Holley Boren, CSSGB, is a continuous improvement specialist, pharmacy, at Cleveland Clinic. A certified and registered pharmacy technician with experience in both inpatient and ambulatory pharmacy operations, she has over 13 years in its various areas, including management, operations, process improvement, supply chain management, workflow and robot installation and inventory management. Prior to joining the Cleveland Clinic's pharmacy team, Ms. Boren was a systems analyst for The Pharmacy Counter, a local retailer affiliated with ProMedica in Toledo, Ohio. Holley earned degrees from the University of Toledo and her Six Sigma Green Belt Certification from Cleveland State University’s Professional Development Program.