Santa Fe Cluster 2018

Ensure effective control over the management of a new construction, renovation or facilities rehabilitation project.

Seminar Objectives:

• Apply practical solutions to common planning, design-phase or actual construction-phase problems.
• Adopt the planning and control systems that result in on-time, on-budget projects.
• Implement proven practices for managing design and construction.
• Direct the total design/construction process—from project planning and architect selection to construction and facility completion.
• Evaluate standard industry contracts for architectural and construction services.
• Identify how thorough planning can help control the cost and time required for your project and eliminate expensive disputes and disruptions.

Who Should Attend:

CEOs, COOs and senior executives responsible for facilities or plant maintenance.

Presented by:

• Christopher L. Laubach, President, Center for Management Programs
• Ted C. Ritter, President, Ritter Project Management, Inc.

The manual for this seminar is emailed to participants approximately 10 days prior to the start of the seminar. If you do not receive a manual, please contact ACHE’s Customer Service Center at (312) 424-9400.

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Shrinking profit margins due to reductions in Medicare and managed care reimbursement and the escalating cost of providing high-quality patient care have resulted in a renewed emphasis on financial skills for today’s healthcare executives. By understanding the economic and financial conditions that affect your financial outcomes, you can help your organization remain competitive. You will leave this seminar with the financial analysis tools and techniques needed to achieve your organizational and financial goals.

Seminar Objectives:

• Healthcare economic information and how it affects your healthcare organization.
• Details of financial statements and their relevance to the organization’s financial outcomes.
• Financial ratios to measure your organization financial performance against standard benchmarks.
• Key elements of the resource allocation process and how they can be used to improve financial performance.
• Basics of cost accounting and its significant implications for financial performance.
• Prosper in this difficult economic cycle of reduced reimbursement and tightening credit.

Who Should Attend:

Senior- and mid-level executives.

Presented by:

• Michael Nowicki, EdD, FACHE, FHFMA, Professor of Health Admin, Texas State University

The traditionally organized medical staff, with rotating voluntary leaders and economic and political tensions, no longer serves the best interests of healthcare organizations. What is needed is a contemporary medical staff model that can work effectively with executive leaders at all levels of the organization to facilitate innovation and transformational change.

Seminar Objectives:

• Understand the evolution of the organized medical staff from a divisive group to a fully integrated model, highlighting the case for a comprehensive redesign
• Maximize the key functions of the organized medical staff to increase focus on collaboration, continual improvement and aligned goals
• Discover how top-performing healthcare organizations work with medical staff in new and innovative ways to optimize quality and service and significantly reduce operating costs
• Examine the new world of dual accountabilities and how it can be effectively managed
• Recognize the potential pitfalls when orchestrating an extensive organizational medical staff redesign

Who Should Attend:

CEOs, COOs, CMOs and other senior-level executives, board leaders, physician and nursing leaders (formal and informal) and medical staff service professionals (MSSP).

Presented by:

• Jonathan Burroughs, MD, FACHE, President & CEO, The Burroughs Healthcare Consulting Network, Inc

Explore proven continuous improvement methodologies that result in improved patient survey results and ultimately in a profitable strategy.

Seminar Objectives:

• Dissect experiences from the patients' perspective in ways that elevate clinical excellence, patient satisfaction and business results
• Learn best practices in customer/patient satisfaction from organizations within and outside of healthcare
• Explore the new role of "chief experience officer" (CXO), and how this role can succeed in your organization
• Understand the benefits for organizations that have "experience management" executives in the C suite and the global-to-local impact these executives have throughout their respective health systems
• Understand how to leverage the “ownership” of the patient experience

Who Should Attend:

CEOs, COOs, CNOs, Vice presidents and executives interested in transforming culture to drive the ideal patient experience.

Presented by:

• Jake M. Poore, President & CEO, Integrated Loyalty Systems, Inc

Learn the fundamentals and best practices to lead a strategic planning process that yields concrete actions and improves competitiveness.

Seminar Objectives:

• Apply tools to assess competitiveness and the critical issues your organization will face.
• Gain involvement and ensure that plans lead to actions that impact the future.
• Examine your organization’s competitive strengths and weaknesses, as well as the critical issues your organization will confront within the next three years.
• Determine the appropriate individuals to involve in the planning process and expedite the transition from planning to implementation.
• Strategies for gaining buy-in from key constituents including the board, administrative staff and medical staff.
• Tips for overcoming challenges you may face while developing your strategic plan.

Who Should Attend:

CEOs, COOs, senior-level executives, physician executives and trustees.

Presented by:

• John M. Harris, Director, Veralon
• Scott C. Stuecher, Manager, Veralon

Harris will be presenting at the 2019 San Diego Cluster.
Harris and Stuecher will be presenting at the 2019 Orlando Cluster.

High Reliability is the study of human performance in complex systems and includes systems thinking, event analysis, techniques to minimize human error, approaches to improve processes, psychological safety, consistency in a fair and just response to errors and tactics to move organizations to a culture where a safety-first focus drives higher levels of performance across all domains.

This course will help leaders understand how to deal with challenging work conditions, high-risk operations and threats to success using lessons from High Reliability Organizations (HROs). HROs create organizational mindfulness, which is a rich awareness and a capacity for action that jointly facilitates a capability to discover and manage unexpected events before they escalate into crises and catastrophes.

Participants will improve their knowledge on how to build high reliability principles and practices into a daily operating system to improve performance in patient and workforce safety, clinical quality, patient and employee experience and operational efficiency.

Seminar Objectives:

• Describe the critical role of leadership in understanding HRO principles and adopting HRO practices to improve organizational mindfulness and overall performance.
• Describe how the science of human performance and error prevention can be harnessed to improve accountability as well as outcomes.
• Define preventable harm to include both physical and emotional harm to patients, families and employees, as well as harm resulting from failures relating to equity and socio-behavioral issues.
• Describe the importance of a culture of psychological safety supported by a structured approach to Fair and Just Culture.

Who Should Attend:

CEOs, COOs, CMOs, CNOs, senior executives and department heads

Presented by:

• Tejal K. Gandhi, MD, CPPS, Chief Safety and Transformation Officer, Press Ganey
• Steve Kreiser, MBA, Partner, Press Ganey Strategic Consulting
• Gary Yates, MD

Healthcare is being transformed by innovative disruptors, new technologies, value-based payment models, consolidation, financial realities and competitive pressures. To thrive in this ever-changing environment, leaders need to know how to correctly interpret the trends and implications so they can respond effectively.

The faculty will lead you and your colleagues through the dynamic future of healthcare via presentation, interactive discussion, and case studies. You will gain valuable insights and identify key strategies to help lead your organization to a successful future.

Seminar Objectives:

• Describe the drivers of change, its pace, and how it’s giving rise to new competitors and potential strategic partners.
• Recognize the breadth of disruptors and innovators and how they can be leveraged to enhance your strategy, operations and market position (and avoid pitfalls).
• Proactively plan for future payment models.
• Identify the future of physician practices.
• Highlight emerging community-based remote and virtual care models—and the opportunities they present.
• Recognize the evolution occurring in mergers and acquisitions and consolidations, while discovering the keys to success in those strategies.
• Identify growth opportunities achievable during financially challenging periods.
• Understand how to enhance the power of strategy development to lead your organization to its desired future.
• Identify critical action steps that will help you transform your organization.

Who Should Attend:

CEOs, COOs, vice presidents, directors of planning, healthcare executives with more than 10 years of administrative experience.

Presented by:

• John M. Harris, Managing Director, Veralon
• Mark Dubow, Director, Veralon