2020 Congress on Healthcare Leadership

  • Chicago, IL March 23-26, 2020
  • Chicago, IL March 23-26, 2020
  • Chicago, IL March 23-26, 2020
  • CONGR2020
10:00 AM 11:30 AM
Regency C, Gold Level (West To
02:15 PM 03:45 PM
Regency C, Gold Level (West To
10:00 AM 11:30 AM
Columbus G/H, Gold Level (East
02:15 PM 03:45 PM
Columbus G/H, Gold Level (East
10:00 AM 11:30 AM
Columbus I/J, Gold Level (East
02:15 PM 03:45 PM
Columbus I/J, Gold Level (East
08:45 AM 12:00 PM
Zurich E, Concourse Level, Eve
10:45 AM 11:45 AM
Water Tower, Bronze Level (Wes
10:45 AM 12:15 PM
Columbus E/F, Gold Level (East
02:15 PM 03:45 PM
Columbus E/F, Gold Level (East
10:45 AM 12:15 PM
Regency D, Gold Level (West To
02:15 PM 03:45 PM
Regency D, Gold Level (West To
10:45 AM 12:15 PM
Columbus I/J, Gold Level (East
02:15 PM 03:45 PM
Columbus I/J, Gold Level (East
10:00 AM 11:30 AM
Regency D, Gold Level (West To
02:15 PM 03:45 PM
Regency D, Gold Level (West To
10:45 AM 12:15 PM
Columbus K/L, Gold Level (East
02:15 PM 03:45 PM
Columbus K/L, Gold Level (East
10:45 AM 12:15 PM
Columbus G, Ballroom Level (Ea
02:15 PM 03:45 PM
Columbus G, Ballroom Level (Ea
04:15 PM 05:45 PM
Columbus A/B, Gold Level (East
04:15 PM 05:45 PM
Columbus I/J, Gold Level (East
04:15 PM 05:45 PM
Columbus G/H, Gold Level (East
10:00 AM 11:30 AM
Plaza Blrm, Green Level (East
02:15 PM 03:45 PM
Plaza Blrm, Green Level (East
04:15 PM 05:45 PM
Regency B, Gold Level (West To
08:45 AM 10:15 AM
Grand Suite 5, Gold Level (Eas
08:45 AM 10:15 AM
Columbus C/D, Gold Level (East
08:45 AM 10:15 AM
Columbus K/L, Gold Level (East
08:45 AM 10:15 AM
Columbus E/F, Gold Level (East
08:45 AM 12:00 PM
Toronto, Gold Level (West Towe
08:45 AM 12:00 PM
Gold Coast, Bronze Level (West
08:45 AM 12:00 PM
Acapulco, Gold Level (West Tow
10:45 AM 12:15 PM
Columbus A/B, Gold Level (East
10:45 AM 12:15 PM
Columbus E/F, Gold Level (East
10:45 AM 12:15 PM
Columbus I/J, Gold Level (East
10:45 AM 12:15 PM
Grand Suite 5, Gold Level (Eas
10:45 AM 12:15 PM
Columbus C/D, Gold Level (East
10:45 AM 12:15 PM
Columbus K/L, Gold Level (East
10:00 AM 11:30 AM
Crystal Blrm A, Green Level (W
02:15 PM 03:45 PM
Crystal Blrm A, Green Level (W
10:00 AM 11:30 AM
Michigan 1, Bronze Level (East
10:00 AM 11:30 AM
Randolph 1, Bronze Level (East
02:15 PM 05:30 PM
Zurich A, Concourse Level, Eve
02:15 PM 05:30 PM
Zurich F/G, Concourse Level, E
04:15 PM 05:15 PM
Randolph 1, Bronze Level (East
04:15 PM 05:45 PM
Columbus K/L, Gold Level (East
04:15 PM 05:45 PM
Columbus E/F, Gold Level (East
04:15 PM 05:45 PM
Acapulco, Gold Level (West Tow
04:15 PM 05:45 PM
Gold Coast, Bronze Level (West
04:15 PM 05:45 PM
Regency A, Gold Level (West To
04:15 PM 05:45 PM
Michigan 2, Bronze Level (East
08:45 AM 10:15 AM
Regency D, Gold Level (West To
10:45 AM 12:15 PM
Regency D, Gold Level (West To
08:45 AM 10:15 AM
Columbus K/L, Gold Level (East
10:45 AM 12:15 PM
Columbus K/L, Gold Level (East
08:45 AM 10:15 AM
Regency C, Gold Level (West To
10:45 AM 12:15 PM
Regency C, Gold Level (West To
08:45 AM 10:15 AM
Columbus G/H, Gold Level (East
10:45 AM 12:15 PM
Columbus G/H, Gold Level (East
08:45 AM 12:00 PM
Zurich E, Concourse Level, Eve
08:45 AM 12:00 PM
Zurich A, Concourse Level, Eve
10:45 AM 12:15 PM
Gold Coast, Bronze Level (West
02:15 PM 03:15 PM
Columbus A/B, Gold Level (East
02:15 PM 03:15 PM
Columbus I/J, Gold Level (East
02:15 PM 03:45 PM
Plaza Blrm, Green Level (East
04:15 PM 05:45 PM
Plaza Blrm, Green Level (East
02:15 PM 03:45 PM
Regency A, Gold Level (West To
04:15 PM 05:45 PM
Regency A, Gold Level (West To
02:15 PM 03:45 PM
Regency B, Gold Level (West To
04:15 PM 05:45 PM
Regency B, Gold Level (West To
02:15 PM 05:30 PM
Zurich A, Concourse Level, Eve
02:15 PM 05:30 PM
Zurich E, Concourse Level, Eve
03:30 PM 04:30 PM
Columbus A/B, Gold Level (East
04:15 PM 05:45 PM
Columbus G/H, Gold Level (East
08:45 AM 10:15 AM
Plaza Blrm, Green Level (East
08:45 AM 12:00 PM
Zurich D, Concourse Level, Eve
08:45 AM 10:15 AM
07:00 AM 08:30 AM
Gold Room, 2nd Floor
02:15 PM 03:15 PM
Michigan 1, Bronze Level (East
04:15 PM 05:15 PM
Water Tower, Bronze Level (Wes
02:15 PM 03:15 PM
Grand Suite 5, Gold Level (Eas
09:00 AM 10:00 AM
Columbus H, Ballroom Level (Ea
04:00 PM 05:00 PM
Randolph 1, Bronze Level (East
07:00 AM 01:30 PM
Plaza Blrm A, Green Level (Eas

Behavioral Health Challenges, Strategies and Solutions: The Business Case for Meeting Community Needs

With national suicide and addiction rates increasing and drug overdose deaths appearing in familiar headlines in many communities, managing access to and cost for behavioral healthcare is becoming a top concern. This seminar provides practical strategies for creating access to comprehensive, high-quality behavioral healthcare services. Discover solutions that can improve outcomes in your community; reduce ED utilization, avoidable inpatient readmissions and non-value-added costs; and increase revenue. Gain insights into how to better integrate these services into the overall healthcare delivery and financing system and collaborate more effectively with community partners outside healthcare.

Seminar Objectives:

  • Investigate how to manage your community’s and population’s unique behavioral healthcare needs.
  • Develop solutions to address access, drive high-quality outcomes and integrate behavioral healthcare with other services.
  • Evaluate and implement strategies to reduce ED and inpatient cost and generate new revenue streams.
  • Analyze sustainable business models that reflect organizational mission and have a positive financial return.
  • Discuss strategies for building nontraditional community partnerships that are cost-effective and patient-outcome driven.

Who Should Attend:

CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, quality improvement leaders and other senior-level health system, hospital and group practice executives with responsibility for creating business development plans and partnerships.

Presented by:

  • Leslie S. Zun, MD, Medical Director, Lake County Health Department & Professor of Emergency Medicine, Chicago Medical School 
  • Stephen M. Merz, FACHE, Chief Operating Officer, Sheppard Pratt Solutions

02:15 PM 04:00 PM

The Benchmarks Workshop


The Benchmarks® Workshop is a developmental, 360-degree assessment that provides feedback on 16 key executive competencies and your leadership potential. Your colleagues, direct reports and supervisor will complete assessments of your abilities in such areas as teamwork, resourcefulness, flexibility and conflict management. Session discussion and a personalized feedback report will help you enhance your leadership effectiveness and reduce your risk for career derailment. You will be asked to create a brief personal development plan which is necessary to receive education credit. This program is offered at selected ACHE Clusters or the Congress on Healthcare Leadership. 6 Hours Qualified Continuing Education Credit.

Advance Registration by July 22 is required for either the Benchmarks Workshop or Benchmarks Plus Emotional Intelligence.

08:00 AM 05:00 PM
Atlanta, Gold Level (West Towe
08:45 AM 09:05 AM
Riverside Center, Purple L (Ea
09:05 AM 09:25 AM
Riverside Center, Purple L (Ea
09:25 AM 09:45 AM
Riverside Center, Purple L (Ea
09:45 AM 10:05 AM
Riverside Center, Purple L (Ea
10:05 AM 10:25 AM
Riverside Center, Purple L (Ea
10:25 AM 10:45 AM
Riverside Center, Purple L (Ea
10:45 AM 11:05 AM
Riverside Center, Purple L (Ea
11:05 AM 11:25 AM
Riverside Center, Purple L (Ea
11:25 AM 11:45 AM
Riverside Center, Purple L (Ea
02:15 PM 02:35 PM
Riverside Center, Purple L (Ea
02:35 PM 02:55 PM
Riverside Center, Purple L (Ea
02:55 PM 03:15 PM
Riverside Center, Purple L (Ea
03:15 PM 03:35 PM
Riverside Center, Purple L (Ea
03:35 PM 03:55 PM
Riverside Center, Purple L (Ea
03:55 PM 04:15 PM
Riverside Center, Purple L (Ea
04:15 PM 04:35 PM
Riverside Center, Purple L (Ea
04:35 PM 04:55 PM
Riverside Center, Purple L (Ea
08:45 AM 09:05 AM
Riverside Center, Purple L (Ea
09:05 AM 09:25 AM
Riverside Center, Purple L (Ea
09:25 AM 09:45 AM
Riverside Center, Purple L (Ea
09:45 AM 10:05 AM
Riverside Center, Purple L (Ea
10:05 AM 10:25 AM
Riverside Center, Purple L (Ea
10:25 AM 10:45 AM
Riverside Center, Purple L (Ea
10:45 AM 11:05 AM
Riverside Center, Purple L (Ea
11:05 AM 11:25 AM
Riverside Center, Purple L (Ea
11:25 AM 11:45 AM
Riverside Center, Purple L (Ea
02:15 PM 02:35 PM
Riverside Center, Purple L (Ea
02:35 PM 02:55 PM
Riverside Center, Purple L (Ea
02:55 PM 03:15 PM
Riverside Center, Purple L (Ea
03:15 PM 03:35 PM
Riverside Center, Purple L (Ea
03:35 PM 03:55 PM
Riverside Center, Purple L (Ea
03:55 PM 04:15 PM
Riverside Center, Purple L (Ea
04:15 PM 04:35 PM
Riverside Center, Purple L (Ea
04:35 PM 04:55 PM
Riverside Center, Purple L (Ea
08:00 AM 05:00 PM
Regency A, Gold Level (West To

CEOB-CEO Boot Camp

The CEO Boot Camp provides insights into the primary determinants of CEO success in responding to the rapidly changing healthcare environment. Designed for attendees with executive responsibilities, this program builds skills in critical areas of leadership and management development, including organizational culture and performance, cultivating relationships with clinical staff, collaboration with trustees, and community involvement. Participants will engage in discussions with fellow participants and faculty to highlight leadership challenges and opportunities. Participants also will develop a personal leadership development plan to strengthen key leadership skills. (Limited space also is available for those who have a goal of becoming a CEO in the near future.)

Seminar Objectives:

  • Explore how to create a culture that embodies the mission, vision and goals of the healthcare system and how it relates to the organization’s community needs.
  • Identify key strategies to successfully engage and work with the board and clinical colleagues.

Presented By:

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

10:45 AM 12:15 PM
Grand Suite 5, Gold Level (Eas

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During this interactive workshop, you will have the opportunity to shape your professional development plan for enhancing critical leadership skills. Workshop participants will complete an 84-item behavioral assessment that will help identify strengths and areas that need development. The assessment covers seven key change management competencies, such as proactive thinking, breaking from the past and consolidating new learning. Based on the analysis of your assessment with the guidance of Career Resource Center coaches, you will develop a personalized plan to enhance your critical leadership skills.

Learning Objectives:

  • Identify your top leadership strengths.
  • Examine your top areas for developmental growth.
  • Create a personalized leadership development plan.

Earn 2 ACHE Qualified Education credits for completing the workshop.

Who Should Attend:

  • Healthcare leaders with responsibility for projects and/or teams

Presented By:

Gina T. LaMantia, Director, Career Resource Center, American College of Healthcare Executives

09:00 AM 10:00 AM
Roosevelt 3A-B, Bronze Level (
02:15 PM 03:45 PM

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Is your approach to conflicts assertive or cooperative? Discover which of the five principal conflict-management modes you prefer by taking the Conflict Management Assessment. From the results of your assessment, which uses the Thomas-Kilmann Conflict Mode Instrument©, you will receive feedback on how you handle conflicts, including the behaviors you use too much and those you should use more. Through interpretive material, the workshop facilitator will also show you how to identify and apply the appropriate conflict responses for various situations, thus helping you manage conflict more successfully.

Learning Objectives:

  • Identify your preferred conflict management mode.
  • Explore your conflict resolution behavior patterns.
  • Develop a plan for effective conflict resolution.
  • Practice successfully resolving conflicts.

Earn 2 ACHE Qualified Education credits for completing the workshop.

Who Should Attend:

  • Healthcare leaders with responsibility for projects and/or teams.

Presented By:

Gina T. LaMantia, Director, Career Resource Center, American College of Healthcare Executives

Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.

In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.

Learning objectives:

  • Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
  • Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
  • Examine the operational and clinical aspects of implementing vaccines.
  • Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.

This webinar qualifies for 1.0 ACHE Qualified Education credit.

Presented By:

Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.

In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.

Learning objectives:

  • Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
  • Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
  • Examine the operational and clinical aspects of implementing vaccines.
  • Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.

This webinar qualifies for 1.0 ACHE Qualified Education credit.

Presented By:

Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.

In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.

Learning objectives:

  • Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
  • Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
  • Examine the operational and clinical aspects of implementing vaccines.
  • Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.

This webinar qualifies for 1.0 ACHE Qualified Education credit.

Presented By:

Healthcare systems are anxiously awaiting the release of COVID-19 vaccines. During this preparation stage, healthcare leaders are facing questions about how to store, transport and administer these vaccines. In this complimentary webinar, Eva Karp, FACHE, will lead a discussion that will help you prepare your healthcare system for this next phase of the pandemic. She will be joined by Kathy Morgan-Gorman and Brenda Dodson of Boston Children’s Hospital and Katie Korte and Heather Gleason of Truman Medical Centers, who will share how they are planning to administer these vaccines.

In this panel discussion, attendees will hear two different perspectives, from a large pediatric health system that has been deploying flu vaccinations as part of a broader state initiative and from a regional hospital that has created an extensive playbook for the COVID-19 vaccine based on their state mandate and CDC playbooks.

Learning objectives:

  • Learn how to incorporate the CDC playbook guidelines for COVID-19 vaccine distribution in your community.
  • Explore methods your organization can use to create an action plan on state mandates for vaccine rollout.
  • Examine the operational and clinical aspects of implementing vaccines.
  • Discover how one health system will repurpose a current workflow for the COVID-19 vaccines.

This webinar qualifies for 1.0 ACHE Qualified Education credit.

Presented By:

08:00 AM 05:00 PM
Regency B, Gold Level (West To

COOB-COO Boot Camp

The uniquely diverse role of the COO requires operational acumen and the ability to develop strong interpersonal relationships and physician leadership partnerships to enhance operating efficiency and bottom line accountability, allowing organizations to function better. The COO Boot Camp provides a breakdown of the essential skills needed by today’s COOs to help you address challenges you face with a high degree of expertise and innovative solutions. This interactive program is designed for individuals who have been in the role of COO for less than two years. Limited space is available for individuals who are targeting the hospital COO position as their next career step.

Seminar Objectives:

  • Identify essential operational and interpersonal skills needed to be successful in the COO role.
  • Assemble tools and techniques to build a strong CEO-COO relationship to further organizational goals.

Presented By:

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

07:00 AM 08:30 AM
Roosevelt 3A-B, Bronze Level (
05:30 PM 07:00 PM
Regency Blrm C/D, Gold Level(W
07:00 AM 08:30 AM
Crystal Room, 3rd Floor
10:00 AM 11:30 AM
Water Tower, Bronze Level (Wes

Emotional Intelligence Workshop

Career experts agree that emotional intelligence is a better predictor of career success than IQ. But many healthcare executives do not have a clear idea of how their emotional intelligence measures up. With the Emotional Intelligence Assessment, you can measure your emotional intelligence quotient (EQ) and use the results to build stronger relationships, enhance self-awareness and achieve greater work/life balance. During this interactive workshop, you will be provided with a personalized emotional quotient inventory, or EQ-I report, to help you plan ways to develop your emotional intelligence and improve your EQ scores.

Learning Objectives:

  • Measure your emotional intelligence quotient.
  • Apply your Emotional Intelligent Assessment results to build strong relationships.
  • Develop a plan to improve your emotional intelligence quotient scores.

Earn 2 ACHE Qualified Education credits for completing the workshop.

Who Should Attend:

  • Healthcare leaders with responsibility for projects and/or teams.

Presented By:

Michael A. Broscio, Managing Principal, MAB Career Management LLC

02:15 PM 05:30 PM
Water Tower, Bronze Level (Wes
07:00 AM 08:30 AM
Soldier Field, Bronze Level (W
08:45 AM 12:15 PM
Gold Coast, Bronze Level (West
10:45 AM 12:15 PM
Crystal Blrm C, Green Level (W
10:00 AM 11:30 AM
Grand Suite 3, Gold Level (Eas
02:15 PM 03:45 PM
Grand Suite 3, Gold Level (Eas
02:15 PM 03:45 PM
Grand Suite 3, Gold Level (Eas
02:15 PM 03:45 PM
Grand Suite 3, Gold Level (Eas
07:00 AM 07:45 AM
Columbus Hall, Ballroom Level
06:00 AM 07:30 AM
BIG Bar, Blue Level (East Towe
07:00 AM 08:30 AM
Chancellor Room, 3rd Fl
08:45 AM 12:00 PM
Crystal Blrm A, Green Level (W
07:00 AM 08:30 AM
Grand Suite 3, Gold Level (Eas
08:00 AM 05:00 PM
Acapulco, Gold Level (West Tow
05:45 PM 06:45 PM
Randolph 3, Bronze Level (East
02:15 PM 03:45 PM
Regency Blrm C/D, Gold Level(W
05:45 PM 06:45 PM
Grand Suite 3, Gold Level (Eas
10:45 AM 12:15 PM
San Francisco, Gold Level (Wes
07:00 PM 08:00 PM
Crystal Blrm A/B,Green Level(W
02:15 PM 03:45 PM
Regency C, Gold Level (West To
10:45 AM 12:15 PM
Regency C, Gold Level (West To
08:00 AM 05:00 PM
Soldier Field, Bronze Level (W
07:00 AM 08:30 AM
Randolph 2, Bronze Level (East
06:00 PM 09:00 PM
Crystal Blrm B/C,Green Level(W
02:15 PM 03:45 PM
Crystal Blrm B, Green Level (W
02:15 PM 03:45 PM
Crystal Blrm B, Green Level (W
07:00 AM 08:30 AM
Grand Suite 5, Gold Level (Eas
07:00 AM 08:30 AM
Wrigley, Concourse Level (West
07:00 AM 08:30 AM
Roosevelt 1, Bronze Level (Eas
09:00 AM 12:00 PM
International Ballroom, 2nd Fl
02:15 PM 04:45 PM
International Ballroom, 2nd Fl
05:45 PM 06:45 PM
Water Tower, Bronze Level (Wes
08:00 AM 05:00 PM
Water Tower, Bronze Level (Wes

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The Physician Executive Boot Camp introduces physicians to the concepts and strategies needed to bridge clinical expertise and management competence. As pressures increase to improve financial and clinical performance as well as improved patient experience and outcomes, it is critical that physicians position themselves to tackle these issues. This program, designed for physicians who recently have moved to a physician executive position or physicians who are contemplating a move to a leadership position, will provide physician executives tools to assume more active roles in the leadership and management of their organizations.

Seminar Objectives:

  • Discover strategies and tools to address critical issues, including finance, patient outcomes, and organizational performance.
  • Identify personal barriers and successful leadership attributes

Presented by:

08:00 AM 05:00 PM
New Orleans, Gold Level (West
06:15 PM 07:15 PM
Grand Ballroom, Ballroom Level
06:15 PM 07:15 PM
Grand Blrm. A-D North, Gold (E
08:00 AM 05:00 PM
Toronto, Gold Level (West Towe

Leading A Culture of Safety: A New Operating Model for High Reliability Quality, Engagement, Efficiency, and Growth

Developing a culture of high reliability in healthcare organizations is often cited as an effective path to safe, high-quality care. Numerous other organizations including commercial airlines, major theme parks, nuclear power generators, nuclear aircraft carriers and submarines have adopted high reliability methods to improve safety to unprecedented levels. However, healthcare organizations are considered to be more complex than other industries and the stresses of a worldwide pandemic made that even more apparent. Aside from safety and quality, which are of critical importance, healthcare organizations face multiple other serious challenges including employee engagement, physician engagement, mounting staffing costs and the need to make care much more cost efficient. This session will show how adoption of a blueprint to lead a culture of safety can positively impact not only safety and quality, but also provide an approach to improve the other major issues facing healthcare leaders and organizations today. High reliability principles and practices can be effectively deployed as an operating platform to guide routine and strategic decisions. The concept of “zero harm” is a proven framework for the creation and implementation of effective strategies for leadership accountability, staff effectiveness and retention, transparent conversations and the successful execution of growth initiatives.

Seminar Objectives:

  • Identify the leadership prerequisites for developing and sustaining a high-reliability culture and practice in a healthcare organization.
  • Describe the three major changes healthcare organizations must undertake to begin the journey to high reliability.

Who Should Attend:

Senior leaders; clinical leaders

Presented By:

M. Michael Shabot, MD, Founding Partner, Relia Healthcare Advisors

Rod Brace, PhD, Founding Partner, Relia Healthcare Advisors

07:00 AM 08:30 AM
Michigan 2, Bronze Level (East
08:45 AM 09:05 AM
Riverside Center, Purple L (Ea
09:05 AM 09:25 AM
Riverside Center, Purple L (Ea
09:25 AM 09:45 AM
Riverside Center, Purple L (Ea
09:45 AM 10:05 AM
Riverside Center, Purple L (Ea
10:05 AM 10:25 AM
Riverside Center, Purple L (Ea
10:25 AM 10:45 AM
Riverside Center, Purple L (Ea
10:45 AM 11:05 AM
Riverside Center, Purple L (Ea
11:05 AM 11:25 AM
Riverside Center, Purple L (Ea
11:25 AM 11:45 AM
Riverside Center, Purple L (Ea
02:15 PM 02:35 PM
Riverside Center, Purple L (Ea
02:35 PM 02:55 PM
Riverside Center, Purple L (Ea
02:55 PM 03:15 PM
Riverside Center, Purple L (Ea
03:15 PM 03:35 PM
Riverside Center, Purple L (Ea
03:35 PM 03:55 PM
Riverside Center, Purple L (Ea
03:55 PM 04:15 PM
Riverside Center, Purple L (Ea
04:15 PM 04:35 PM
Riverside Center, Purple L (Ea
04:35 PM 04:55 PM
Riverside Center, Purple L (Ea
08:45 AM 09:05 AM
Riverside Center, Purple L (Ea
09:05 AM 09:25 AM
Riverside Center, Purple L (Ea
09:25 AM 09:45 AM
Riverside Center, Purple L (Ea
09:45 AM 10:05 AM
Riverside Center, Purple L (Ea
10:05 AM 10:25 AM
Riverside Center, Purple L (Ea
10:25 AM 10:45 AM
Riverside Center, Purple L (Ea
10:45 AM 11:05 AM
Riverside Center, Purple L (Ea
11:05 AM 11:25 AM
Riverside Center, Purple L (Ea
11:25 AM 11:45 AM
Riverside Center, Purple L (Ea
02:15 PM 02:35 PM
Riverside Center, Purple L (Ea
02:55 PM 03:15 PM
Riverside Center, Purple L (Ea
03:15 PM 03:35 PM
Riverside Center, Purple L (Ea
03:35 PM 03:55 PM
Riverside Center, Purple L (Ea
03:55 PM 04:15 PM
Riverside Center, Purple L (Ea
04:15 PM 04:35 PM
Riverside Center, Purple L (Ea
04:35 PM 04:55 PM
Riverside Center, Purple L (Ea
02:15 PM 05:30 PM
Regent Room, 3rd Floor
04:15 PM 05:45 PM
Chancellor Room, 3rd Fl
08:45 AM 10:15 AM
Gold Room, 2nd Floor
10:45 AM 12:15 PM
Gold Room, 2nd Floor
08:45 AM 10:15 AM
Crystal Room, 3rd Floor
10:45 AM 12:15 PM
Crystal Room, 3rd Floor
08:45 AM 10:15 AM
Regent Room, 3rd Floor
10:45 AM 12:15 PM
Regent Room, 3rd Floor
02:15 PM 03:45 PM
Gold Room, 2nd Floor
04:15 PM 05:45 PM
Gold Room, 2nd Floor
02:15 PM 03:45 PM
Crystal Room, 3rd Floor
04:15 PM 05:45 PM
Crystal Room, 3rd Floor
02:15 PM 03:45 PM
Regent Room, 3rd Floor
04:15 PM 05:45 PM
Regent Room, 3rd Floor
07:00 AM 01:30 PM
Plaza Blrm B, Green Level (Eas

Behavior Smarts: Increasing Healthcare Leadership Performance

Influential leadership is about inspiring and motivating performance excellence at all levels of the organization through a highly developed emotional intelligence (EQ) capacity. However, many healthcare executives do not have a clear idea of how their EQ measures up or understand why EQ is a competitive advantage for team performance. Over two days, you will learn and practice the key behaviors necessary to connect with team members and build stronger personal relationships. This program identifies the cause and offers a remedy for closing the gap between consistent leadership behavior and sustained organizational performance. 

Seminar Objectives:

  • Distinguish four key behavior types.
  • Apply the necessary attributes of self-awareness and self-management.
  • Match leading behavior types to optimize team performance.
  • Discover the power of collaboration and connection to drive performance through emotional intelligence.

Who Should Attend:

Seasoned healthcare leaders and leaders who are entering the healthcare field.

Presented by:

10:00 AM 11:30 AM
International Ballroom, 2nd Fl
05:45 PM 06:15 PM
Riverside Center, Purple L (Ea
04:15 PM 05:45 PM
Columbus A/B, Gold Level (East
06:15 PM 07:15 PM
Zurich Ballroom E,F,G, First F
07:00 AM 08:30 AM
Regency Blrm A/B, Gold level(W
07:00 AM 08:30 AM
Regency Blrm C/D, Gold Level(W
07:00 AM 08:30 AM
Grand Blrm. A-D North, Gold (E
07:00 AM 08:30 AM
Grand Blrm C-F, Gold Level (Ea
08:00 AM 05:00 PM
Gold Coast, Bronze Level (West
11:45 AM 12:45 PM
Regency A, Gold Level (West To
07:00 AM 08:30 AM
Grand Blrm. A-D North, Gold (E