Congress on Healthcare Management—the premier educational and networking event for healthcare executives.
• Publications: ACHE is committed to providing high-quality publications on all aspects of healthcare management. The Journal of Healthcare Management, as well as other journals and books from its publishing division, Health Administration Press, keep healthcare executives up-to-date on the latest healthcare issues, challenges, and opportunities to help advance their careers and assist their organizations in maintaining a leading edge. ACHE also publishes a bimonthly magazine, Healthcare Executive, and monographs of research efforts providing insight into the latest trends occurring in the healthcare field.
• Career Management Resources: ACHE’s Healthcare Executive Career Resource Center offers comprehensive career services, including leadership assessment tools, career development programs and resources, and personalized career planning assistance. ACHE also offers an online job bank and resume bank for its affiliates.
• Credentialing Programs: Membership in ACHE translates into a commitment to the highest standards in the profession of healthcare management. Becoming board certified in healthcare management by obtaining the CHE (Certified Healthcare Executive) credential or by earning ACHE’s highest credential, FACHE (Fellow of the American College of Healthcare Executives), demonstrates that commitment to excellence.

ACHE Divisions

• Administration
• Communications
• Education
• Executive Office
• Finance
• Health Administration Press
• Management Information Systems
• Membership
• Regional Services
• Research

Standards of Excellence for Staff
The Standards of Excellence for Staff are embraced within ACHE’s continuous quality improvement efforts and are carried out throughout the organization.

Commitment to Diversity
As a co-founder of the Institute for Diversity in Health Management, ACHE has demonstrated its commitment to workplace diversity. The Institute works to increase the number of ethnic minorities in health services administration and to improve opportunities for professionals already in the healthcare field. ACHE also exhibits a commitment to diversity through its publications, educational programs, research, and recruiting efforts. In addition, ACHE sponsors a Minority Summer Internship and conducts ongoing diversity programming and events for staff.

Location
ACHE is located in downtown Chicago, Ill. (the Loop), and is within walking distance of all forms of public transportation.

Working Environment
ACHE offers a stable, professional work environment and beautiful offices in Chicago’s Loop. Employees have access to the latest technology and are given all the resources necessary to perform their jobs. The normal workweek is 37.5 hours, Monday through Friday, on flexible time shifts between the hours of 8:00 a.m. and 5:00 p.m.

Size of Staff: 102

Benefits
ACHE offers the following types of benefits to all full-time employees:

• Choice of two types of health and dental insurance plans
• Paid Time Off (PTO) that combines all time off, whether it is for vacation, personal time, a doctor’s appointment, family emergency, bereavement leave, or an occasional illness (New employees accrue 18 days per year.)
• 10 holidays each year
• Term life insurance coverage
• Short- and long-term disability insurance
• 401(k) plan and retirement contribution
• Staff Incentive Compensation Plan
• Employee Referral Program
• Adoption assistance
• Professional Development Award
• Service Award
• Employee Achievement Award
• Business travel accident insurance
• Employee Assistance Program

Professional Development Opportunities

• Tuition Assistance: ACHE offers tuition reimbursement to a maximum of $5,000 per calendar year for courses leading to a baccalaureate or advanced degree. Employees are eligible after 6 months of continuous service.
• Professional Development: ACHE encourages employees to enroll in special courses of study, such as seminars and workshops that will enhance their job performance. ACHE also provides internal staff development opportunities on an ongoing basis.