Managing Conflict, Accountability Conversations and Disputes

Know which crucial confrontations to hold and how to hold them

Regain control of the misunderstandings and misbehaviors that can destroy the cohesiveness of a leadership team. Whether the issue is medical errors, employee productivity or patient satisfaction, adopt the approaches that correct broken promises, violated expectations and bad behavior.

You'll Learn:

  • Master face-to-face accountability conversations and motivate productive behavior without the use of positional power or coercion
  • Distinguish how to hold anyone accountable—no matter their role, rank or temperament
  • Develop skills to maintain good relations while still managing tough situations and remaining focused on the real issues
  • Identify sources of organizational and personal conflict; artfully address and then manage the conflicts and disputes that impede goal achievement and quality patient outcomes
  • Design a well-planned and structured follow-up that includes good reporting practices to limit conflict and accusations

Presented by:

Stacy D. Nelson, EdD

Learn to conduct crucial conversations and confrontations as seminar leader Stacy D. Nelson, EdD, senior master trainer and consultant, VitalSmarts, shows how to maintain good relations while managing these tough organizational situations.

Previously titled "Managing Conflict, Confrontations and Disputes."


  • Click on the Register Now link for the location of your choice
  • Call ACHE's Customer Service Center at (312) 424-9400
  • Download a registration form PDF

Register or View Cluster Seminar Information


Jul. 13– 16, 2015
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Oct. 19– 22, 2015
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Beaver Creek

Jan. 25– 28, 2016
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ACHE members $1,425
Non-members $1,625


ACHE members $1,425
Non-members $1,625

Register by November 1 to take advantage of 2015 pricing. Pricing for 2016 programs is subject to increase after November 1.

Who Should Attend

Healthcare leaders whose organizations would benefit by being able to more successfully address and properly manage interpersonal conflict.

Continuing Education Credit

In addition to the 12 ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

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