2020 Congress on Healthcare Leadership

With national suicide and addiction rates increasing and drug overdose deaths appearing in familiar headlines in many communities, managing access to and cost for behavioral healthcare is becoming a top concern. This seminar provides practical strategies for creating access to comprehensive, high-quality behavioral healthcare services. Discover solutions that can improve outcomes in your community; reduce ED utilization, avoidable inpatient readmissions and non-value-added costs; and increase revenue. Gain insights into how to better integrate these services into the overall healthcare delivery and financing system and collaborate more effectively with community partners outside healthcare.

Seminar Objectives:

• Investigate how to manage your community’s and population’s unique behavioral healthcare needs.
• Develop solutions to address access, drive high-quality outcomes and integrate behavioral healthcare with other services.
• Evaluate and implement strategies to reduce ED and inpatient cost and generate new revenue streams.
• Analyze sustainable business models that reflect organizational mission and have a positive financial return.
• Discuss strategies for building nontraditional community partnerships that are cost-effective and patient-outcome driven.

Who Should Attend:

CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, quality improvement leaders and other senior-level health system, hospital and group practice executives with responsibility for creating business development plans and partnerships.

Presented by:

• Leslie S. Zun, MD, Medical Director, Lake County Health Department & Professor of Emergency Medicine, Chicago Medical School 
• Stephen M. Merz, FACHE, Chief Operating Officer, Sheppard Pratt Solutions

The Benchmarks^® Workshop is a developmental, 360-degree assessment that provides feedback on 16 key executive competencies and your leadership potential. Your colleagues, direct reports and supervisor will complete assessments of your abilities in such areas as teamwork, resourcefulness, flexibility and conflict management. Session discussion and a personalized feedback report will help you enhance your leadership effectiveness and reduce your risk for career derailment. You will be asked to create a brief personal development plan which is necessary to receive education credit. This program is offered at selected ACHE Clusters or the Congress on Healthcare Leadership. 6 Hours Qualified Continuing Education Credit.

Advance Registration by July 22 is required for either the Benchmarks Workshop or Benchmarks Plus Emotional Intelligence.

The CEO Boot Camp provides insights into the primary determinants of CEO success in responding to the rapidly changing healthcare environment. Designed for attendees with executive responsibilities, this program builds skills in critical areas of leadership and management development, including organizational culture and performance, cultivating relationships with clinical staff, collaboration with trustees, and community involvement. Participants will engage in discussions with fellow participants and faculty to highlight leadership challenges and opportunities. Participants also will develop a personal leadership development plan to strengthen key leadership skills. (Limited space also is available for those who have a goal of becoming a CEO in the near future.)

Seminar Objectives:

• Explore how to create a culture that embodies the mission, vision and goals of the healthcare system and how it relates to the organization’s community needs.
• Identify key strategies to successfully engage and work with the board and clinical colleagues.

Presented By:

• Britt R. Berrett, PhD, LFACHE, Managing Director and Teaching Professor, Healthcare Industry Collaborative, Brigham Young University

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

During this interactive workshop, you will have the opportunity to shape your professional development plan for enhancing critical leadership skills. Workshop participants will complete an 84-item behavioral assessment that will help identify strengths and areas that need development. The assessment covers seven key change management competencies, such as proactive thinking, breaking from the past and consolidating new learning. Based on the analysis of your assessment with the guidance of Career Resource Center coaches, you will develop a personalized plan to enhance your critical leadership skills.

Learning Objectives:

• Identify your top leadership strengths.
• Examine your top areas for developmental growth.
• Create a personalized leadership development plan.

Earn 2 ACHE Qualified Education credits for completing the workshop.

Who Should Attend:

• Healthcare leaders with responsibility for projects and/or teams

Presented By:

Gina T. LaMantia, Director, Career Resource Center, American College of Healthcare Executives

Is your approach to conflicts assertive or cooperative? Discover which of the five principal conflict-management modes you prefer by taking the Conflict Management Assessment. From the results of your assessment, which uses the Thomas-Kilmann Conflict Mode Instrument^©, you will receive feedback on how you handle conflicts, including the behaviors you use too much and those you should use more. Through interpretive material, the workshop facilitator will also show you how to identify and apply the appropriate conflict responses for various situations, thus helping you manage conflict more successfully.

Learning Objectives:

• Identify your preferred conflict management mode.
• Explore your conflict resolution behavior patterns.
• Develop a plan for effective conflict resolution.
• Practice successfully resolving conflicts.

Earn 2 ACHE Qualified Education credits for completing the workshop.

Who Should Attend:

• Healthcare leaders with responsibility for projects and/or teams.

Presented By:

Gina T. LaMantia, Director, Career Resource Center, American College of Healthcare Executives

Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.

In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.

Learning objectives:

• Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
• Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
• Examine the operational and clinical aspects of implementing vaccines.
• Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.

This webinar qualifies for 1.0 ACHE Qualified Education credit.

Presented By:

• Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
• Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
• Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
• Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
• Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner

Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.

In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.

Learning objectives:

• Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
• Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
• Examine the operational and clinical aspects of implementing vaccines.
• Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.

This webinar qualifies for 1.0 ACHE Qualified Education credit.

Presented By:

• Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
• Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
• Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
• Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
• Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner

Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.

In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.

Learning objectives:

• Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
• Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
• Examine the operational and clinical aspects of implementing vaccines.
• Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.

This webinar qualifies for 1.0 ACHE Qualified Education credit.

Presented By:

• Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
• Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
• Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
• Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
• Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner

Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.

In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.

Learning objectives:

• Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
• Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
• Examine the operational and clinical aspects of implementing vaccines.
• Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.

This webinar qualifies for 1.0 ACHE Qualified Education credit.

Presented By:

• Katie Korte, PharmD, BCPS, BCCCP, Director, Pharmacy, Truman Medical Center Lakewood
• Heather Gleason, Senior Director, IT Applications, Truman Medical Centers
• Brenda Dodson, PharmD, Clinical Integration Architect, Boston Children’s Hospital
• Kathy Morgan-Gorman, DNP, Senior Nursing Director, Ambulatory Medicine, Boston Children’s Hospital
• Eva Karp, DHA, RN-BC, FACHE, Senior Vice President/ Chief Clinical and Patient Safety Officer, Cerner

The uniquely diverse role of the COO requires operational acumen and the ability to develop strong interpersonal relationships and physician leadership partnerships to enhance operating efficiency and bottom line accountability, allowing organizations to function better. The COO Boot Camp provides a breakdown of the essential skills needed by today’s COOs to help you address challenges you face with a high degree of expertise and innovative solutions. This interactive program is designed for individuals who have been in the role of COO for less than two years. Limited space is available for individuals who are targeting the hospital COO position as their next career step.

Seminar Objectives:

• Identify essential operational and interpersonal skills needed to be successful in the COO role.
• Assemble tools and techniques to build a strong CEO-COO relationship to further organizational goals.

Presented By:

• Carol A. Friesen, Northern Region CEO, OSF HealthCare

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Career experts agree that emotional intelligence is a better predictor of career success than IQ. But many healthcare executives do not have a clear idea of how their emotional intelligence measures up. With the Emotional Intelligence Assessment, you can measure your emotional intelligence quotient (EQ) and use the results to build stronger relationships, enhance self-awareness and achieve greater work/life balance. During this interactive workshop, you will be provided with a personalized emotional quotient inventory, or EQ-I report, to help you plan ways to develop your emotional intelligence and improve your EQ scores.

Learning Objectives:

• Measure your emotional intelligence quotient.
• Apply your Emotional Intelligent Assessment results to build strong relationships.
• Develop a plan to improve your emotional intelligence quotient scores.

Earn 2 ACHE Qualified Education credits for completing the workshop.

Who Should Attend:

• Healthcare leaders with responsibility for projects and/or teams.

Presented By:

Michael A. Broscio, Managing Principal, MAB Career Management LLC

Developing a culture of high reliability in healthcare organizations is often cited as an effective path to safe, high-quality care. Numerous other organizations including commercial airlines, major theme parks, nuclear power generators, nuclear aircraft carriers and submarines have adopted high reliability methods to improve safety to unprecedented levels. However, healthcare organizations are considered to be more complex than other industries and the stresses of a worldwide pandemic made that even more apparent. Aside from safety and quality, which are of critical importance, healthcare organizations face multiple other serious challenges including employee engagement, physician engagement, mounting staffing costs and the need to make care much more cost efficient. This session will show how adoption of a blueprint to lead a culture of safety can positively impact not only safety and quality, but also provide an approach to improve the other major issues facing healthcare leaders and organizations today. High reliability principles and practices can be effectively deployed as an operating platform to guide routine and strategic decisions. The concept of “zero harm” is a proven framework for the creation and implementation of effective strategies for leadership accountability, staff effectiveness and retention, transparent conversations and the successful execution of growth initiatives.

Seminar Objectives:

• Identify the leadership prerequisites for developing and sustaining a high-reliability culture and practice in a healthcare organization.
• Describe the three major changes healthcare organizations must undertake to begin the journey to high reliability.

Who Should Attend:

Senior leaders; clinical leaders

Presented By:

M. Michael Shabot, MD, Founding Partner, Relia Healthcare Advisors

Rod Brace, PhD, Founding Partner, Relia Healthcare Advisors

Influential leadership is about inspiring and motivating performance excellence at all levels of the organization through a highly developed emotional intelligence (EQ) capacity. However, many healthcare executives do not have a clear idea of how their EQ measures up or understand why EQ is a competitive advantage for team performance. Over two days, you will learn and practice the key behaviors necessary to connect with team members and build stronger personal relationships. This program identifies the cause and offers a remedy for closing the gap between consistent leadership behavior and sustained organizational performance. 

Seminar Objectives:

• Distinguish four key behavior types.
• Apply the necessary attributes of self-awareness and self-management.
• Match leading behavior types to optimize team performance.
• Discover the power of collaboration and connection to drive performance through emotional intelligence.

Who Should Attend:

Seasoned healthcare leaders and leaders who are entering the healthcare field.

Presented by:

• Michael E. Frisina, PhD, President, The Frisina Group