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Hospital Executives

Educational Programs

Seminars

• Achieving On-Time, On-Budget Projects
• Advanced Strategic Planning to Transform Your Organization
• Advanced Topics in Hospital Financial Management
• Aggressively Improve Cost, Quality and Throughput Using Lean Six Sigma
• The Art of Building Relationships for Successful Teams and Partnerships
• Becoming Accountable in the Age of Healthcare Reform
• Beyond the Silver Bullet: Ensuring Patient and Employee Satisfaction
• Coach, Challenge, Lead: Developing an Indispensable Management Team
• Compelling Communication: Creating Engagement, Understanding and Results
• Conflict Management, Alternative Dispute Resolution and the Cost-Effective Use of Legal Services
• The Courage to Lead: Critical Skills for Healthcare Leaders
• Critical Financial Skills for Hospital Success
• Developing Proactive Physician Alignment and Employment Practices
• Driving Out Waste in Your Healthcare Organization
• Driving Significant Financial Returns: Using Analytics to Improve Your Bottom Line
• Effective Approaches in Leading Patient Safety and Error Reduction
• From Roots to Wings: 12 Variables for Sustaining Organizational Success
• Growth in the Reform Era
• Hospitals and Integrated Networks of the Future
• Improving the Patient Experience to Build Customer Loyalty
• Integration vs. Competition: The Future of Hospital-Physician Relations
• Journey to Excellence: How High-Performing Healthcare Leaders Achieve Organizational Distinction
• Leadership Approaches to Patient-Centered Care
• Managing Change: Thriving in the 21st Century
• Managing Conflict, Confrontations and Disputes
• Physician Integration Strategies: Advanced Lessons From Successful Organizations
• Positioning Philanthropy as a Key Revenue Resource
• Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments
• Power and Politics in Healthcare Organizations
• Practical Strategies for Engaging Physicians
• Preparing to Live on Medicare Rates: A Margin Improvement Planning Program
• Process and Technique of Negotiating
• Redesign and Operationalize Your Medical Staff for Health Reform
• Reducing the Financial Impact of Hospital Readmissions and Medical Mistakes
• Risky Business: How High-Performing Emergency Departments Manage Risk
• Secrets of Great Healthcare Organizations in Leading Change
• Service Line Management: Creating a Strategy That Fits Your Organization
• Successful Executive Onboarding: Achieving Mastery and Influence in 100 Days
• Toxic Behaviors in Healthcare: Creating Systems of Respect to Impact the Double Bottom Line
• Using Metrics as a Road Map to Hospital Success

Self-Study Program

• Accelerating Leadership Development in Yourself and Your Organization
• Advancing the CEO's Role in Healthcare Philanthropy
• Breaking Down Barriers: Collaborating with Clinical Staff course
• Coordinated Care: Improving Clinical and Financial Performance
• Creating a Leadership Development Program in Your Healthcare Organization course
• Finding and Keeping Talent at the Executive Level course
• Followership: Increasing Trust, Respect, and Pride course
• Healthcare Finance series
• Healthcare Leadership That Makes a Difference: Creating Your Legacy
• How Pricing Decisions and Budgeting Can Make a Difference Course
• How to Revitalize Your Medical Staff Organization course
• The Impact of Consumer-Directed Healthcare on Organizational Strategy course
• Integrating Global Trends into Your Organization's Strategic Planning
• The Law and Patient Confidentiality: A Common-Sense Guide to HIPAA and Beyond
• Leadership During Challenging Times: Essential Values and Skills
• Leading with Meaning: Tapping the Deeper Dimensions course
• Learning to Lead course
• Making Better Capital Investment Decisions Course
• Managed Care Contract Terms course
• Preparing a Long-Range Facility Investment Strategy course
• The Role of Communication in Patient Safety course
• Successful Healthcare Strategic Planning: Approaches to Address Key Challenges
• Understanding and Influencing Physician Behavior course
• Understanding Financial Statements Course
• Understanding the Impact of Financing Decisions Course
• Using Profit Analysis and Cost Allocation to Improve Financial Performance Course

HAP Books

• 10 More Powerful Ideas for Improving Patient Care
• 10 Powerful Ideas for Improving Patient Care
• 10 Powerful Ideas for Improving Patient Care, Book 3
• 10 Powerful Ideas for Improving Patient Care, Book 4
• Accountable Care Organizations: Your Guide to Strategy, Design, and Implementation
• ACHE Board of Governors Exam Study Set
• Achieving Safe and Reliable Healthcare: Strategies and Solutions
• Achieving Success Through Community Leadership
• Allies or Adversaries: Revitalizing the Medical Staff Organization
• Anticipate, Respond, Recover: Healthcare Leadership and Catastrophic Events
• Austin and Boxerman's Information Systems for Healthcare Management, Seventh Edition
• Best Practice Financial Management: Six Key Concepts for Healthcare Leaders, Third Edition
• Better Communication for Better Care: Mastering Physician-Administrator Collaboration
• Cases in Healthcare Finance, Fourth Edition
• The CEO-CIO Partnership: Harnessing the Value of Information Technology in Healthcare
• Collaborate for Success! Breakthrough Strategies for Engaging Physicians, Nurses, and Hospital Executives
• Consumer-Directed Healthcare and Its Implications for Providers
• Contracting in a Managed Care Environment: Market-Based Approaches
• Creating the Hospital Group Practice: The Advantages of Employing or Affiliating with Physicians
• Creating Sustainable Physician-Hospital Strategies
• Crisis Communications in Healthcare: Managing Difficult Times Effectively
• Decision Analysis for Healthcare Managers
• Decision Making for Improved Performance
• Employment Contracts for Healthcare Executives: Rationale, Trends, and Samples, Fifth Edition
• Evidence-Based Management in Healthcare
• Exceptional Leadership: 16 Critical Competencies for Healthcare Executives
• The Executive's Guide to Electronic Health Records
• Followership: A Practical Guide to Aligning Leaders and Followers
• Fundamentals of Healthcare Finance, Second Edition
• The Future of Healthcare: Global Trends Worth Watching
• Getting It Done: Experienced Healthcare Leaders Reveal Field-Tested Strategies for Clinical and Financial Success
• Going Lean: Busting Barriers to Patient Flow
• Gold Standard Management: The Key to High-Performance Hospitals
• Growing Leaders in Healthcare: Lessons from the Corporate World
• Guide to Establishing a Regional Health Information Organization
• Health Insurance
• Health Services Management Cases, Readings, and Commentary, Tenth Edition
• The Healthcare C-Suite: Leadership Development at the Top
• Healthcare Executive Compensation: A Guide for Leaders and Trustees
• The Healthcare Executive’s Guide to Allocating Capital
• Healthcare Facility Planning: Thinking Strategically
• Healthcare Governance: A Guide for Effective Boards, Second Edition
• The Healthcare Leader Library Collection
• Healthcare Operations Management, Second Edition
• Healthcare Philanthropy: Advance Charitable Giving to Your Organization’s Mission
• The Healthcare Quality Book: Vision, Strategy, and Tools, Second Edition
• Healthcare Strategic Planning, Third Edition
• Healthcare Strategy: In Pursuit of Competitive Advantage
• Hospitalists: A Guide to Building and Sustaining a Successful Program
• Human Resources in Healthcare: Managing for Success, Third Edition
• If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
• Improve Your Competitive Strategy: A Guide for the Healthcare Executive
• Improving Healthcare with Better Building Design
• Launching a Capital Facility Project: A Guide for Healthcare Leaders, Second Edition
• The Law and the Public's Health, Seventh Edition
• Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees
• Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line
• Leadership's Deeper Dimensions: Building Blocks to Superior Performance
• Leading a Patient-Safe Organization
• Leading Healthcare Cultures: How Human Capital Drives Financial Performance
• Leading Others, Managing Yourself
• Leading Transformational Change: The Physician-Executive Partnership
• Leading Your Healthcare Organization Through a Merger or Acquisition
• Leading Your Healthcare Organization to Excellence: A Guide to Using the Baldrige Criteria
• Lean Done Right: Achieve and Maintain Reform in Your Healthcare Organization
• Make It Happen: Effective Execution in Healthcare Leadership
• Managing Stress and Preventing Burnout in the Healthcare Workplace
• Managing Word of Mouth for Leadership Success: Connecting Healthcare Strategy and Reputation
• Marketing Matters: A Guide for Healthcare Executives
• Mastering the Negotiation Process: A Practical Guide for the Healthcare Executive
• Medication Safety and Cost Recovery: A Four-Step Approach for Executives
• New Leader Collection
• Nurses and Work Satisfaction: An Index for Measurement, Second Edition
• Optimize Your Healthcare Supply Chain Performance: A Strategic Approach
• Partnership of Equals: Practical Strategies for Healthcare CEOs and Their Boards
• Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition
• Population Health Management: Strategies to Improve Outcomes
• The Power of Clinical and Financial Metrics: Achieving Success in Your Hospital
• Practical Governance
• The Primary Care-Market Share Connection: How Hospitals Achieve Competitive Advantage
• Reaching Excellence in Healthcare Management
• Reclaiming Your Future: Entrepreneurial Thinking in Health Care
• Reinventing the Patient Experience: Strategies for Hospital Leaders
• Rekindling the Flame: Achieving Success Through Community Leadership Discussion Video
• Responding to Healthcare Reform: A Strategy Guide for Healthcare Leaders
• Risk Adjustment for Measuring Health Care Outcomes, Fourth Edition
• Risk Management and the Emergency Department: Executive Leadership for Protecting Patients and Hospitals
• Rx for the Nursing Shortage: A Guidebook
• Separately Together: A New Path to Healthy Hospital-Physician Relations
• The Six Sigma Book for Healthcare: Improving Outcomes by Reducing Errors
• Social Media in Healthcare: Connect, Communicate, Collaborate
• Strategic Cost Reduction: Leading Your Hospital to Success
• Terrorism and Disaster Management: Preparing Healthcare Leaders for the New Reality
• Thinking Forward: Six Strategies for Highly Successful Organizations
• The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean
• The Tracks We Leave: Ethics in Healthcare Management
• The Trust Prescription for Healthcare: Building Your Reputation With Consumers
• Tyler's Guide: The Healthcare Executive's Job Search, Fourth Edition
• The Well-Managed Healthcare Organization, Seventh Edition
• What Top-Performing Healthcare Organizations Know: 7 Proven Steps for Accelerating and Achieving Change
• Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care
• World Health Systems: Challenges and Perspectives, Second Edition

ACHE Periodicals

"Are Hospitals Disaster-Ready? Lessons from Katrina One Year Later"
Feature articles by Jack O. Bovender Jr., FACHE and Bill Carey; and Havidán Rodríguez, Ph.D., and Benigno E. Aguirre, Ph.D.

INTERVIEW with Danny L. Jones Jr., FACHE, chief executive officer, Independence Regional Health Center and the Medical Center of Independence
Kyle L. Grazier
Journal of Healthcare Management 51:6

PAY FOR PERFORMANCE: Unintended Consequences: Getting the Most While Avoiding the Worst
Kaveh Safavi
Journal of Healthcare Management 51:6

COMPETENCIES: Leadership
Andrew N. Garman, Peter Butler, and Lauren Brinkmeyer
Journal of Healthcare Management 51:6

Return on Investment in Pay for Performance: A Diabetes Case Study
Kathleen Curtin, Howard Beckman, George Pankow, Yuliya Milillo, and Robert A. Greene
Journal of Healthcare Management 51:6

Hospital Governing Boards: A Study of Their Effectiveness in Relation to Organizational Performance
Kathryn J. McDonagh
Journal of Healthcare Management 51:6

Is Anybody Managing the Store? National Trends in Hospital Performance
John R. Griffith, Jeffrey A. Alexander, and David A. Foster
Journal of Healthcare Management 51:6

FELLOW PROJECT : Establishing and Sustaining Healthcare Operations in a Contingency: A Logistical Perspective
Lt. Col. Paul Martin
Journal of Healthcare Management 51:6

Implementation of the EPIC Electronic Medical Record/Physician Order-Entry System
Mary S.O Brien
Journal of Healthcare Management 51:5

The Roles of Senior Management in Improving Hospital Experiences for Frail Older Adults
Elizabeth H. Bradley, Tashonna R. Webster, Mark Schlesinger, Dorothy Baker, and Sharon K. Inouye
Journal of Healthcare Management 51:5

Task Overlap Among Primary Care Team Members: An Opportunity for System Redesign?
Richard G. Best, Sylvia J. Hysong, Jacqueline A. Pugh, Suvro Ghosh, and Frank I. Moore
Journal of Healthcare Management 51:5

COMPETENCIES: Communication and Relationship Management
Andrew N. Garman, Kristine D. Fitz, and Maria M. Fraser
Journal of Healthcare Management 51:5

PAY FOR PERFORMANCE: The Measurement Conundrum
Kaveh Safavi
Journal of Healthcare Management 51:5

INTERVIEW with Tony Kovner, Ph.D., professor, Wagner Graduate School of Public Service, New York University
Kyle L. Grazier
Journal of Healthcare Management 51:5

Response of a Community Hospital in West Virginia to the Medical Malpractice Crisis
Daniel J. Lauffer
Journal of Healthcare Management 51:4

Nonclinical Outcomes of Hospital-Based Palliative Care
Kenneth R. White, Kristie G. Stover, J. Brian Cassel, and Thomas J. Smith
Journal of Healthcare Management 51:4

Performance Metrics for Advanced Access
Diwakar Gupta, Sandra Potthoff, Donald Blowers, and John Corlett
Journal of Healthcare Management 51:4

The Aging Nursing Workforce: How to Retain Experienced Nurses
Jeremye D. Cohen
Journal of Healthcare Management 51:4

The Importance of Middle Managers in Healthcare Organizations
Mari K. Embertson
Journal of Healthcare Management 51:4

COMPETENCIES: Professionalism
Andrew N. Garman, Rupert Evans, Mary Katherine Krause, Janis Anfossi
Journal of Healthcare Management 51:4

PAY FOR PERFORMANCE: Patient-Centered Pay for Performance: Are We Missing the Target?
Kaveh Safavi
Journal of Healthcare Management 51:4

INTERVIEW with Larry Sanders, chairman and chief executive officer, Columbus Regional Healthcare System
Kyle L. Grazier
Journal of Healthcare Management 51:4

Interview with Richard D. Cordova, CHE, president and chief executive officer, Children's Hospital Los Angeles
Kyle L. Grazier
Journal of Healthcare Management 51:3

PAY FOR PERFORMANCE: Aligning Financial Incentives
Kaveh Safavi
Journal of Healthcare Management 51:3

COMPETENCIES: Knowledge of the Healthcare Environment
Andrew N. Garman and Lac Tran
Journal of Healthcare Management 51:3

The Performance of Medicare, Medicaid, and Individual Commercial Products
Diane M. Howard, Kevin Croke, Edward Mensah, and Ross Mullner
Journal of Healthcare Management 51:3

Healthcare CEOs and Physicians: Reaching Common Ground
J. Deane Waldman, Howard L. Smith, and Jacqueline N. Hood
Journal of Healthcare Management 51:3

Interview with Richard J. Umbdenstock, CHE, executive vice president, Providence Health & Services
Kyle L. Grazier
Journal of Healthcare Management 51:2

Pay for Performance: Paying for Efficiency
Kaveh Safavi
Journal of Healthcare Management 51:2

Leadership Competencies: Business Knowledge and Skills
Andrew N. Garman, Theresa Burkhart, and Jeremy Strong
Journal of Healthcare Management 51:2

The Nursing Shortage: Is it Really About Image?
Jean Anne Seago, Joanne Spetz, Andrew Alvarado, Dennis Keane, and Kevin Grumbach
Journal of Healthcare Management 51:2

Community Orientation, Strategic Flexibility, and Financial Performance in Hospitals
Gregory O. Ginn and Ruby P. Lee
Journal of Healthcare Management 51:2

Exploring Strategies for Reducing Hospital Errors
Kathleen L. McFadden, Gregory N. Stock, and Charles R. Gowen III
Journal of Healthcare Management 51:2

Fellow Project: Improving OB/GYN Physician Coverage Through a Redesigned Call System
Ann Holt
Journal of Healthcare Management 51:2

Interview with Teri G. Fontenot, CHE, president and CEO, Women's Hospital
Kyle L. Grazier
Journal of Healthcare Management 51:1

Pay for Performance: Finding Common Ground
Kaveh Safavi
Journal of Healthcare Management 51:1

Leadership Competencies: An Introduction
Andrew N. Garman and Matthew P. Johnson
Journal of Healthcare Management 51:1

Perspective: Opportunities for Improving Patient Care Through Lateral Integration: The Clinical Nurse Leader
James W. Begun, Jolene Tornabeni, and Kenneth R. White
Journal of Healthcare Management 51:1

Changes in Service Availability in California Hospitals, 1995 to 2002
Paul K. Kirby, Joanne Spetz, Lisa Maiuro, and Richard M. Scheffler
Journal of Healthcare Management 51:1

Hospital Information Technology and Positive Financial Performance: A Different Approach to Finding an ROI
Nir Menachemi, Jeffrey Burkhardt, Richard Schewchuk, Darrell Burke, and Robert G. Brooks
Journal of Healthcare Management 51:1

Fellow Project: Board Self-Evaluation Process
Norman J. Andrews
Journal of Healthcare Management 51:1

“Advancing Strategic Planning in Healthcare”
Feature articles by Alan M. Zuckerman, FACHE, FAAHC; and Donna K. Sollenberger
Commentaries by Peter M. Ginter, Ph.D. and Linda E. Swayne, Ph.D.; Kathryn Alexander; and Mark Parrington, CHE
Frontiers of Health Services Management 23:2

"Not-for-Profit Hospitals: Balancing Business and Benefit"
Feature articles by Vernon E. Weckwerth, Ph.D. and Bryant H. Krenek, Jr., CHE
Commentaries by James N. Valenti, Donald C. Wegmiller, and Michael A. Morrisey
Frontiers of Health Services Management 22:4

"The Promise of Evidence-Based Management: From Guesswork to Best Work"
Feature article by Anthony R. Kovner and Thomas G. Rundall
Commentaries by Stephen M. Shortell, David J. Fine, and Joseph F. Damore
Frontiers of Health Services Management 22:3

"The Electronic Health Record: Overcoming Obstacles, Maximizing Opportunities"
Feature articles by Michael A. Sachs and Rosemarie Nelson
Commentaries by Peter Basch, Thomas East, and Blackford Middleton
Frontiers of Health Services Management 22:2

"Leading Healthcare to Safety"
Feature articles by James Bagian; and Steven Winokur and Kay Beauregard
Commentaries by John Ferguson and Robert Fakelmann; Julie J. Mohr; and James B. Conway
Frontiers of Health Services Management 22:1

Critical Conditions: Providing Healthcare to America's Uninsured
Feature Articles by Emily Friedman and Deborah Chollet, Ph.D.
Commentaries by Kevin E. Lofton, FACHE, Phillip Robinson, FACHE, and Rick Curtis
Frontiers of Health Services Management 21:4

Old Board/New Board: "Governance in an Era of Accountability"
Feature articles by James E. Orlikoff and E. George Middleton, Jr.
Commentaries by Dennis R. Barry; Kathryn J. McDonagh, FACHE, and J. Larry Tyler, FACHE, and Errol L. Biggs, Ph.D., FACHE
Frontiers of Health Services Management, 21:3, 2005

"Can Better Buildings Improve Care and Increase Your Financial Returns?"
Feature articles by Leonard L. Berry, Derek Parker; Russell C. Coile, Jr.; D, Kirk Hamilton; David D. O'Neill; and Blair L. Sadler; Commentaries by Peter L. Bardwell, James E. Hosking, and John Reiling
Frontiers of Health Services Management, 21:1, 2004

"Finding Funds: Accessing Capital and Spending It Wisely"
Feature articles by Allan Fine and J. Alex Bacchetti; Donald A. Carlson, Jr.; Commentaries by Kenneth Kaufman; Ray B. Lefton; and J. B. Silvers, Ph.D.
Frontiers of Health Services Management, 21:2, 2004

"Capacity Management: Breakthrough Strategies for Improving Patient Flow"
Lead articles by Carol Haraden and Rojer Resar; Suzanne S. Horton; and Diana Henderson, Christy Dempsey, and Debra Appleby. Commentary by Richard S. Zimmerman; Matthew Lambert, III; and Leo P. Brideau
Frontiers of Health Services Management, 20:4, 2004

"Quality: Shaping Culture, Taking Action"
Lead articles by Sr. Mary Jean Ryan, FSM; and Glen A. Barton. Commentary by Margaret E. O’Kane; Vinod K. Sahney, Ph.D.; and Sandra Potthoff, Ph.D.
Frontiers of Health Services Management, 20:3, 2004