New York Cluster 2018

Learn how to create a robust corporate culture by combining essential elements to achieve sustainable improvement capability. A variety of memorable “proof of concept” exercises will be conducted to reinforce the role of each technique. You will be asked to bring a process-improvement opportunity from your organization and work it in the session along with your peer group.

Seminar Objectives:

• Identify the methods and techniques employed to support performance improvement initiatives in healthcare, with specific focus on Lean and Six Sigma
• Discuss the business case for portfolio management, how it functions and how it guides the organization to do things right, while doing the right things.
• Implement change management techniques designed to maximize positive interactions at all levels of the organization.
• Apply all these techniques to a problem in your organization that you wish to solve with tools provided by the faculty

Who Should Attend:

CEOs, CFOs, CMOs, CNOs, COOs and department heads of large, complex multidisciplinary departments.

Presented by:

• Ian R. Lazarus, LFACHE, Creato Performance Solutions, President & CEO
• Wendy Novicoff, PhD, Professor, University of Virginia School of Medicine

Project management tools can be used to implement the most important strategic initiatives facing healthcare executives today: accountable care organizations, affiliations, quality and process improvement initiatives, revenue cycle programs and more. The outcomes of these high-priority projects can be critical to both your organization and career. This seminar will provide you with the necessary tools to help you integrate project management into your organization’s culture.

Seminar Objectives:

• Measure project performance using metrics
• Hold project managers and team members accountable for performance
• Create a program management office that gets results
• Develop and use a critical path tool to keep your schedule in line
• Prevent "scope creep" and other costly changes to your project

Who Should Attend:

CEOs, COOs, senior-level executives and physician leaders. Participants from the same organization are encouraged to attend as a team.

Presented by:

• Laura W. Synnott, FACHE, Assoc Teaching Professor, Carnegie Mellon University

Deeply motivated staff transcend mere compliance and work harder and more effectively when there is a strong, positive and emotional connection with their leader. To influence this relationship, healthcare leaders must change their beliefs about how best to promote behavioral change. Future success is dependent on managing the relationships between interdependent parts, not on maximizing the performance of individual parts. This forward-looking seminar will address the key elements of change management and employee engagement.

Seminar Objectives:

• Discover why sustainable excellence rests on the adaptability of the workforce
• Remedy the gap between leadership behavior and organizational performance
• Employ the essential elements for leading transformational change—vision, dialogue and measurement
• Understand why autocratic structures fail to outperform horizontally structured organizations

Who Should Attend:

CEOs, senior executives, department heads and clinical leaders.

Presented by:

• Michael E. Frisina, PhD, CEO, The Frisina Group

A successful partnership between physicians and executives can be gained when both sides focus on the hard organizational realities and practice soft-skill strategies for building trust. In this seminar, attendees will learn ways to reconcile the business objectives of healthcare with the transcendent values at the heart of clinical care for your organization. Participants also will learn clear communication tactics that can eliminate false operating assumptions and beliefs, leading to a better understanding between physicians and executives that will result in achieving your business objectives.

Seminar Objectives:

• Discuss the facts and fiction of the current market changes including clinical needs, revenue sources and population health management
• Develop and implement successful strategies for leading and managing change and building trust
• Examine the importance of and differences in corporate culture and physician culture
• Understand how to create strong relationships as the cornerstone to sustainable partnerships

Who Should Attend:

CEOs, board members, physician, physician assistants and nurse practitioner leaders and other senior executives.

Presented by:

• Brian J. Silverstein, MD, Director, The Chartis Group
• Tom Atchison, EdD, President, Atchison Consulting, LLC

Guide your board toward the new and challenging governance strategies that are necessary to successfully provide oversight, withstand scrutiny and minimize liability.

Seminar Objectives:

• Prepare for new expectations of governance bodies, and translate emerging best practices.
• Assess key steps CEOs must take to assess, manage and improve relationships with their boards and board chairs.
• Avoid typical traps when dealing with your board, and learn to positively guide strategic decisions.
• Develop a tailored action plan you can immediately apply.

Who Should Attend:

CEOs and senior executives who interact with their boards. Senior-level executives and their board members are encouraged to attend as a team.

Presented by:

• James E. Orlikoff, President, Orlikoff & Associates

To go beyond traditional methods of problem-solving and generate new ideas, leaders must guide, inspire and coordinate their teams to reach past creativity and attain sustainable innovation. This highly interactive seminar will present several nontraditional ways to spur innovative thought within your teams to help your organization achieve better results. Expert faculty will share techniques for building how you can build a sense of community and enhancing personal responsibility among your colleagues, physicians and even your patients. You will learn approaches for overcoming staff member objections and techniques for stopping problems before they become even bigger ones. You will not need your computer or tablet for this course; faculty will provide you with a notebook to help with the creative process. At the end of this seminar, you will take away several ideas for applying breakthrough thinking within your organization.

Seminar Objectives:

• Explore how to think beyond the here and now and focus on innovative, future-oriented outcomes.
• Examine ways to stop solving new problems with the same old approaches, and recognize the correct moves forward.              
• Apply better bottom-line results with breakthrough strategies that incorporate innovation and creativity.
• Review techniques for anticipating and overcoming roadblocks and staff member objections.
• Discover how to stop a “runaway train” at your organization before it becomes a bigger problem.

Who Should Attend:

Healthcare leaders in hospitals, health systems and group practices who need new and creative leadership approaches and strategies to encourage innovative thinking among their teams.

Presented by:

Kevin E. O'Connor, CSP, Consultant, Kevin E. O’Connor & Associates Ltd.

Influential leadership is about inspiring and motivating performance excellence at all levels of the organization through a highly developed emotional intelligence (EQ) capacity. However, many healthcare executives do not have a clear idea of how their EQ measures up or understand why EQ is a competitive advantage for team performance. Over two days, you will learn and practice the key behaviors necessary to connect with team members and build stronger personal relationships. This program identifies the cause and offers a remedy for closing the gap between consistent leadership behavior and sustained organizational performance. 

Seminar Objectives:

• Distinguish four key behavior types.
• Apply the necessary attributes of self-awareness and self-management.
• Match leading behavior types to optimize team performance.
• Discover the power of collaboration and connection to drive performance through emotional intelligence.

Who Should Attend:

Seasoned healthcare leaders and leaders who are entering the healthcare field.

Presented by:

• Michael E. Frisina, PhD, President, The Frisina Group

Discover lessons from 10 years of published research identifying the tangible attributes that allow top performers to rapidly execute their strategies and achieve significant performance improvement.

Seminar Objectives:

• Implement the goal-setting/goal-achieving processes used by top-quartile provider organizations.
• Design an accountability structure that improves the execution of needed changes and makes progress, or its absence, instantly visible.
• Create an organizational bias toward action and overcome the inevitable resistance and objections that come with leading change.
• Identify the senior leader’s role in ensuring performance improvement efforts produce a tangible ROI.
• Examine the tangible traits to lead change and the improvements that are the key predictors to successful outcomes.

Who Should Attend:

CEOs, COOs, CFOs, CNOs, senior quality leaders and other executives.

Presented by:

• Gregory S. Butler, President, Caldwell Butler & Associates LLC
• J. Alan Kent, DHA, FACHE, President & CEO, Meadows Regional Medical Ctr

Learn how to create a robust corporate culture by combining essential elements to achieve sustainable improvement capability. A variety of memorable “proof of concept” exercises will be conducted to reinforce the role of each technique. You will be asked to bring a process-improvement opportunity from your organization and work it in the session along with your peer group.

Seminar Objectives:

• Identify the methods and techniques employed to support performance improvement initiatives in healthcare, with specific focus on Lean and Six Sigma
• Discuss the business case for portfolio management, how it functions and how it guides the organization to do things right, while doing the right things.
• Implement change management techniques designed to maximize positive interactions at all levels of the organization.
• Apply all these techniques to a problem in your organization that you wish to solve with tools provided by the faculty

Presented by:

• Ian R. Lazarus, FACHE, Creato Performance Solutions , President & CEO
• Wendy Novicoff, PhD, Professor, University of Virginia School of Medicine

Previously Titled "Essential Elements for Sustainable Improvement Capability"

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Healthcare leaders know the importance of developing and maintaining strong relationships with their medical staff to support their mission and goals. Misalignment from the prevailing volume-based reimbursement causes wide clinical practice variation and overuse, contributing to rising costs and thinning margins. Finding the right approach among the numerous models, incentive structures and confounding regulations is a strategic imperative that can affect medical staff relations—and organizational performance. During this seminar, uncover the actionable research-based approaches to engaging physicians and aligning their interests with your organization’s strategic and financial goals while working toward a more clinically integrated environment. Before the seminar, participants will complete a brief assessment to begin identifying alignment opportunities. During the seminar, faculty will uncover shared best practices to guide participants’ development of a tailored blueprint to take back to their organizations for high-affinity physician engagement, tighter alignment and improved organizational performance.

Seminar Objectives:

• Explore the impact of physician-hospital relations on organizational performance and leadership effectiveness. 
• Develop an individualized physician-hospital alignment plan.
• Assess and apply personal leadership competencies needed for effective physician-hospital alignment.

Who Should Attend:

Senior-level health system, hospital and group practice executives with responsibility for physician engagement, alignment and integration, including C-suite executives, service line leaders, medical directors and group practice administrators.

Presented by:

• Richard J. Priore, ScD, FACHE, Founder/CEO, Excelsior HealthCare Group/Distinguished Service Professor, Opus College of Business, University of St. Thomas
• Mark J. Werner, MD, National Director, Clinical Consulting, The Chartis Group

Acquire ready-to-use communication tools to increase employee, provider and patient engagement, clarify performance expectations and create a culture of collaboration with all stakeholders—resulting in a more purpose-driven and productive organization.

Seminar Objectives:

• Develop a personal action plan incorporating strategies, tactics and lessons learned.
• Enhance leadership and coaching skills to deliver aligned messages connecting behavior to mission execution.
• Apply communication techniques to create a feedback-rich environment, minimize negativity, convey respect, encourage peer to peer leadership and navigate tough conversations.
• Obtain methods to increase stakeholder engagement and decrease turnover and anxiety.
• Gain comfort in clarifying performance expectations to reduce miscommunications and safety errors and manage priorities more effectively.
• Understand how fear creates conflict and undermines quality.
• Identify the roles of respect and safety in delivery of difficult messages.

Who Should Attend:

CEOs, COOs, CMOs, chief experience officers and other senior-level executives.

Presented by:

• Lynne S. Cunningham, FACHE, Coach, Studer Group