Phoenix Cluster 2018

Guide your board toward the new and challenging governance strategies that are necessary to successfully provide oversight, withstand scrutiny and minimize liability.

Seminar Objectives:

• Prepare for new expectations of governance bodies, and translate emerging best practices.
• Assess key steps CEOs must take to assess, manage and improve relationships with their boards and board chairs.
• Avoid typical traps when dealing with your board, and learn to positively guide strategic decisions.
• Develop a tailored action plan you can immediately apply.

Who Should Attend:

CEOs and senior executives who interact with their boards. Senior-level executives and their board members are encouraged to attend as a team.

Presented by:

• James E. Orlikoff, President, Orlikoff & Associates

Many organizations are finding that traditional improvement methods like Lean and high reliability, while producing strong long-term incremental change, fall short when aggressive short-term, non-standard results are required. Integrating burst-improvement methods into existing programs like Lean and high reliability can be challenging. Some organizations fall back on obsolete approaches, such as lay-offs, or attempt to stretch Lean and high reliability beyond their capacity with disappointing results. In this seminar, faculty will share ACHE-published research of dozens of healthcare organizations that achieved combined $1 billion margin improvement through implementation of over 150,000-plus implemented department-level changes. Participants will learn 28 specific cultural and accountability system variables uncovered in this national research of top performers. Experienced faculty, including a past CEO of a flagship health system and a former multisystem CEO and past U.S. quality council representative, will share high-leverage tactics that will drive millions of dollars in margin improvement.

Replicate practices and approaches deployed by C-suite executives of top-performing organizations.

Apply lessons learned from national research of over 122 health systems.

Seminar Objectives:

• Develop a plan to integrate short-term aggressive improvement approaches with existing long-term methods.
• Examine key accountability systems and culture formation of top health systems.
• Increase results exponentially of Lean, high reliability and corporate initiatives
• Discover effective advanced Lean techniques to apply.
• Identify physician practice change techniques that work, beyond simple engagement.

Who Should Attend:

CEOs, COOs, CFOs, CNOs and other senior-level executives in regional health systems, independent and affiliated medical centers, and physician groups in need of aggressive short-term results.

Presented by:

• Chip Caldwell, LFACHE, Chairman, Caldwell Butler
• Patty M. White, RN, FACHE, Former CEO, St. Joseph & Medical Center, and Consultant, Dignity Health 

Develop methods for identifying underperforming operational areas while prioritizing actions that drive financial improvements and quality performance.

Seminar Objectives:

• Apply new analytical tools, develop new metrics and measurements, and learn new methods of decision making to improve your bottom line.
• Identify the operational areas within your organization that are causing considerable drag on financial performance.
• Create and interpret key financial data to gauge financial performance.
• Integrate proven analytical tools to provide actionable information critical to financial success.

Presented by:

Seminar leader Steven H. Berger, CPA, FACHE, FHFMA, president, Healthcare Insights LLC, will highlight the use of analytics, both descriptive (retrospective monitoring and reporting tools) and predictive (forecasting, modeling and optimization tools), to turn data into actionable information. 

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Our current healthcare system is rapidly moving from a fragmented fee-for-service system that focuses on sickness toward a risk-based, capitated population health system that revolves around optimizing health. This drastic change requires new subpopulation business models and infrastructure to support it. Expert faculty will present case studies that show various ways in which organizations are making the necessary changes to move into a capitated population health environment. In addition, the faculty will share how to engage and align with physicians and key stakeholders to improve the health, experience and per capita cost of defined subpopulations. Attendees are encouraged to contribute to this eye-opening dialogue that will challenge assumptions.

Seminar Objectives:

• Identify the key components of a population health program and the essential steps to build it.
• Use best practice strategies to successfully engage and align with physicians.
• Examine the process organizations use to craft a business plan that transitions from fee for service to risk-based capitation.

Who Should Attend:

CEOs, CMOs, CNOs, COOs, CFOs, and other senior-level healthcare executives

Presented by:

• Jonathan H. Burroughs, MD, JD, FACHE, President & CEO, The Burroughs Consulting Network, Inc.

A successful partnership between physicians and executives can be gained when both sides focus on the hard organizational realities and practice soft-skill strategies for building trust. In this seminar, attendees will learn ways to reconcile the business objectives of healthcare with the transcendent values at the heart of clinical care for your organization. Participants also will learn clear communication tactics that can eliminate false operating assumptions and beliefs, leading to a better understanding between physicians and executives that will result in achieving your business objectives.

Seminar Objectives:

• Discuss the facts and fiction of the current market changes including clinical needs, revenue sources and population health management
• Develop and implement successful strategies for leading and managing change and building trust
• Examine the importance of and differences in corporate culture and physician culture
• Understand how to create strong relationships as the cornerstone to sustainable partnerships

Who Should Attend:

CEOs, board members, physician, physician assistants and nurse practitioner leaders and other senior executives.

Presented by:

• Brian J. Silverstein, MD, Director, The Chartis Group
• Tom Atchison, EdD, President, Atchison Consulting, LLC

To go beyond traditional methods of problem-solving and generate new ideas, leaders must guide, inspire and coordinate their teams to reach past creativity and attain sustainable innovation. This highly interactive seminar will present several nontraditional ways to spur innovative thought within your teams to help your organization achieve better results. Expert faculty will share techniques for building how you can build a sense of community and enhancing personal responsibility among your colleagues, physicians and even your patients. You will learn approaches for overcoming staff member objections and techniques for stopping problems before they become even bigger ones. You will not need your computer or tablet for this course; faculty will provide you with a notebook to help with the creative process. At the end of this seminar, you will take away several ideas for applying breakthrough thinking within your organization.

Seminar Objectives:

• Explore how to think beyond the here and now and focus on innovative, future-oriented outcomes.
• Examine ways to stop solving new problems with the same old approaches, and recognize the correct moves forward.              
• Apply better bottom-line results with breakthrough strategies that incorporate innovation and creativity.
• Review techniques for anticipating and overcoming roadblocks and staff member objections.
• Discover how to stop a “runaway train” at your organization before it becomes a bigger problem.

Who Should Attend:

Healthcare leaders in hospitals, health systems and group practices who need new and creative leadership approaches and strategies to encourage innovative thinking among their teams.

Presented by:

Kevin E. O'Connor, CSP, Consultant, Kevin E. O’Connor & Associates Ltd.

Discover lessons from 10 years of published research identifying the tangible attributes that allow top performers to rapidly execute their strategies and achieve significant performance improvement.

Seminar Objectives:

• Implement the goal-setting/goal-achieving processes used by top-quartile provider organizations.
• Design an accountability structure that improves the execution of needed changes and makes progress, or its absence, instantly visible.
• Create an organizational bias toward action and overcome the inevitable resistance and objections that come with leading change.
• Identify the senior leader’s role in ensuring performance improvement efforts produce a tangible ROI.
• Examine the tangible traits to lead change and the improvements that are the key predictors to successful outcomes.

Who Should Attend:

CEOs, COOs, CFOs, CNOs, senior quality leaders and other executives.

Presented by:

• Gregory S. Butler, President, Caldwell Butler & Associates LLC
• J. Alan Kent, DHA, FACHE, President & CEO, Meadows Regional Medical Ctr

Today, virtually all hospitals and health systems employ physicians; yet they often struggle with the financial and strategic performance of the embedded medical practices. This two-day seminar examines the tools needed to improve the performance of embedded medical practices in integrated health systems or health systems that employ physicians or other providers. Participants will be encouraged to share personal experiences to augment the seminar’s case studies and evidence-based research focused on improving the strategic, financial, operational, clinical and cultural performance of embedded medical practices.

Seminar Objectives:

• Opportunities for goal alignment between integrated health systems and their embedded medical groups
• Strategies to position medical practices as key drivers of overall health system performance
• Methods used by large, successful, independent, multispecialty and single-specialty medical group practices to organize and deliver medical services and how they can benefit integrated health system practices
• Nontraditional performance improvement tools and skill sets to apply to common challenges experience by embedded medical practices
• Skills for developing and coaching physician leaders and clinical dyad leadership teams

Presented by:

• Daniel K. Zismer, PhD, Chair and Director, MHA and Executive Studies Programs, University of Minnesota
• David L. Klocke, FACHE, Senior Medical Director, Blue Cross Blue Shield

Seminar leader Daniel K. Zismer, PhD, co-founder and managing director, Castling Partners, and David L. Klocke, MD, FACHE, CMO, Regional Health, will use case studies and evidence-based research to share strategies for improving performance of medical practices embedded within hospitals and health systems.

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.