"The text does an excellent job introducing the historial perspecitve of operations management. Moreover, it provides information about current techniques used by organizations and payers to improve and/or reward operations such as pay-for-performance. I was pleased to see a robust instructor website that contains external links to related material, relevant case studies, and answers to end-of-chapter discussions and exercises. My sense is that this text translates well to practice and would make it proudly to the office. "