Recognizing and Capitalizing on Generational Differences in the Workplace

Distance Learning

Wednesday, October 8, 2008

12:00 p.m.–1:30 p.m. Eastern Time
11:00 a.m.–12:30 p.m. Central Time
10:00 a.m.–11:30 a.m. Mountain Time
9:00 a.m.–10:30 a.m. Pacific Time

Generational differences can create tensions in any organization, both for the employees and the customers. Do you have the tools you need to bridge these gaps? Join webinar leaders Terry Cahill, EdD, FACHE, and Mona Sedrak, PhD, for this idea-filled program to learn how an understanding of these differences can improve job performance, employee satisfaction and retention, and increase loyalty to your organization.

By engaging in an interactive exercise and listening to an informative lecture, participants will be able to distinguish the current generations in the workplace (Millenials, Generation X, Baby Boomers and Traditionalists) and their general characteristics. By the conclusion of this session participants will be able to apply their understanding of generational differences to a variety of workplace challenges.

You Will Learn:

  1. The concept of generational differences and how they create tensions for employees and customers
  2. How to bridge generational chasms among employees and related to customer service


Terrence F. Cahill, EdD, FACHE
Assistant Professor
Seton Hall University
South Orange, N.J.

Mona Sedrak, PhD, PA
Associate Professor
Seton Hall University
South Orange, N.J.

Who Should Participate:

Healthcare executives at all levels

Registration Fee:

ACHE affiliates: $175
Nonaffiliates: $195

Additional Registrations:

For an extra $55 per person, additional participants at an organization where a full registration has been purchased may register and receive Category I (ACHE education) credit. Registration must occur prior to the start of the webinar to receive credit. Only the original registrant will receive the webinar links. Please call KRM Customer Service at (800) 775-7654 and identify the original registrant.

Continuing Education Credit:

In addition to the 1.5 Category I (ACHE education) credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View information about these organizations.


  • Register online
  • To register by phone, call (800) 775-7654. (Phone registrations will be accepted until the day of the conference.)

Cancellation Policy

To cancel your webinar registration, please contact KRM Customer Service no less than 14 days prior to the program to receive a full refund. If you cancel registration less than two weeks prior to the conference, you will receive a full credit or a refund, less a $50 processing fee. (The credit can be used toward any ACHE educational offering within one year of issue.) Once the conference begins, no credits or refunds will be granted, and all fees will be forfeited; however, you may register a substitute attendee prior to the conference if you cannot attend. If you have any questions, please contact KRM Customer Service at (800) 775-7654 or

Webinar CD

Order a copy of this webinar CD. Shipped approximately two weeks following the program, the CD is available at the following rates:

ACHE affiliates: $175
Nonaffiliates: $195

Note: ACHE will not grant Category I (ACHE education) or Category II (non-ACHE education) credit to CD buyers.