2025 Orlando Cluster

In today’s healthcare environment, uncertainty is the only constant. This executive-level course equips senior healthcare leaders with the tools and mindset to navigate complexity and lead strategic transformation using design thinking. You will explore how scenario planning and service line optimization can be reimagined through a human-centered lens—shifting from reactive planning to proactive innovation.

Grounded in real-world healthcare use cases, this highly interactive course offers frameworks for rapidly identifying unmet needs, aligning cross-functional teams and designing scalable, patient-centered solutions. You will apply design thinking methods to strengthen enterprise strategy, uncover new value propositions and optimize care delivery across service lines. Whether redesigning care pathways or future-proofing your organization’s growth, design thinking enables leaders to accelerate insight, engagement and execution.

Seminar Objectives:

• Apply design-thinking principles to reimagine traditional approaches to scenario planning and service line optimization.
• Identify and prioritize unmet patient, staff and system needs using human-centered design methods.
• Facilitate cross-functional collaboration to accelerate insight generation and organizational buy-in.

Who Should Attend:

Executive-level leaders in strategy, operations and clinical leadership roles

Presented By:

• Leslie Wainwright, PhD, Partner and Senior Strategist, Do Tank