Vancouver Cluster 2018

To successfully lead in an increasingly pay-for-value environment, healthcare executives must be able to convert quality metrics—such as case mix index and length of stay—into financial metrics. During this seminar, participants will explore this core competency under the direction of expert faculty members, each of whom has extensive healthcare financial experience. Through review of case studies and hands-on application, you will learn valuable skills, including the financial calculations and ratios that will allow your organization to convert quality metrics to meaningful financial outcomes. Learn to develop business plans for proposed payer and provider contracts that will maximize value and align the organization’s interests with those of key stakeholders. As healthcare rapidly evolves away from pay for volume to pay for value, executives cannot afford to ignore this crucial management competency.

Seminar Objectives:

• Explore the interrelationship between clinical and financial outcomes.
• Discuss why converting quality metrics into financial metrics is a required core skill.
• Calculate ROI of quality projects and pay-for-quality payment methodologies.

Who Should Attend:

All C-suite executives, particularly CEOs, CMOs, CFOs, COOs, and CNOs. All managers who oversee, participate in or negotiate: payer, employment and practitioner contracts. Leaders involved in strategic, financial, operational and quality improvement planning.

Presented by:

• Jon Burroughs, MD, FACHE, President & CEO, The Burroughs Healthcare Consulting Network, Inc
• Richard J. Priore, ScD, FACHE, Excelsior HealthCare Group and Distinguished Service Professor, University of St. Thomas

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Acquire ready-to-use communication tools to increase employee, provider and patient engagement, clarify performance expectations and create a culture of collaboration with all stakeholders—resulting in a more purpose-driven and productive organization.

Seminar Objectives:

• Develop a personal action plan incorporating strategies, tactics and lessons learned.
• Enhance leadership and coaching skills to deliver aligned messages connecting behavior to mission execution.
• Apply communication techniques to create a feedback-rich environment, minimize negativity, convey respect, encourage peer to peer leadership and navigate tough conversations.
• Obtain methods to increase stakeholder engagement and decrease turnover and anxiety.
• Gain comfort in clarifying performance expectations to reduce miscommunications and safety errors and manage priorities more effectively.
• Understand how fear creates conflict and undermines quality.
• Identify the roles of respect and safety in delivery of difficult messages.

Who Should Attend:

CEOs, COOs, CMOs, chief experience officers and other senior-level executives.

Presented by:

• Lynne S. Cunningham, FACHE, Coach, Studer Group

Leadership to achieve extraordinary results requires the ability to master five practices proven through research as necessary and sufficient requirements for great success. This seminar will focus on the five practices identified as critical to organizational success. Great leadership creates great workplaces, and this seminar will address how these five practices enable the leader to accomplish the extraordinary. Attendees will also be given an innovative leadership toolbox designed to help them master the activities and functions leaders who accomplish the extraordinary do every day.

Seminar Objectives:

• Use proven tools and techniques to identify and develop your leadership philosophy.
• Improve your leadership skills, even if you have little formal authority.
• Increase your influence and effectiveness by becoming a quiet but strong leader.
• Practice ways to recognize and reward employee contributions and build a winning team.

Who Should Attend:

Healthcare leaders at all levels of their careers.

Presented by:

Jody R. Rogers, PhD, LFACHE, Visiting Professor, Trinity University

Over the past several years, the healthcare industry has experienced unprecedented and often traumatic change. Personal mastery of emotional and behavioral awareness has never been more important and, when matched with the ability to intentionally develop relationships and lead through change, it is vital to success in today’s tidal wave of pressures. Taking an emotionally intelligent approach to developing, engaging and leading teams through complex change is essential.

This highly interactive seminar presents participants with an overview of methods to deepen awareness of their emotions and behaviors. They will learn state-of-the-art approaches to understanding, managing and leading change, and discover how to integrate these skills with their leadership toolkit and shadow. A key outcome is increased emotional agility in managing yourself, your relationships and your leadership shadow. 

Increasing your effectiveness in being more fully aware and meaningfully intentional in managing relationships, culture and your leadership shadow may be the most important decision in your career, and your best opportunity to effectively lead teams through this time of unprecedented challenge.

Seminar Objectives:

• Consider opportunities to leverage emotional awareness and intentionality in your own work environment and role.
• Understand new conceptual approaches to leading through change such as organizational culture and resilience.
• Develop a personal plan to improve your own leadership behaviors in leading through change and complexity.
• Introduce tools for planning and application of emotional awareness in complex change and how to best leverage your leadership shadow.

Participants must complete an online psychometric assessment prior to the seminar. When you are registered, you will be contacted with specific instructions from ACHE.

Who Should Attend:

Senior- and mid-level healthcare leaders.

Presented By:

Janet (Dombrowski) Pinkerton, President, JCD Advisors, LLC

Mark P. Herzog, FACHE, President, Herzog Advisory Group

As the U.S. healthcare system undergoes profound transformation, healthcare leaders must adapt and evolve amidst their changing realities. This seminar will provide attendees with the ability to make solid decisions and optimize strategic changes when faced with uncertainty. Discover answers to critical questions such as which strategies will provide leaders with the ability to thrive during these uncertain times and what new investments and capabilities are needed to successfully lead strategic change. You will learn the four building blocks to good decision making and common decision traps. You will also be introduced to a scenario planning tool and a framework to help you develop future alternatives. Take away a simple four-step model to optimize execution and drive change.

Seminar Objectives:

• Recognize and overcome barriers to deal with the market uncertainties in the nation’s healthcare system.
• Gain successful models for driving change to improve your individual and organization’s capabilities.
• Discover and practice the stages of successful strategic execution, especially as related to culture change.

Who Should Attend:

CEOs and other senior executives, including administrative and clinical leaders. Participation by several members of the same team is encouraged.

Presented by:

• Jim Austin, Adjunct Assistant Professor, Brown University, MHL

To go beyond traditional methods of problem-solving and generate new ideas, leaders must guide, inspire and coordinate their teams to reach past creativity and attain sustainable innovation. This highly interactive seminar will present several nontraditional ways to spur innovative thought within your teams to help your organization achieve better results. Expert faculty will share techniques for building how you can build a sense of community and enhancing personal responsibility among your colleagues, physicians and even your patients. You will learn approaches for overcoming staff member objections and techniques for stopping problems before they become even bigger ones. You will not need your computer or tablet for this course; faculty will provide you with a notebook to help with the creative process. At the end of this seminar, you will take away several ideas for applying breakthrough thinking within your organization.

Seminar Objectives:

• Explore how to think beyond the here and now and focus on innovative, future-oriented outcomes.
• Examine ways to stop solving new problems with the same old approaches, and recognize the correct moves forward.              
• Apply better bottom-line results with breakthrough strategies that incorporate innovation and creativity.
• Review techniques for anticipating and overcoming roadblocks and staff member objections.
• Discover how to stop a “runaway train” at your organization before it becomes a bigger problem.

Who Should Attend:

Healthcare leaders in hospitals, health systems and group practices who need new and creative leadership approaches and strategies to encourage innovative thinking among their teams.

Presented by:

Kevin E. O'Connor, CSP, Consultant, Kevin E. O’Connor & Associates Ltd.

Go beyond the basics of team building to create effective, healthy, collaborative relationships with physicians, board members, peers and staff.

Seminar Objectives:

• Effectively use new tools and techniques to create a shared vision, ownership and alignment
• Distinguish your leadership style, build on your strengths and identify opportunities
• Examine approaches to identify and understand differences and similarities in your partners
• Practice techniques to build shared visions and directions while creating a safe environment for dialogue and discussion
• Better manage organizational success through the insight gained from proven assessment tools

Presented by:

• Gail Scott, President, Gail Scott & Associates

Helping healthcare leaders build productive and healthy systems, partnerships and communities, seminar leader Gail Scott, president, Gail Scott & Associates, has been an educator and consultant for more than 20 years.

Participants must complete a self-assessment prior to the seminar, and once registered you will be contacted with specific instructions from ACHE.

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Gain healthcare analytics understanding and skills necessary to develop, deploy and execute an analytics strategy as well as create a data driven decision-making culture. Expert faculty will introduce the foundational understanding of healthcare analytics, an analytics maturity model, leadership strategies for guiding an organization to embrace analytics as a decision tool, and present detailed case studies of healthcare analytics in action supporting both clinical and operational data driven decision making. This program will give you an understanding of the current state of healthcare analytics and practical operational insights into organizational reporting structure, job descriptions, training, data management, infrastructure, governance and more.

Seminar Objectives:

• Gain a stronger understanding of analytics and how it can support healthcare decisions
• Assess and refine a plan for closing analytics resource gaps
• Gauge and assess analytical maturity in terms of data, infrastructure, governance, and analytics competency
• Utilize examples of practical clinical and business analytics in action

Who Should Attend:

Healthcare executives interested in assessing and focusing on analytics competencies within their organizations, or those that have made analytical-oriented investments and want to ensure their success.

Presented by:

• James E. Gaston, Senior Director Maturity Models, HIMSS Analytics
• Chad W. Konchak, Director, Clinical Analytics, NorthShore University Health System

Gaston and Konchak will be presenting at the 2020 New York and Savannah Clusters.