Why do some professionals seem to get away with bad behavior? Everyday civility is more than being nice. It’s about evidence-based practices that make a difference in patient safety, team performance and the bottom line. Dozens of strategies will help you promote respectful engagement and uphold The Joint Commission standards to address disruptive, toxic behaviors.

Seminar Objectives:

• The bottom-line effects of disruptive, toxic behaviors on staff performance and patient safety
• The impact of workplace incivility on your organization’s culture and team dynamics
• Large-scale techniques that translate into your performance management system
• Assessment tools to identify and counsel those who enable bad behaviors of others to continue—those we term “toxic protectors” and “toxic buffers”
• Three templates to offset toxic behaviors with bosses, direct reports and peers
• A new performance management system that most successfully impacts patient safety and team performance
• Innovative ways to hire and fire more effectively than you have ever done before

Who Should Attend:

Senior executives, middle managers, clinical leaders (physicians and nurses) and risk managers.

Presented by:

• Elizabeth L. Holloway, PhD, Professor of Psychology, Antioch University
• Mitchell E. Kusy, PhD, Professor, Graduate School of Leadership and Change, Antioch University

Continuing Education Credit

In addition to the ACHE In-Person Education or Virtual Interactive Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

All Choice seminars can be offered as Virtual Interactive programs or live In-Person programs.

For more information about this seminar and Choice programs, contact Martijn van Oort, director, business development, at (312) 288-1872 or choice@ache.org.