Alaska Program 2018
- Anchorage, AK August 13-16, 2018
Managing Conflict, Accountability Conversations and Disputes
Regain control of the misunderstandings and misbehaviors that can destroy the cohesiveness of a leadership team. Whether the issue is medical errors, employee productivity or patient satisfaction, adopt the approaches that correct broken promises, violated expectations and bad behavior.
Seminar Objectives:
- Master face-to-face accountability conversations and motivate productive behavior without the use of positional power or coercion
- Distinguish how to hold anyone accountable—no matter their role, rank or temperament
- Develop skills to maintain good relations while still managing tough situations and remaining focused on the real issues
- Identify sources of organizational and personal conflict; artfully address and then manage the conflicts and disputes that impede goal achievement and quality patient outcomes
- Design a well-planned and structured follow-up that includes good reporting practices to limit conflict and accusations
Who Should Attend:
Healthcare leaders whose organizations would benefit by being able to more successfully address and properly manage interpersonal conflict.
Presented by:
- Stacy D. Nelson, EdD, Master Trainer, VitalSmarts, Inc
Growth in the Reform Era
Growth in healthcare is often allusive. It can be both ambitious and complex. Reform implies less growth, yet smart growth will be important. Traditional approaches to healthcare often involve barriers to growth, some of which can be quite subtle. In the future, growth will require enhancing the patient experience and adopting retail concepts. Lower payments from one large payer (government) are driving major reforms and creating budgetary challenges. Yet growth remains an imperative. What kind of growth? How can/should we grow? Do we need a partner(s)? This timely seminar will help you to build a structure for managing future growth initiatives and a process for instilling a growth orientation throughout your organization.
Seminar Objectives:
- Develop “the long view" in the context of the healthcare business in the context of uncertainty and disruption.
- Establish a foundation for measuring and tracking growth.
- Segment and prioritize growth opportunities by venue, service and procedure.
- Understanding how growth can be approached with more success.
Who Should Attend:
CEOs, COOs, CMOs, CSOs, CFOs and senior-level executives.
Presented by:
- Scott Mason, DPA, FACHE, Managing Partner, SKM Enterprises, LLC