Orlando Cluster 2018

With national suicide and addiction rates increasing and drug overdose deaths appearing in familiar headlines in many communities, managing access to and cost for behavioral healthcare is becoming a top concern. This seminar provides practical strategies for creating access to comprehensive, high-quality behavioral healthcare services. Discover solutions that can improve outcomes in your community; reduce ED utilization, avoidable inpatient readmissions and non-value-added costs; and increase revenue. Gain insights into how to better integrate these services into the overall healthcare delivery and financing system and collaborate more effectively with community partners outside healthcare.

Seminar Objectives:

• Investigate how to manage your community’s and population’s unique behavioral healthcare needs.
• Develop solutions to address access, drive high-quality outcomes and integrate behavioral healthcare with other services.
• Evaluate and implement strategies to reduce ED and inpatient cost and generate new revenue streams.
• Analyze sustainable business models that reflect organizational mission and have a positive financial return.
• Discuss strategies for building nontraditional community partnerships that are cost-effective and patient-outcome driven.

Who Should Attend:

CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, quality improvement leaders and other senior-level health system, hospital and group practice executives with responsibility for creating business development plans and partnerships.

Presented by:

• Leslie S. Zun, MD, Medical Director, Lake County Health Department & Professor of Emergency Medicine, Chicago Medical School 
• Stephen M. Merz, FACHE, Chief Operating Officer, Sheppard Pratt Solutions

Healthcare systems of the future must explore how partnerships among organizations can lead to an integrated care continuum with coordinated, effective patient care that enhances existing revenue streams and supports new ones. This practical course focuses on how to develop a successful care continuum strategy that meets the needs of individual communities using best practice case studies and roundtable discussions. Participants will examine strategies to improve patient care that reprogram the ED and integrate acute and post-acute services, including coordination of behavioral health services and chronic care management.

Seminar Objectives:

• How to identify new partnerships and revenue streams outside your organization
• An organizationwide strategy for integrating patient levels of care and determining the role of each level of care
• Practical approaches that improve care coordination from the ED to the acute and long-term care settings
• Whether your organization is prepared to accept risk and integrate care

Presented by:

• Josh D. Luke, PhD, FACHE, Adjunct Faculty & Policy Consultant, USC Sol Price Sch of Public Policy CSO & Nelson Hardiman Consultant
• Leslie S. Zun, MD, Professor and Chair/Chicago Medical School, Mount Sinai Hospital

Seminar leaders Josh Luke, PhD, FACHE, chief strategy officer and senior health policy analyst, Nelson Handiman Strategy, and Leslie Zun, MD, system chair, emergency medicine, Sinai Health System (Chicago) and chairman, department of emergency medicine and psychiatry, Chicago Medical School, will lead a roundtable discussion and best practice case studies that examine successful care continuum strategies that meet the needs of individual communities.

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Shrinking profit margins due to reductions in Medicare and managed care reimbursement and the escalating cost of providing high-quality patient care have resulted in a renewed emphasis on financial skills for today’s healthcare executives. By understanding the economic and financial conditions that affect your financial outcomes, you can help your organization remain competitive. You will leave this seminar with the financial analysis tools and techniques needed to achieve your organizational and financial goals.

Seminar Objectives:

• Healthcare economic information and how it affects your healthcare organization.
• Details of financial statements and their relevance to the organization’s financial outcomes.
• Financial ratios to measure your organization financial performance against standard benchmarks.
• Key elements of the resource allocation process and how they can be used to improve financial performance.
• Basics of cost accounting and its significant implications for financial performance.
• Prosper in this difficult economic cycle of reduced reimbursement and tightening credit.

Who Should Attend:

Senior- and mid-level executives.

Presented by:

• Michael Nowicki, EdD, FACHE, FHFMA, Professor of Health Admin, Texas State University

If, as the saying goes, “Culture eats strategy for lunch,” then enhancing organizational culture must become strategy No.1. However, this is not often the case. Our preoccupation with strategies, activities and metrics often trumps our focus on culture and behavior to the detriment of the patient experience. This preoccupation is a major cause of our current challenges. We have all become driven to distraction with initiative overload. Meanwhile, the crush of daily activities takes us further away from focusing on our patients. This seminar gives you the needed insights, tools and resources to evaluate the current state of your organization’s culture, define what needs to change and develop a 90-day action plan to improve the culture within your organization.

Seminar Objectives:

• Define your culture based on what matters most to patients
• Conduct a cultural strengths, weaknesses, opportunities and threats—SWOT—analysis to see the connections between culture, strategy, performance and outcomes.
• Conduct a root cause analysis to fully understand how and why “culture eats strategy for lunch, 7 days a week”
• Measure the current state of your organization’s culture 
• Change your culture by doing less of one thing, not more of everything

Who Should Attend:

CEOs, COOs and other senior executives

Presented by:

• Brian Wong, MD, CEO, The Bedside Trust 

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Regain control of the misunderstandings and misbehaviors that can destroy the cohesiveness of a leadership team. Whether the issue is medical errors, employee productivity or patient satisfaction, adopt the approaches that correct broken promises, violated expectations and bad behavior.

Seminar Objectives:

• Master face-to-face accountability conversations and motivate productive behavior without the use of positional power or coercion
• Distinguish how to hold anyone accountable—no matter their role, rank or temperament
• Develop skills to maintain good relations while still managing tough situations and remaining focused on the real issues
• Identify sources of organizational and personal conflict; artfully address and then manage the conflicts and disputes that impede goal achievement and quality patient outcomes
• Design a well-planned and structured follow-up that includes good reporting practices to limit conflict and accusations

Who Should Attend:

Healthcare leaders whose organizations would benefit by being able to more successfully address and properly manage interpersonal conflict.

Presented by:

• Stacy D. Nelson, EdD, Master Trainer, VitalSmarts, Inc

Approximately one out of every three physicians is experiencing professional burnout at any given time. Equally troubling, burnout exists among all healthcare professionals and is on the rise. With staff burnout linked to multiple problems in healthcare organizations—lower care quality, lower patient satisfaction, higher medical error rate, high turnover rate and, sadly, suicide among healthcare workers—the stakes are high for leaders to make staff wellness a priority. Yet, most healthcare leaders frequently fail to acknowledge and address this serious issue. Even when leaders recognize this as a problem, they are often presented with confusing information or get-better-quick solutions that bring no lasting change and can sometimes increase cynicism among employees. During this two-day seminar, participants will learn how to recognize burnout and will explore a simple and practical framework to improve overall staff wellness.

While presenting and demonstrating the framework, expert faculty will show how healthcare leaders can work collaboratively with clinicians and nonclinicians alike to resolve personal and organizational burnout dynamics. Participants will leave the course with an actionable plan to reverse—or better yet, prevent—burnout in their own organizations and ideas for improving overall wellness strategies.

Seminar Objectives:

• Understand the difference between burnout and stress, the three main symptoms of burnout and how to recognize it in oneself and others.
• Develop a plan to reverse and prevent burnout including creating a performance engagement system within the organization.
• Discover how to target burnout and lead the way for others in your organization to address this critical issue as part of a wellness and performance objective.

Presented by:

• Harjot Singh, MD, Healthcare Burnout Coach, TheHappyMD.com
• Michael E. Frisina, PhD, CEO, The Frisina Group

Search Seminars

Move beyond the basics of developing a strategic plan by learning to make your plans more targeted, gain support and facilitate successful implementation through ongoing strategic management.

Seminar Objectives:

• Manage the planning process and the execution of the strategic plan
• Recognize how to set clear, visionary goals and priorities for your organizations
• Distinguish how to make the transition from periodic strategic planning to ongoing strategic management and how this can yield important financial and nonfinancial benefits
• Generate broad support and enthusiasm within the organization for key recommendations in the plan
• Manage the review process of the strategic plan and the use of feedback to make improvements

Who Should Attend

CEOs, COOs, vice-presidents, directors of planning, healthcare executives with more than 10 years of administrative experience.

Presented by:

• John M. Harris, Director, Veralon
• Meredith C. Inniger, Manager, Veralon 

As the value-based care model becomes more prominent in the healthcare environment, partnering with your physician leaders to improve patient care and create efficiencies should be one of your top priorities. This two-day, interactive seminar provides practical strategies to engage physicians in a way that builds sustainable relationships in your organization. Using case studies from other hospitals and health systems, seminar faculty will examine best practices and common errors of physician engagement and teach strategies to educate system leaders and board members on the importance of building sustainable relationships with the medical team.

Seminar Objectives:

• Integrated organizational structures that improve patient care
• Establish financial control systems to help eliminate inefficiencies
• Develop physician-hospital reporting mechanisms to improve communication, data-sharing and performance
• Grow relationships with medical staff to create a strong teamwork atmosphere
• Set benchmarks to monitor and assess the performance of physician-administrator teams

Who Should Attend:

CEOs, COOs, CFOs, senior executives, department heads/directors and clinical executives (physicians and nurses).

Presented by:

• Nick A. Fabrizio, PhD, FACHE, Principal Consultant, Medical Group Management Association
• Todd Sagin, President and National Medical Director, Sagin Heathcare Consulting

The demands you face as a healthcare executive are continually growing. Adopting population health strategies presents challenges to running your own organization, while at the same time you may be asked to partner with others to address the social needs of your community. The initiatives you undertake to enhance community health may require changes in healthcare delivery. You may also find yourself leading a community healthcare program. This interactive seminar will help prepare you to lead your organization in its new role as a steward of health, and it will provide the foundation for designing and adapting to a community-oriented healthcare model.

Seminar Objectives:

• How to apply the key principles of a relationship-building model to create sustainable and strategic collaborations with partners outside of the healthcare system
• Leadership competencies to move your organization forward as a meaningful steward of health
• The essential elements of a socially-responsible healthcare system
• Ways to develop and unify your organization's role within a community-based, public healthcare model using the collective impact framework, which is a process for solving problems through structured collaboration

Who Should Attend:

CEO, COO, CFO, Senior Executives, Department Heads/Directors, Clinical Executives (Physicians/Nurses), Managers

Presented by:

• Mark J. Bittle, DrPH, FACHE, Dir of MHA Program, Johns Hopkins Bloomberg School of Public Health

Deeply motivated staff transcend mere compliance and work harder and more effectively when there is a strong, positive and emotional connection with their leader. To influence this relationship, healthcare leaders must change their beliefs about how best to promote behavioral change. Future success is dependent on managing the relationships between interdependent parts, not on maximizing the performance of individual parts. This forward-looking seminar will address the key elements of change management and employee engagement.

Seminar Objectives:

• Discover why sustainable excellence rests on the adaptability of the workforce
• Remedy the gap between leadership behavior and organizational performance
• Employ the essential elements for leading transformational change—vision, dialogue and measurement
• Understand why autocratic structures fail to outperform horizontally structured organizations

Who Should Attend:

CEOs, senior executives, department heads and clinical leaders.

Presented by:

• Michael E. Frisina, PhD, CEO, The Frisina Group

To successfully lead in an increasingly pay-for-value environment, healthcare executives must be able to convert quality metrics—such as case mix index and length of stay—into financial metrics. During this seminar, participants will explore this core competency under the direction of expert faculty members, each of whom has extensive healthcare financial experience. Through review of case studies and hands-on application, you will learn valuable skills, including the financial calculations and ratios that will allow your organization to convert quality metrics to meaningful financial outcomes. Learn to develop business plans for proposed payer and provider contracts that will maximize value and align the organization’s interests with those of key stakeholders. As healthcare rapidly evolves away from pay for volume to pay for value, executives cannot afford to ignore this crucial management competency.

Seminar Objectives:

• Explore the interrelationship between clinical and financial outcomes.
• Discuss why converting quality metrics into financial metrics is a required core skill.
• Calculate ROI of quality projects and pay-for-quality payment methodologies.

Who Should Attend:

All C-suite executives, particularly CEOs, CMOs, CFOs, COOs, and CNOs. All managers who oversee, participate in or negotiate: payer, employment and practitioner contracts. Leaders involved in strategic, financial, operational and quality improvement planning.

Presented by:

• Jon Burroughs, MD, FACHE, President & CEO, The Burroughs Healthcare Consulting Network, Inc
• Richard J. Priore, ScD, FACHE, Excelsior HealthCare Group and Distinguished Service Professor, University of St. Thomas

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.