EVENT CANCELED: New York Cluster 2020

Change is truly a constant in healthcare, and today’s leaders must be agile and resilient enough to manage it. But what do agility and resiliency really mean for healthcare executives? How can you develop these qualities to help you keep up with and manage the endless influx of external and internal changes you face? During this engaging seminar, share the key behaviors you should aspire to when leading yourself, your teams and your organization through change. Using the latest research, compelling case studies and interactive activities, share methods for adapting to change, making quick and informed decisions, and developing strategies to achieve strategic goals. You will leave with a practical guide for addressing ineffective behaviors and meaningful tools for overcoming common challenges in the current healthcare environment.

Seminar Objectives:

• Identify key leadership attributes that promote agility and resilience for yourself, your teams and your organization.
• Assess and rate personal and team behaviors for effectiveness.
• Discover strategies to overcome ineffective behaviors that can hinder success.
• Develop a short-term action plan to increase self-awareness, flexibility and balance

Who Should Attend:

Senior-level health system, hospital and group practice executives with responsibility for physician engagement, alignment and integration, including CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, medical directors and group practice administrators.

Presented by:

Amer A. Kaissi, PhD, Professor, Healthcare Administration, Trinity University

Fostering engagement with physicians and helping them develop essential leadership skills are critical components of today’s successful healthcare organizations. Navigating intricate relationships with physicians and motivating individuals in a team-driven environment require a variety of leadership tactics. In this seminar, attendees will review core leadership competencies for physicians. Participants also will gain practical approaches for effective communication, team building and conflict management that will achieve high levels of engagement for the entire healthcare team.

Seminar Objectives:

• Discover the key leadership competencies required for physician leaders to deliver highly effective results.
• Identify causes of leadership derailment and explore methods to avoid them.
• Assess skills and techniques to shape, motivate and sustain effective teams and create a development plan.
• Demonstrate key skills of communication, assessment, conflict management and influence to meet expectations of engagement.
• Learn practical approaches to engaging physicians in clinical integration and quality and safety efforts.

Who Should Attend:

CEOs, CMOs, physician leaders, senior-level executives and medical staff service professionals

Presented by:

• Carson F. Dye, FACHE, President & CEO, Exceptional Leadership LLC
• Kathleen L. Forbes, MD, Executive Vice President of Operations Academic Facilities and Vice Chancellor of Health Affairs UTHSC, Methodist Le Bonheur Healthcare System

Growth in healthcare is often allusive. It can be both ambitious and complex. Reform implies less growth, yet smart growth will be important. Traditional approaches to healthcare often involve barriers to growth, some of which can be quite subtle. In the future, growth will require enhancing the patient experience and adopting retail concepts. Lower payments from one large payer (government) are driving major reforms and creating budgetary challenges. Yet growth remains an imperative. What kind of growth? How can/should we grow? Do we need a partner(s)? This timely seminar will help you to build a structure for managing future growth initiatives and a process for instilling a growth orientation throughout your organization.  

Seminar Objectives:

• Develop “the long view" in the context of the healthcare business in the context of uncertainty and disruption.
• Establish a foundation for measuring and tracking growth.
• Segment and prioritize growth opportunities by venue, service and procedure.
• Understanding how growth can be approached with more success.

Who Should Attend:

CEOs, COOs, CMOs, CSOs, CFOs and senior-level executives.

Presented by: 

• Scott Mason, DPA, FACHE, Managing Partner, SKM Enterprises, LLC

Power and politics are a natural influence in all healthcare organizations. Performance and outcomes hinge on building collaborative networks within the organization and with the people who hold power. Leaders have all the power they need to achieve personal and organizational outcomes, and they need to effectively use their “power levers” to influence others.

This seminar will explore how to close the leadership trustworthiness gap, which requires a commitment to do the right thing for employees and colleagues. The session will further discuss how leaders can focus on doing right by others. The aim is not to seek the trust of a person or team but rather to trust the trustworthy.

Seminar Objectives:

• Obtain effective methods to anticipate and respond to political situations with peers, physicians, boards and the community.
• Develop strategies and tactics to manage and build collaborative relationships and trust.
• Assess your leadership power levers by examining the seven main descriptors and differentiate the positive and negative implications of each.
• Align your selected power levers with the five components and tactics of influence to impact a specific project or goal.
• Examine the balance between IQ and EQ with DQ (decency quotient), leading to a structured and proven trust platform.

Who Should Attend:

Senior leaders and division/department administrators/leaders with responsibility for projects and/or teams.

Presented by:

• William F. Moskal, EdD, Owner, Dr. Bill Leadership Specialist, LLC.

Gain healthcare analytics understanding and skills necessary to develop, deploy and execute an analytics strategy as well as create a data driven decision-making culture. Expert faculty will introduce the foundational understanding of healthcare analytics, an analytics maturity model, leadership strategies for guiding an organization to embrace analytics as a decision tool, and present detailed case studies of healthcare analytics in action supporting both clinical and operational data driven decision making. This program will give you an understanding of the current state of healthcare analytics and practical operational insights into organizational reporting structure, job descriptions, training, data management, infrastructure, governance and more.

Seminar Objectives:

• Gain a stronger understanding of analytics and how it can support healthcare decisions
• Assess and refine a plan for closing analytics resource gaps
• Gauge and assess analytical maturity in terms of data, infrastructure, governance, and analytics competency
• Utilize examples of practical clinical and business analytics in action

Who Should Attend:

Healthcare executives interested in assessing and focusing on analytics competencies within their organizations, or those that have made analytical-oriented investments and want to ensure their success.

Presented by:

• James E. Gaston, Senior Director Maturity Models, HIMSS Analytics
• Chad W. Konchak, Director, Clinical Analytics, NorthShore University Health System

Gaston and Konchak will be presenting at the 2020 New York and Savannah Clusters.

With the myriad changes taking place within the healthcare industry, executives face a number of challenges. To address these challenges and deliver higher value to patients, many organizations have adopted Lean methods. This seminar is for executives who are dedicated to practicing and sustaining operational excellence through the application of Lean principles in their organizations. Faculty will challenge attendees to reflect upon current operational processes and shed long-held beliefs about management styles. Participants will obtain and understand how to effectively apply Lean tools, including Leader Standard Work, Visual Management, the Lean Six Sigma Scorecard and a daily status report.

Seminar Objectives:

• Hone the coaching skills necessary to achieve results through frontline employees.
• Define the critical components of a comprehensive management system.
• Understand the importance of the role an organization’s management systems play in achieving sustainable accountability and results.

Who Should Attend:

CEOs, CMOs, CNOs, COOs, CFOs, and other senior-level healthcare executives, physician leaders and department directors.

Presented By:

• Marta Karlov, Lean Value Consultant, American Family Insurance
• Patsy Engel, Faculty, Catalysis

Many organizations are finding that traditional improvement methods like Lean and high reliability, while producing strong long-term incremental change, fall short when aggressive short-term, non-standard results are required. Integrating burst-improvement methods into existing programs like Lean and high reliability can be challenging. Some organizations fall back on obsolete approaches, such as lay-offs, or attempt to stretch Lean and high reliability beyond their capacity with disappointing results. In this seminar, faculty will share ACHE-published research of dozens of healthcare organizations that achieved combined $1 billion margin improvement through implementation of over 150,000-plus implemented department-level changes. Participants will learn 28 specific cultural and accountability system variables uncovered in this national research of top performers. Experienced faculty, including a past CEO of a flagship health system and a former multisystem CEO and past U.S. quality council representative, will share high-leverage tactics that will drive millions of dollars in margin improvement.

Replicate practices and approaches deployed by C-suite executives of top-performing organizations.

Apply lessons learned from national research of over 122 health systems.

Seminar Objectives:

• Develop a plan to integrate short-term aggressive improvement approaches with existing long-term methods.
• Examine key accountability systems and culture formation of top health systems.
• Increase results exponentially of Lean, high reliability and corporate initiatives
• Discover effective advanced Lean techniques to apply.
• Identify physician practice change techniques that work, beyond simple engagement.

Who Should Attend:

CEOs, COOs, CFOs, CNOs and other senior-level executives in regional health systems, independent and affiliated medical centers, and physician groups in need of aggressive short-term results.

Presented by:

• Chip Caldwell, LFACHE, Chairman, Caldwell Butler
• Patty M. White, RN, FACHE, Former CEO, St. Joseph & Medical Center, and Consultant, Dignity Health 

As the value-based care model becomes more prominent in the healthcare environment, partnering with your physician leaders to improve patient care and create efficiencies should be one of your top priorities. This two-day, interactive seminar provides practical strategies to engage physicians in a way that builds sustainable relationships in your organization. Using case studies from other hospitals and health systems, seminar faculty will examine best practices and common errors of physician engagement and teach strategies to educate system leaders and board members on the importance of building sustainable relationships with the medical team.

Seminar Objectives:

• Integrated organizational structures that improve patient care
• Establish financial control systems to help eliminate inefficiencies
• Develop physician-hospital reporting mechanisms to improve communication, data-sharing and performance
• Grow relationships with medical staff to create a strong teamwork atmosphere
• Set benchmarks to monitor and assess the performance of physician-administrator teams

Who Should Attend:

CEOs, COOs, CFOs, senior executives, department heads/directors and clinical executives (physicians and nurses).

Presented by:

• Nick A. Fabrizio, PhD, FACHE, Principal Consultant, Medical Group Management Association
• Todd Sagin, President and National Medical Director, Sagin Heathcare Consulting

Transformational, proactive and translational are just some of the words used to describe the change processes that are occurring in today’s healthcare environment. Unique skill sets are needed to lead and manage these processes as the healthcare field transforms. During this interactive seminar, expert faculty will discuss the coaching skills needed to drive performance through daily problem solving and continuous staff development. You will gain insight on your organization’s capacity for change as well as your own.

Seminar Objectives:

• Discover the key leadership competencies required for physician leaders to deliver highly effective results.
• Differentiate between leadership and management requirements for sustaining successful personal and organizational change
• Attain tools and skills for successful change
• Gain strategies for talent management as change processes are implemented and managed

Who Should Attend:

C-suite and senior-level healthcare executives who play a role in leading change in their organizations or who are preparing for the next level of leadership.

Presented by:

• Tom Atchison, EdD, President, Atchison Consulting, LLC

Deeply motivated staff transcend mere compliance and work harder and more effectively when there is a strong, positive and emotional connection with their leader. To influence this relationship, healthcare leaders must change their beliefs about how best to promote behavioral change. Future success is dependent on managing the relationships between interdependent parts, not on maximizing the performance of individual parts. This forward-looking seminar will address the key elements of change management and employee engagement.

Seminar Objectives:

• Discover why sustainable excellence rests on the adaptability of the workforce
• Remedy the gap between leadership behavior and organizational performance
• Employ the essential elements for leading transformational change—vision, dialogue and measurement
• Understand why autocratic structures fail to outperform horizontally structured organizations

Who Should Attend:

CEOs, senior executives, department heads and clinical leaders.

Presented by:

• Michael E. Frisina, PhD, CEO, The Frisina Group