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Decision Analysis for Healthcare Managers
Farrokh Alemi, PhD
David H. Gustafson, PhD

Chapter 11: Conflict Analysis
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Companion Items

Learning Tools
Listen to a narrated presentation on conflict analysis
Download slides on conflict analysis
Use software to generate treaties
Watch an animated example on Pareto optimal treaties
Watch an animated example on standardizing the ratings of attribute levels to range from 0 to 100
Websites of Interest
Conflict Resolution Information Source
Network of communities for peace-making and conflict resolution
List of articles on negotiations in a healthcare setting
List of articles on negotiations in a healthcare setting
List of Organizations
American Bar Association’s Section of Dispute Resolution “provides its members and the public with creative leadership in the dispute resolution field by fostering diversity, developing and offering educational programs, providing technical assistance, and producing publications that promote problem-solving and excellence in the provision of dispute resolution services.”
Association for Conflict Resolution
International Association for Public Participation
National Association For Community Mediation
United States Institute of Peace
Victim Offender Mediation Association
Additional Readings
Fetters, M. D., L. Churchill, and M. Danis. 2001. “Conflict Resolution at the End of Life.” Critical Care Medicine 29 (5): 921–5. (From the abstract) This article examines how decisions are made when the preferences of terminally ill patients conflict with the recommendations of physicians. In particular, the study focuses on the strategies employed by physicians to resolve conflicts with terminally ill patients. An alternative not mentioned in the study is to use the technologies described in this chapter.
Hewison, A., and A. Stanton. 2002. “From Conflict to Collaboration? Contrasts and Convergence in the Development of Nursing and Management Theory.” Journal of Nursing Management 10 (6): 349–55. (From the abstract) This article examines the development of theory in the occupation of management and compares the process to that which has occurred in nursing. These insights are useful in helping practitioners in their transition from nurse to manager.
Laffel, L., A. Connell, L. Vangsness, A. Goebel-Fabbri, A. Mansfield, and B. Anderson. 2003. “General Quality of Life in Youth with Type 1 Diabetes: Relationship to Patient Management and Diabetes-Specific Family Conflict.” Diabetes Care 26 (11): 3067–73. (From the abstract) This study evaluates the self-report and parent proxy report of child/teen general quality of life in youth with type I diabetes and compares their responses with those of a general pediatric population. The aim of the study is to identify the relationships between diabetes management, diabetes-related family behavior, and diabetes-specific family conflict with quality of life in youth with type I diabetes. The technology described in this chapter can be used to negotiate the differences between the parents and teenagers in their perception of quality of life.
Marcus, L. J. 1995. Renegotiating Health Care: Resolving Conflict to Build Collaboration. San Francisco: Jossey-Bass. Renegotiating health care “presents tools for understanding conflict, negotiating differences, and creating a workable balance among those who deliver, receive, administer, and oversee health care. The authors present practical methods and techniques meant to provide the knowledge and skills needed to put this type of work in perspective and foster the generation of creative, workable solutions.”
Sensky, T. 2002. “Withdrawal of Life Sustaining Treatment: Patients' Autonomy and Values Conflict with the Responsibilities of Clinicians.” BMJ 325 (7357): 175–6. This article describes circumstances in which the conflict analysis methodology described in this chapter may be of use.
Strube, M. J. 1988. “The Decision to Leave an Abusive Relationship: Empirical Evidence and Theoretical Issues.” Psychological Bulletin 104 (2): 236–50. Another article describing circumstances in which the analytical tools described in this chapter may be of use.
Way, J., A. L. Back, and J. R. Curtis. 2002. “Withdrawing Life Support and Resolution of Conflict with Families.” BMJ 325 (7376):1342–5. This article describes circumstances in which the conflict analysis methodology described in this chapter may be of use.