Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare.
In non-technical language, this book describes methods of measuring, assessing, and improving healthcare services. It is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help you understand the vocabulary of healthcare quality management.
You will learn:
Attributes of quality most important to healthcare stakeholders, including purchasers and consumers
Legislative mandates, regulatory agencies, and accreditation groups that influence healthcare quality activities
How to use common quantitative and qualitative process improvement tools
How to collect and analyze data to identify improvement priorities
Patient safety and risk management activities that reduce medical errors
Resource management initiatives that balance quality patient care and costs
Organizational factors that influence the quality process
Instructor Resources: PowerPoint slides, answers to in-book questions, and a test bank. To see a sample, click the link in the right-hand navigation bar.