Pre-Congress Sessions 2019

The CEO Boot Camp provides insights into the primary determinants of CEO success in responding to the rapidly changing healthcare environment. Designed for attendees with executive responsibilities, this program builds skills in critical areas of leadership and management development, including organizational culture and performance, cultivating relationships with clinical staff, collaboration with trustees, and community involvement. Participants will engage in discussions with fellow participants and faculty to highlight leadership challenges and opportunities. Participants also will develop a personal leadership development plan to strengthen key leadership skills. (Limited space also is available for those who have a goal of becoming a CEO in the near future.)

Seminar Objectives:

• Explore how to create a culture that embodies the mission, vision and goals of the healthcare system and how it relates to the organization’s community needs.
• Identify key strategies to successfully engage and work with the board and clinical colleagues.

Presented By:

• Britt R. Berrett, PhD, LFACHE, Managing Director and Teaching Professor, Healthcare Industry Collaborative, Brigham Young University

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Acquire ready-to-use communication tools to increase employee, provider and patient engagement, clarify performance expectations and create a culture of collaboration with all stakeholders—resulting in a more purpose-driven and productive organization.

Seminar Objectives:

• Develop a personal action plan incorporating strategies, tactics and lessons learned.
• Enhance leadership and coaching skills to deliver aligned messages connecting behavior to mission execution.
• Apply communication techniques to create a feedback-rich environment, minimize negativity, convey respect, encourage peer to peer leadership and navigate tough conversations.
• Obtain methods to increase stakeholder engagement and decrease turnover and anxiety.
• Gain comfort in clarifying performance expectations to reduce miscommunications and safety errors and manage priorities more effectively.
• Understand how fear creates conflict and undermines quality.
• Identify the roles of respect and safety in delivery of difficult messages.

Who Should Attend:

CEOs, COOs, CMOs, chief experience officers and other senior-level executives.

Presented by:

• Lynne S. Cunningham, FACHE, Coach, Studer Group

The uniquely diverse role of the COO requires operational acumen and the ability to develop strong interpersonal relationships and physician leadership partnerships to enhance operating efficiency and bottom line accountability, allowing organizations to function better. The COO Boot Camp provides a breakdown of the essential skills needed by today’s COOs to help you address challenges you face with a high degree of expertise and innovative solutions. This interactive program is designed for individuals who have been in the role of COO for less than two years. Limited space is available for individuals who are targeting the hospital COO position as their next career step.

Seminar Objectives:

• Identify essential operational and interpersonal skills needed to be successful in the COO role.
• Assemble tools and techniques to build a strong CEO-COO relationship to further organizational goals.

Presented By:

• Carol A. Friesen, Northern Region CEO, OSF HealthCare

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Developing a culture of high reliability in healthcare organizations is often cited as an effective path to safe, high-quality care. Numerous other organizations including commercial airlines, major theme parks, nuclear power generators, nuclear aircraft carriers and submarines have adopted high reliability methods to improve safety to unprecedented levels. However, healthcare organizations are considered to be more complex than other industries and the stresses of a worldwide pandemic made that even more apparent. Aside from safety and quality, which are of critical importance, healthcare organizations face multiple other serious challenges including employee engagement, physician engagement, mounting staffing costs and the need to make care much more cost efficient. This session will show how adoption of a blueprint to lead a culture of safety can positively impact not only safety and quality, but also provide an approach to improve the other major issues facing healthcare leaders and organizations today. High reliability principles and practices can be effectively deployed as an operating platform to guide routine and strategic decisions. The concept of “zero harm” is a proven framework for the creation and implementation of effective strategies for leadership accountability, staff effectiveness and retention, transparent conversations and the successful execution of growth initiatives.

Seminar Objectives:

• Identify the leadership prerequisites for developing and sustaining a high-reliability culture and practice in a healthcare organization.
• Describe the three major changes healthcare organizations must undertake to begin the journey to high reliability.

Who Should Attend:

Senior leaders; clinical leaders

Presented By:

M. Michael Shabot, MD, Founding Partner, Relia Healthcare Advisors

Rod Brace, PhD, Founding Partner, Relia Healthcare Advisors

Change is truly a constant in healthcare, and today’s leaders must be agile and resilient enough to manage it. But what do agility and resiliency really mean for healthcare executives? How can you develop these qualities to help you keep up with and manage the endless influx of external and internal changes you face? During this engaging seminar, share the key behaviors you should aspire to when leading yourself, your teams and your organization through change. Using the latest research, compelling case studies and interactive activities, share methods for adapting to change, making quick and informed decisions, and developing strategies to achieve strategic goals. You will leave with a practical guide for addressing ineffective behaviors and meaningful tools for overcoming common challenges in the current healthcare environment.

Seminar Objectives:

• Identify key leadership attributes that promote agility and resilience for yourself, your teams and your organization.
• Assess and rate personal and team behaviors for effectiveness.
• Discover strategies to overcome ineffective behaviors that can hinder success.
• Develop a short-term action plan to increase self-awareness, flexibility and balance

Who Should Attend:

Senior-level health system, hospital and group practice executives with responsibility for physician engagement, alignment and integration, including CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, medical directors and group practice administrators.

Presented by:

Amer A. Kaissi, PhD, Professor, Healthcare Administration, Trinity University