Cape Cod Cluster 2017

This seminar provides a unique opportunity for healthcare executives to build the leadership skills and knowledge needed to address patient-experience initiatives in their organizations. Through a series of simulations, case studies, interactive exercises and discussions, participants will experience healthcare from the patient’s perspective. This timely, experiential seminar will explore the guiding principles impacting the patient experience and examine the leadership skills and focus areas needed to effect this cultural change.

Seminar Objectives:

• Discover strategies and methods to put the human experience at the center of healthcare delivery.
• Connect to the patient experience on both personal and humanistic levels.
• Understand guiding principles important to the patient experience.
• Identify the leadership competencies, skills and commitment necessary to affect this cultural change.

Who Should Attend:

CEOs, vice presidents and department heads.

Presented by:

• Mary-Ellen Pichè, FACHE, Consultant

Acquire ready-to-use communication tools to increase employee, provider and patient engagement, clarify performance expectations and create a culture of collaboration with all stakeholders—resulting in a more purpose-driven and productive organization.

Seminar Objectives:

• Develop a personal action plan incorporating strategies, tactics and lessons learned.
• Enhance leadership and coaching skills to deliver aligned messages connecting behavior to mission execution.
• Apply communication techniques to create a feedback-rich environment, minimize negativity, convey respect, encourage peer to peer leadership and navigate tough conversations.
• Obtain methods to increase stakeholder engagement and decrease turnover and anxiety.
• Gain comfort in clarifying performance expectations to reduce miscommunications and safety errors and manage priorities more effectively.
• Understand how fear creates conflict and undermines quality.
• Identify the roles of respect and safety in delivery of difficult messages.

Who Should Attend:

CEOs, COOs, CMOs, chief experience officers and other senior-level executives.

Presented by:

• Lynne S. Cunningham, FACHE, Coach, Studer Group

The demands you face as a healthcare executive are continually growing. Adopting population health strategies presents challenges to running your own organization, while at the same time you may be asked to partner with others to address the social needs of your community. The initiatives you undertake to enhance community health may require changes in healthcare delivery. You may also find yourself leading a community healthcare program. This interactive seminar will help prepare you to lead your organization in its new role as a steward of health, and it will provide the foundation for designing and adapting to a community-oriented healthcare model.

Seminar Objectives:

• How to apply the key principles of a relationship-building model to create sustainable and strategic collaborations with partners outside of the healthcare system
• Leadership competencies to move your organization forward as a meaningful steward of health
• The essential elements of a socially-responsible healthcare system
• Ways to develop and unify your organization's role within a community-based, public healthcare model using the collective impact framework, which is a process for solving problems through structured collaboration

Who Should Attend:

CEO, COO, CFO, Senior Executives, Department Heads/Directors, Clinical Executives (Physicians/Nurses), Managers

Presented by:

• Mark J. Bittle, DrPH, FACHE, Dir of MHA Program, Johns Hopkins Bloomberg School of Public Health

Develop methods for identifying underperforming operational areas while prioritizing actions that drive financial improvements and quality performance.

Seminar Objectives:

• Apply new analytical tools, develop new metrics and measurements, and learn new methods of decision making to improve your bottom line.
• Identify the operational areas within your organization that are causing considerable drag on financial performance.
• Create and interpret key financial data to gauge financial performance.
• Integrate proven analytical tools to provide actionable information critical to financial success.

Presented by:

Seminar leader Steven H. Berger, CPA, FACHE, FHFMA, president, Healthcare Insights LLC, will highlight the use of analytics, both descriptive (retrospective monitoring and reporting tools) and predictive (forecasting, modeling and optimization tools), to turn data into actionable information. 

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Deeply motivated staff transcend mere compliance and work harder and more effectively when there is a strong, positive and emotional connection with their leader. To influence this relationship, healthcare leaders must change their beliefs about how best to promote behavioral change. Future success is dependent on managing the relationships between interdependent parts, not on maximizing the performance of individual parts. This forward-looking seminar will address the key elements of change management and employee engagement.

Seminar Objectives:

• Discover why sustainable excellence rests on the adaptability of the workforce
• Remedy the gap between leadership behavior and organizational performance
• Employ the essential elements for leading transformational change—vision, dialogue and measurement
• Understand why autocratic structures fail to outperform horizontally structured organizations

Who Should Attend:

CEOs, senior executives, department heads and clinical leaders.

Presented by:

• Michael E. Frisina, PhD, CEO, The Frisina Group

Improve your organization’s financial, clinical and operational outcomes

Advance your organization’s financial, clinical and operational outcomes by using the right measurement tools to set and assess progress toward strategic goals.

Seminar Objectives:

• Improve operational efficiency and attain strategic goals by employing a balanced scorecard approach.
• Understand the advantages of a metrics-driven hospital.
• To recognize and successfully utilize a variety of financial, operational and clinical measurement tools to improve outcomes. Actionable metrics within your hospital.
• To improve operational efficiency and attain strategic goals by employing a balanced scorecard approach.
• To use benchmarking against national leaders to improve your “bottom line” and outdistance your competition.

Presented by:

Prepare your organization for the future as seminar leader Steven H. Berger, CPA, FACHE, FHFMA, president, Healthcare Insights LLC, provides the guidance you need to lead a metrics-driven hospital.

Previously titled "Creating and Guiding the Information-Driven Hospital."

Participants are asked to bring copies of balanced scorecards (dashboards), income statements and any metrics reports being produced at their organization to share with the class or instructor.

Power and politics are a natural influence in all healthcare organizations. Performance and outcomes hinge on building collaborative networks within the organization and with the people who hold power. Leaders have all the power they need to achieve personal and organizational outcomes, and they need to effectively use their “power levers” to influence others.

This seminar will explore how to close the leadership trustworthiness gap, which requires a commitment to do the right thing for employees and colleagues. The session will further discuss how leaders can focus on doing right by others. The aim is not to seek the trust of a person or team but rather to trust the trustworthy.

Seminar Objectives:

• Obtain effective methods to anticipate and respond to political situations with peers, physicians, boards and the community.
• Develop strategies and tactics to manage and build collaborative relationships and trust.
• Assess your leadership power levers by examining the seven main descriptors and differentiate the positive and negative implications of each.
• Align your selected power levers with the five components and tactics of influence to impact a specific project or goal.
• Examine the balance between IQ and EQ with DQ (decency quotient), leading to a structured and proven trust platform.

Who Should Attend:

Senior leaders and division/department administrators/leaders with responsibility for projects and/or teams.

Presented by:

• William F. Moskal, EdD, Owner, Dr. Bill Leadership Specialist, LLC.