EVENT CANCELED: Seattle Cluster 2020

With national suicide and addiction rates increasing and drug overdose deaths appearing in familiar headlines in many communities, managing access to and cost for behavioral healthcare is becoming a top concern. This seminar provides practical strategies for creating access to comprehensive, high-quality behavioral healthcare services. Discover solutions that can improve outcomes in your community; reduce ED utilization, avoidable inpatient readmissions and non-value-added costs; and increase revenue. Gain insights into how to better integrate these services into the overall healthcare delivery and financing system and collaborate more effectively with community partners outside healthcare.

Seminar Objectives:

• Investigate how to manage your community’s and population’s unique behavioral healthcare needs.
• Develop solutions to address access, drive high-quality outcomes and integrate behavioral healthcare with other services.
• Evaluate and implement strategies to reduce ED and inpatient cost and generate new revenue streams.
• Analyze sustainable business models that reflect organizational mission and have a positive financial return.
• Discuss strategies for building nontraditional community partnerships that are cost-effective and patient-outcome driven.

Who Should Attend:

CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, quality improvement leaders and other senior-level health system, hospital and group practice executives with responsibility for creating business development plans and partnerships.

Presented by:

• Leslie S. Zun, MD, Medical Director, Lake County Health Department & Professor of Emergency Medicine, Chicago Medical School 
• Stephen M. Merz, FACHE, Chief Operating Officer, Sheppard Pratt Solutions

If, as the saying goes, “Culture eats strategy for lunch,” then enhancing organizational culture must become strategy No.1. However, this is not often the case. Our preoccupation with strategies, activities and metrics often trumps our focus on culture and behavior to the detriment of the patient experience. This preoccupation is a major cause of our current challenges. We have all become driven to distraction with initiative overload. Meanwhile, the crush of daily activities takes us further away from focusing on our patients. This seminar gives you the needed insights, tools and resources to evaluate the current state of your organization’s culture, define what needs to change and develop a 90-day action plan to improve the culture within your organization.

Seminar Objectives:

• Define your culture based on what matters most to patients
• Conduct a cultural strengths, weaknesses, opportunities and threats—SWOT—analysis to see the connections between culture, strategy, performance and outcomes.
• Conduct a root cause analysis to fully understand how and why “culture eats strategy for lunch, 7 days a week”
• Measure the current state of your organization’s culture 
• Change your culture by doing less of one thing, not more of everything

Who Should Attend:

CEOs, COOs and other senior executives

Presented by:

• Brian Wong, MD, CEO, The Bedside Trust 

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Be one of the more than 13,000 healthcare executives who have attended this program and discovered how to engage in skillful negotiation. The seminar is highly interactive and requires approximately two to three hours of out-of-session group on the first or second day of this seminar.

Seminar Objectives:

• Develop a sound negotiating strategy that employs flexibility, timing, counteroffers and alternatives.
• Control negotiations by the thoughtful use of bargaining power.
• Analyze your opponent’s expectations, position, bargaining power, settlement range and potential arguments.
• Prepare skillfully for your next negotiation.

Who Should Attend:

Senior- and mid-level healthcare executives.

Session Schedule

Monday- 7 a.m.- 2 p.m.
Tuesday- 7 a.m.-1:30 p.m.
Wednesday- 7- 11:30 a.m.

Presented by:

• Christopher L. Laubach, President, Center for Management Programs

Approximately two to three hours of out-of-session group work should be expected on the first or second day of this seminar.

The manual for this seminar is emailed to participants approximately 10 days prior to the start of the seminar. If you do not receive a manual, please contact ACHE’s Customer Service Center at (312) 424-9400.

Change is truly a constant in healthcare, and today’s leaders must be agile and resilient enough to manage it. But what do agility and resiliency really mean for healthcare executives? How can you develop these qualities to help you keep up with and manage the endless influx of external and internal changes you face? During this engaging seminar, share the key behaviors you should aspire to when leading yourself, your teams and your organization through change. Using the latest research, compelling case studies and interactive activities, share methods for adapting to change, making quick and informed decisions, and developing strategies to achieve strategic goals. You will leave with a practical guide for addressing ineffective behaviors and meaningful tools for overcoming common challenges in the current healthcare environment.

Seminar Objectives:

• Identify key leadership attributes that promote agility and resilience for yourself, your teams and your organization.
• Assess and rate personal and team behaviors for effectiveness.
• Discover strategies to overcome ineffective behaviors that can hinder success.
• Develop a short-term action plan to increase self-awareness, flexibility and balance

Who Should Attend:

Senior-level health system, hospital and group practice executives with responsibility for physician engagement, alignment and integration, including CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, medical directors and group practice administrators.

Presented by:

Amer A. Kaissi, PhD, Professor, Healthcare Administration, Trinity University

Healthcare is being transformed by innovative disruptors, new technologies, value-based payment models, consolidation, financial realities and competitive pressures. To thrive in this ever-changing environment, leaders need to know how to correctly interpret the trends and implications so they can respond effectively.

The faculty will lead you and your colleagues through the dynamic future of healthcare via presentation, interactive discussion, and case studies. You will gain valuable insights and identify key strategies to help lead your organization to a successful future.

Seminar Objectives:

• Describe the drivers of change, its pace, and how it’s giving rise to new competitors and potential strategic partners.
• Recognize the breadth of disruptors and innovators and how they can be leveraged to enhance your strategy, operations and market position (and avoid pitfalls).
• Proactively plan for future payment models.
• Identify the future of physician practices.
• Highlight emerging community-based remote and virtual care models—and the opportunities they present.
• Recognize the evolution occurring in mergers and acquisitions and consolidations, while discovering the keys to success in those strategies.
• Identify growth opportunities achievable during financially challenging periods.
• Understand how to enhance the power of strategy development to lead your organization to its desired future.
• Identify critical action steps that will help you transform your organization.

Who Should Attend:

CEOs, COOs, vice presidents, directors of planning, healthcare executives with more than 10 years of administrative experience.

Presented by:

• John M. Harris, Managing Director, Veralon
• Mark Dubow, Director, Veralon

Even nonfinancial healthcare executives need to have a strong financial grounding to thrive in today’s challenging and ever-evolving economic climate. During this seminar, expert faculty will help you delve into the core financial principles every executive should know to make a positive impact on an organization’s financial performance. You also will gain a deeper understanding of how to converse and work with finance leaders. The information covered will help boost your confidence with making financial decisions, and you’ll leave with a better understanding of the finance-related knowledge you need to lead a well-managed healthcare organization today.

Seminar Objectives:

• Review basic financial principles applicable in healthcare leadership.
• Explain the revenue cycle and strategies to optimize revenue.
• Identify core strategies in expense management.
• Discuss the basics of budgeting and forecasting.
• Interpret basic financial statements.
• Identify key financial indicators to gauge financial performance.

Who Should Attend:

CEOs, COOs, CMOs, CNOs, emerging financial leaders, service line managers and others who need to know more about the financial management of their operations.

Presented by:

• Charmaine Spence Rochester, DHA, CPA, FACHE, Chief Financial Officer, University of Cincinnati Health System

Discover lessons from 10 years of published research identifying the tangible attributes that allow top performers to rapidly execute their strategies and achieve significant performance improvement.

Seminar Objectives:

• Implement the goal-setting/goal-achieving processes used by top-quartile provider organizations.
• Design an accountability structure that improves the execution of needed changes and makes progress, or its absence, instantly visible.
• Create an organizational bias toward action and overcome the inevitable resistance and objections that come with leading change.
• Identify the senior leader’s role in ensuring performance improvement efforts produce a tangible ROI.
• Examine the tangible traits to lead change and the improvements that are the key predictors to successful outcomes.

Who Should Attend:

CEOs, COOs, CFOs, CNOs, senior quality leaders and other executives.

Presented by:

• Gregory S. Butler, President, Caldwell Butler & Associates LLC
• J. Alan Kent, DHA, FACHE, President & CEO, Meadows Regional Medical Ctr