Successful Implementation of AI: New Collaborations Among Clinical, Operations and Information Technology Leaders

Artificial intelligence (AI) has the potential to transform healthcare by enhancing the quality, efficiency, accessibility and personalized delivery of care. This session will present current and emerging use cases of AI in clinical care settings and discuss the challenges and opportunities for its successful implementation, with a focus on the roles of nontechnical leaders and ways they can effectively partner with clinicians, informaticists and others engaged in successful and effective deployment of responsible AI solutions. AI can be utilized in a variety of ways in healthcare settings, including assisting clinicians in diagnosis, treatment and follow-up; supporting clinical decision-making by providing evidence-based recommendations, alerts, reminders and feedback; enabling remote and virtual care delivery; and improving patient engagement and empowerment by providing education, coaching and self-management tools.

However, AI is not a panacea that can replace human judgment, empathy and expertise. It requires careful design, development, evaluation and deployment to ensure its safety, reliability, validity and utility. AI also poses ethical, legal and social implications that need to be addressed and balanced. To realize the potential of AI, hospitals and health system leaders must develop and use new partnerships between operational and IT leaders and teams. In this session, data on how several nonprofit health systems have implemented AI will be presented, and leaders from two health systems will describe how their organizations are developing new collaborative leadership models to implement and govern responsible AI. This session will provide specific examples of how operational-IT collaborations are successfully managing AI-assisted workflows. Participants will have the opportunity to ask questions to clarify how they can make strides in their own organizations to ensure that AI is implemented in a manner that maximizes its benefits and minimizes its risks, and that AI serves the needs and interests of the healthcare organization, the clinicians, allied health staff and patients.

Learning Objectives:

• Describe use cases for AI-enabled clinical solutions that are being implemented successfully in two health systems and across a national set of nonprofit health systems.
• Identify new ways that clinical, operations and information technology leaders can collaborate for successful implementation of responsible AI, including specific, practical tools they can implement in their settings.

Speakers:

Christy Harris Lemak, PhD, FACHE
Professor, Health Services Administration
University of Alabama at Birmingham

Praneetha Elugunti
Operations Administrator
Mayo Clinic

Janet Guptill, FACHE
President/CEO
The Scottsdale Institute

Alan M. Weiss, MD, FACP
Chief Medical Information Officer/Vice President
Self-Employed

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.