EVENT CANCELED: Orlando Cluster 2020

Influential leadership is about inspiring and motivating performance excellence at all levels of the organization through a highly developed emotional intelligence (EQ) capacity. However, many healthcare executives do not have a clear idea of how their EQ measures up or understand why EQ is a competitive advantage for team performance. Over two days, you will learn and practice the key behaviors necessary to connect with team members and build stronger personal relationships. This program identifies the cause and offers a remedy for closing the gap between consistent leadership behavior and sustained organizational performance. 

Seminar Objectives:

• Distinguish four key behavior types.
• Apply the necessary attributes of self-awareness and self-management.
• Match leading behavior types to optimize team performance.
• Discover the power of collaboration and connection to drive performance through emotional intelligence.

Who Should Attend:

Seasoned healthcare leaders and leaders who are entering the healthcare field.

Presented by:

• Michael E. Frisina, PhD, President, The Frisina Group

This seminar provides a unique opportunity for healthcare executives to build the leadership skills and knowledge needed to address patient-experience initiatives in their organizations. Through a series of simulations, case studies, interactive exercises and discussions, participants will experience healthcare from the patient’s perspective. This timely, experiential seminar will explore the guiding principles impacting the patient experience and examine the leadership skills and focus areas needed to effect this cultural change.

Seminar Objectives:

• Discover strategies and methods to put the human experience at the center of healthcare delivery.
• Connect to the patient experience on both personal and humanistic levels.
• Understand guiding principles important to the patient experience.
• Identify the leadership competencies, skills and commitment necessary to affect this cultural change.

Who Should Attend:

CEOs, vice presidents and department heads.

Presented by:

• Mary-Ellen Pichè, FACHE, Consultant

Discover lessons from 10 years of published research identifying the tangible attributes that allow top performers to rapidly execute their strategies and achieve significant performance improvement.

Seminar Objectives:

• Implement the goal-setting/goal-achieving processes used by top-quartile provider organizations.
• Design an accountability structure that improves the execution of needed changes and makes progress, or its absence, instantly visible.
• Create an organizational bias toward action and overcome the inevitable resistance and objections that come with leading change.
• Identify the senior leader’s role in ensuring performance improvement efforts produce a tangible ROI.
• Examine the tangible traits to lead change and the improvements that are the key predictors to successful outcomes.

Who Should Attend:

CEOs, COOs, CFOs, CNOs, senior quality leaders and other executives.

Presented by:

• Gregory S. Butler, President, Caldwell Butler & Associates LLC
• J. Alan Kent, DHA, FACHE, President & CEO, Meadows Regional Medical Ctr

Healthcare organizations are facing unprecedented challenges due to changing business models, adjusting reimbursement strategies and the need to accept more risk. These pressures are not likely to dissipate anytime soon, so effective leaders need to equip themselves with an expanded set of skills—and a new mindset—to stay ahead of the changes. This dynamic and timely seminar will tackle some of the most pressing challenges healthcare leaders face today and equip you with the tools you need to be successful during times of uncertainty. The presenters will use contemporary case studies, designed especially for this course, as the backbone for learning. You will then apply a design-thinking toolkit to assess current leadership and healthcare industry challenges and brainstorm plausible solutions. You will finish the course with several problem-solving approaches for today’s top issues and future business challenges.

Seminar Objectives:

• Develop new skills for analyzing current business model challenges and crafting plausible future alternatives.
• Review trends and leading practices related to solving today's top industry challenges and analyze their potential impact on your organization.
• Gain experience using a design-thinking-based, problem-solving toolkit that can be applied to many challenges beyond this course.

Who Should Attend:

CEOs, COOs, CFOs, CMOs, CNOs and organization-wide innovation leaders of the healthcare team

Presented by:

• Leslie Wainwright, PhD, Health Strategist, Do Tank, Innovation Consultancy
• William Garrison, Director, Advocate Aurora Health

High Reliability is the study of human performance in complex systems and includes systems thinking, event analysis, techniques to minimize human error, approaches to improve processes, psychological safety, consistency in a fair and just response to errors and tactics to move organizations to a culture where a safety-first focus drives higher levels of performance across all domains.

This course will help leaders understand how to deal with challenging work conditions, high-risk operations and threats to success using lessons from High Reliability Organizations (HROs). HROs create organizational mindfulness, which is a rich awareness and a capacity for action that jointly facilitates a capability to discover and manage unexpected events before they escalate into crises and catastrophes.

Participants will improve their knowledge on how to build high reliability principles and practices into a daily operating system to improve performance in patient and workforce safety, clinical quality, patient and employee experience and operational efficiency.

Seminar Objectives:

• Describe the critical role of leadership in understanding HRO principles and adopting HRO practices to improve organizational mindfulness and overall performance.
• Describe how the science of human performance and error prevention can be harnessed to improve accountability as well as outcomes.
• Define preventable harm to include both physical and emotional harm to patients, families and employees, as well as harm resulting from failures relating to equity and socio-behavioral issues.
• Describe the importance of a culture of psychological safety supported by a structured approach to Fair and Just Culture.

Who Should Attend:

CEOs, COOs, CMOs, CNOs, senior executives and department heads

Presented by:

• Tejal K. Gandhi, MD, CPPS, Chief Safety and Transformation Officer, Press Ganey
• Steve Kreiser, MBA, Partner, Press Ganey Strategic Consulting
• Gary Yates, MD

Healthcare is being transformed by innovative disruptors, new technologies, value-based payment models, consolidation, financial realities and competitive pressures. To thrive in this ever-changing environment, leaders need to know how to correctly interpret the trends and implications so they can respond effectively.

The faculty will lead you and your colleagues through the dynamic future of healthcare via presentation, interactive discussion, and case studies. You will gain valuable insights and identify key strategies to help lead your organization to a successful future.

Seminar Objectives:

• Describe the drivers of change, its pace, and how it’s giving rise to new competitors and potential strategic partners.
• Recognize the breadth of disruptors and innovators and how they can be leveraged to enhance your strategy, operations and market position (and avoid pitfalls).
• Proactively plan for future payment models.
• Identify the future of physician practices.
• Highlight emerging community-based remote and virtual care models—and the opportunities they present.
• Recognize the evolution occurring in mergers and acquisitions and consolidations, while discovering the keys to success in those strategies.
• Identify growth opportunities achievable during financially challenging periods.
• Understand how to enhance the power of strategy development to lead your organization to its desired future.
• Identify critical action steps that will help you transform your organization.

Who Should Attend:

CEOs, COOs, vice presidents, directors of planning, healthcare executives with more than 10 years of administrative experience.

Presented by:

• John M. Harris, Managing Director, Veralon
• Mark Dubow, Director, Veralon

To go beyond traditional methods of problem-solving and generate new ideas, leaders must guide, inspire and coordinate their teams to reach past creativity and attain sustainable innovation. This highly interactive seminar will present several nontraditional ways to spur innovative thought within your teams to help your organization achieve better results. Expert faculty will share techniques for building how you can build a sense of community and enhancing personal responsibility among your colleagues, physicians and even your patients. You will learn approaches for overcoming staff member objections and techniques for stopping problems before they become even bigger ones. You will not need your computer or tablet for this course; faculty will provide you with a notebook to help with the creative process. At the end of this seminar, you will take away several ideas for applying breakthrough thinking within your organization.

Seminar Objectives:

• Explore how to think beyond the here and now and focus on innovative, future-oriented outcomes.
• Examine ways to stop solving new problems with the same old approaches, and recognize the correct moves forward.              
• Apply better bottom-line results with breakthrough strategies that incorporate innovation and creativity.
• Review techniques for anticipating and overcoming roadblocks and staff member objections.
• Discover how to stop a “runaway train” at your organization before it becomes a bigger problem.

Who Should Attend:

Healthcare leaders in hospitals, health systems and group practices who need new and creative leadership approaches and strategies to encourage innovative thinking among their teams.

Presented by:

Kevin E. O'Connor, CSP, Consultant, Kevin E. O’Connor & Associates Ltd.

In a transformative healthcare environment, leaders need practical tools for managing change and encouraging staff to adopt new ways of delivering care and service. This program will provide strategies for leading a changing workforce and encouraging innovation that supports enhanced quality and outcomes. Expert faculty will share tips for developing a dynamic organizational structure and communicating in ways that establish trust and buy-in and inspire action. These proven approaches minimize resistance and optimize success.

Seminar Objectives:

• Develop detailed strategies and tactics to improve communication.
• Identify practical approaches for avoiding management derailment.
• Gain suggestions on using transformational leadership to enhance quality and outcomes.
• Examine the contemporary workforce and workplace factors that make change difficult to manage.

Who Should Attend:

CEOs, CMOs, CNOs, COOs, CFOs, and other senior-level healthcare executives

Presented by:

Carson F. Dye, FACHE, President & CEO, Exceptional Leadership LLC