Engaging and Sustaining Healthy Communities Using a Baldrige-Based Framework

Despite individual efforts by healthcare organizations to address specific community health challenges, there is no single agency with the depth of resources to tackle the significant and complex challenges our communities face. When operating in silos and treating symptoms, as is often the case, organizations run the risk of limited impact, unnecessary duplication and conflicting efforts. To ensure better outcomes, all community sectors need to have a seat at the planning table, listen to each other and the many perspectives that exist within communities, understand their role in improvement efforts, and work together on shared priorities and strategic objectives to coordinate resources and activities that address root causes and achieve measurable results. Join us in this 90-minute panel to gain insights from top healthcare executives on how healthcare systems can lead us through these challenges toward thriving communities.

Participants will learn effective leadership strategies used by healthcare and public health organizations in Toledo, Ohio; San Diego County, California; and Southern Florida to engage with various community sectors, emphasizing how to maximize the effectiveness of Community Health Needs Assessments (CHNA), value-based care strategies and social determinants of health (SDOH) initiatives. By aligning efforts and leveraging partnerships across a community, healthcare leaders can significantly enhance community health outcomes and advance overarching healthcare goals. In addition to panel presentations, ample time will be allocated to audience questions and discussion. Attendees will discover an innovative approach using the Baldrige-based Community Framework designed to facilitate effective collaboration between healthcare systems, nonprofits and other service providers. This framework will highlight the essential elements for forming successful partnerships and demonstrate the value proposition for all stakeholders involved. Through this collaborative approach, participants will also learn how strategic investments in the community can drive economic benefits to healthcare systems, including improved workforce health, recruitment and retention.

Learning Objectives:

• Describe effective leadership strategies for healthcare systems to engage other community sectors to advance Community Health Needs Assessment (CHNA) priorities, value-based care strategies and social determinants of health (SDOH) initiatives to enhance community health outcomes and support overall healthcare goals.
• List essential steps to apply a Baldrige-based framework for collaboration between healthcare systems, nonprofits and service providers, focusing on key factors such as successful partnerships, stakeholder value propositions and the benefits of strategic community investments on workforce health, recruitment, retention and DEI initiatives.

Speakers:

Angela Brandt, FACHE
Chief Administrative Officer
ProMedica Health System

Javier Hernandez Lichtl, LFACHE
Retired CEO
Baptist Health - Doctors Hospital

Stephanie Norling
President/CEO
Communities of Excellence 2026

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.