This course explores how healthcare leaders can foster a culture that prioritizes the human experience in patient, family, and staff engagement. Participants will examine strategies to integrate dignity, compassion, and empathy into care delivery while addressing the critical role of organizational culture in shaping outcomes. Through case studies, evidence-based practices, and interactive reflection, learners will gain insight into the leadership competencies necessary to drive cultural transformation, support staff well-being, and enhance patient-centered care.

Topics include building a caring culture, staff engagement and burnout prevention, psychological safety, resilience, compassion in practice, and innovative approaches to patient and family involvement. Participants will leave with practical tools and strategies to promote meaningful connections, improve organizational performance, and create environments where patients, families, and staff thrive.

Seminar Objectives:

• Discover strategies and methods to put the human experience at the center of healthcare delivery.
• Connect to the patient experience on both personal and humanistic levels.
• Understand guiding principles important to the patient experience.
• Identify the leadership competencies, skills and commitment necessary to affect this cultural change.

Who Should Attend:

CEOs, vice presidents and department heads.

Presented by:

• Mary-Ellen Pichè, FACHE, Consultant

This seminar was formerly titled “Leading for Change: Creating a Humanistic Approach for Patient, Family and Staff Engagement”

Continuing Education Credit

In addition to the ACHE In-Person Education or Virtual Interactive Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

All Customized Learning seminars can be offered as Virtual Interactive programs or live In-Person programs.

For more information about this seminar and Customized Learning programs, contact Martijn van Oort, director, business development, at (312) 288-1872 or organizations@ache.org.