2019 Congress on Healthcare Leadership
- Chicago, IL March 4-7, 2019
- Chicago, IL March 4-7, 2019
- Chicago, IL March 4-7, 2019
- Chicago, IL March 4-7, 2019
CEOB-CEO Boot Camp
The CEO Boot Camp provides insights into the primary determinants of CEO success in responding to the rapidly changing healthcare environment. Designed for attendees with executive responsibilities, this program builds skills in critical areas of leadership and management development, including organizational culture and performance, cultivating relationships with clinical staff, collaboration with trustees, and community involvement. Participants will engage in discussions with fellow participants and faculty to highlight leadership challenges and opportunities. Participants also will develop a personal leadership development plan to strengthen key leadership skills. (Limited space also is available for those who have a goal of becoming a CEO in the near future.)
Seminar Objectives:
- Explore how to create a culture that embodies the mission, vision and goals of the healthcare system and how it relates to the organization’s community needs.
- Identify key strategies to successfully engage and work with the board and clinical colleagues.
Presented By:
- Britt R. Berrett, PhD, LFACHE, Managing Director and Teaching Professor, Healthcare Industry Collaborative, Brigham Young University
Continuing Education Credit
In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.
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During this interactive workshop, you will have the opportunity to shape your professional development plan for enhancing critical leadership skills. Workshop participants will complete an 84-item behavioral assessment that will help identify strengths and areas that need development. The assessment covers seven key change management competencies, such as proactive thinking, breaking from the past and consolidating new learning. Based on the analysis of your assessment with the guidance of Career Resource Center coaches, you will develop a personalized plan to enhance your critical leadership skills.
Learning Objectives:
- Identify your top leadership strengths.
- Examine your top areas for developmental growth.
- Create a personalized leadership development plan.
Earn 2 ACHE Qualified Education credits for completing the workshop.
Who Should Attend:
- Healthcare leaders with responsibility for projects and/or teams
Presented By:
Gina T. LaMantia, Director, Career Resource Center, American College of Healthcare Executives
Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.
In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.
Learning objectives:
- Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
- Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
- Examine the operational and clinical aspects of implementing vaccines.
- Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.
This webinar qualifies for 1.0 ACHE Qualified Education credit.
Presented By:
- Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
- Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
- Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
- Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
- Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner
Compelling Communication: Creating Engagement, Understanding and Results
Acquire ready-to-use communication tools to increase employee, provider and patient engagement, clarify performance expectations and create a culture of collaboration with all stakeholders—resulting in a more purpose-driven and productive organization.
Seminar Objectives:
- Develop a personal action plan incorporating strategies, tactics and lessons learned.
- Enhance leadership and coaching skills to deliver aligned messages connecting behavior to mission execution.
- Apply communication techniques to create a feedback-rich environment, minimize negativity, convey respect, encourage peer to peer leadership and navigate tough conversations.
- Obtain methods to increase stakeholder engagement and decrease turnover and anxiety.
- Gain comfort in clarifying performance expectations to reduce miscommunications and safety errors and manage priorities more effectively.
- Understand how fear creates conflict and undermines quality.
- Identify the roles of respect and safety in delivery of difficult messages.
Who Should Attend:
CEOs, COOs, CMOs, chief experience officers and other senior-level executives.
Presented by:
- Lynne S. Cunningham, FACHE, Coach, Studer Group
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Is your approach to conflicts assertive or cooperative? Discover which of the five principal conflict-management modes you prefer by taking the Conflict Management Assessment. From the results of your assessment, which uses the Thomas-Kilmann Conflict Mode Instrument©, you will receive feedback on how you handle conflicts, including the behaviors you use too much and those you should use more. Through interpretive material, the workshop facilitator will also show you how to identify and apply the appropriate conflict responses for various situations, thus helping you manage conflict more successfully.
Learning Objectives:
- Identify your preferred conflict management mode.
- Explore your conflict resolution behavior patterns.
- Develop a plan for effective conflict resolution.
- Practice successfully resolving conflicts.
Earn 2 ACHE Qualified Education credits for completing the workshop.
Who Should Attend:
- Healthcare leaders with responsibility for projects and/or teams.
Presented By:
Gina T. LaMantia, Director, Career Resource Center, American College of Healthcare Executives
Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.
In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.
Learning objectives:
- Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
- Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
- Examine the operational and clinical aspects of implementing vaccines.
- Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.
This webinar qualifies for 1.0 ACHE Qualified Education credit.
Presented By:
- Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
- Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
- Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
- Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
- Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner
Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.
In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.
Learning objectives:
- Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
- Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
- Examine the operational and clinical aspects of implementing vaccines.
- Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.
This webinar qualifies for 1.0 ACHE Qualified Education credit.
Presented By:
- Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
- Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
- Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
- Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
- Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner
Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.
In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.
Learning objectives:
- Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
- Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
- Examine the operational and clinical aspects of implementing vaccines.
- Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.
This webinar qualifies for 1.0 ACHE Qualified Education credit.
Presented By:
- Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
- Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
- Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
- Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
- Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner
Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.
In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.
Learning objectives:
- Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
- Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
- Examine the operational and clinical aspects of implementing vaccines.
- Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.
This webinar qualifies for 1.0 ACHE Qualified Education credit.
Presented By:
- Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
- Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
- Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
- Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
- Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner
COOB-COO Boot Camp
The uniquely diverse role of the COO requires operational acumen and the ability to develop strong interpersonal relationships and physician leadership partnerships to enhance operating efficiency and bottom line accountability, allowing organizations to function better. The COO Boot Camp provides a breakdown of the essential skills needed by today’s COOs to help you address challenges you face with a high degree of expertise and innovative solutions. This interactive program is designed for individuals who have been in the role of COO for less than two years. Limited space is available for individuals who are targeting the hospital COO position as their next career step.
Seminar Objectives:
- Identify essential operational and interpersonal skills needed to be successful in the COO role.
- Assemble tools and techniques to build a strong CEO-COO relationship to further organizational goals.
Presented By:
- Carol A. Friesen, Northern Region CEO, OSF HealthCare
Continuing Education Credit
In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.
Emotional Intelligence Workshop
Career experts agree that emotional intelligence is a better predictor of career success than IQ. But many healthcare executives do not have a clear idea of how their emotional intelligence measures up. With the Emotional Intelligence Assessment, you can measure your emotional intelligence quotient (EQ) and use the results to build stronger relationships, enhance self-awareness and achieve greater work/life balance. During this interactive workshop, you will be provided with a personalized emotional quotient inventory, or EQ-I report, to help you plan ways to develop your emotional intelligence and improve your EQ scores.
Learning Objectives:
- Measure your emotional intelligence quotient.
- Apply your Emotional Intelligent Assessment results to build strong relationships.
- Develop a plan to improve your emotional intelligence quotient scores.
Earn 2 ACHE Qualified Education credits for completing the workshop.
Who Should Attend:
- Healthcare leaders with responsibility for projects and/or teams.
Presented By:
Michael A. Broscio, Managing Principal, MAB Career Management LLC
Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.
In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.
Learning objectives:
- Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
- Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
- Examine the operational and clinical aspects of implementing vaccines.
- Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.
This webinar qualifies for 1.0 ACHE Qualified Education credit.
Presented By:
- Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
- Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
- Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
- Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
- Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner
Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.
In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.
Learning objectives:
- Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
- Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
- Examine the operational and clinical aspects of implementing vaccines.
- Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.
This webinar qualifies for 1.0 ACHE Qualified Education credit.
Presented By:
- Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
- Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
- Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
- Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
- Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner
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The Physician Executive Boot Camp introduces physicians to the concepts and strategies needed to bridge clinical expertise and management competence. As pressures increase to improve financial and clinical performance as well as improved patient experience and outcomes, it is critical that physicians position themselves to tackle these issues. This program, designed for physicians who recently have moved to a physician executive position or physicians who are contemplating a move to a leadership position, will provide physician executives tools to assume more active roles in the leadership and management of their organizations.
Seminar Objectives:
- Discover strategies and tools to address critical issues, including finance, patient outcomes, and organizational performance.
- Identify personal barriers and successful leadership attributes
Presented by:
- Karin Larson-Pollock, MD, FACHE, Chief Quality Officer/Analytics Officer, Providence Regional Medical Center Everett
- Stuart Marcus, MD, FACS, Consultant
Leading A Culture of Safety: A New Operating Model for High Reliability Quality, Engagement, Efficiency, and Growth
Developing a culture of high reliability in healthcare organizations is often cited as an effective path to safe, high-quality care. Numerous other organizations including commercial airlines, major theme parks, nuclear power generators, nuclear aircraft carriers and submarines have adopted high reliability methods to improve safety to unprecedented levels. However, healthcare organizations are considered to be more complex than other industries and the stresses of a worldwide pandemic made that even more apparent. Aside from safety and quality, which are of critical importance, healthcare organizations face multiple other serious challenges including employee engagement, physician engagement, mounting staffing costs and the need to make care much more cost efficient. This session will show how adoption of a blueprint to lead a culture of safety can positively impact not only safety and quality, but also provide an approach to improve the other major issues facing healthcare leaders and organizations today. High reliability principles and practices can be effectively deployed as an operating platform to guide routine and strategic decisions. The concept of “zero harm” is a proven framework for the creation and implementation of effective strategies for leadership accountability, staff effectiveness and retention, transparent conversations and the successful execution of growth initiatives.
Seminar Objectives:
- Identify the leadership prerequisites for developing and sustaining a high-reliability culture and practice in a healthcare organization.
- Describe the three major changes healthcare organizations must undertake to begin the journey to high reliability.
Who Should Attend:
Senior leaders; clinical leaders
Presented By:
M. Michael Shabot, MD, Founding Partner, Relia Healthcare Advisors
Rod Brace, PhD, Founding Partner, Relia Healthcare Advisors
Agility & Resilience in Healthcare Leadership: Key Behaviors for Leading Change
Change is truly a constant in healthcare, and today’s leaders must be agile and resilient enough to manage it. But what do agility and resiliency really mean for healthcare executives? How can you develop these qualities to help you keep up with and manage the endless influx of external and internal changes you face? During this engaging seminar, share the key behaviors you should aspire to when leading yourself, your teams and your organization through change. Using the latest research, compelling case studies and interactive activities, share methods for adapting to change, making quick and informed decisions, and developing strategies to achieve strategic goals. You will leave with a practical guide for addressing ineffective behaviors and meaningful tools for overcoming common challenges in the current healthcare environment.
Seminar Objectives:
- Identify key leadership attributes that promote agility and resilience for yourself, your teams and your organization.
- Assess and rate personal and team behaviors for effectiveness.
- Discover strategies to overcome ineffective behaviors that can hinder success.
- Develop a short-term action plan to increase self-awareness, flexibility and balance
Who Should Attend:
Senior-level health system, hospital and group practice executives with responsibility for physician engagement, alignment and integration, including CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, medical directors and group practice administrators.
Presented by:
Amer A. Kaissi, PhD, Professor, Healthcare Administration, Trinity University
Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.
In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.
Learning objectives:
- Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
- Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
- Examine the operational and clinical aspects of implementing vaccines.
- Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.
This webinar qualifies for 1.0 ACHE Qualified Education credit.
Presented By:
- Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
- Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
- Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
- Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
- Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner