The Human Margin interprets new research on what today’s healthcare workforce really wants, finding that trust in leadership is at the heart of everything. Meese and Studer unveil the 10 building blocks most closely linked to creating and sustaining that trust. They drill down on each one, explaining the science behind the conditions that leaders must establish and sharing easy-to-grasp tactics that help leaders get there.

Topics covered include the following:

• Why the human margin—a thriving workforce that can give patients and each other their best—is as crucial as financial and operational margins
• Why trust in leadership (particularly senior leadership) is pivotal for individual, team, and organizational performance
• Why people really leave healthcare organizations (hint: it’s usually not about the money)
• Inexpensive ways to prevent burnout, increase motivation, strengthen relationships, and decrease turnover
• Why great middle managers are the keys to closing the “trust gap,” attracting and retaining talent, driving performance, leading people through change, and more
• How to rewire vital (and nonnegotiable) leader relationship skills such as communication, recognition, and team building
• Tips for providing the autonomy that employees crave when the solutions other industries offer (such as remote work) aren’t an option
• How leaders can help improve employee well-being by spotting red flags, starting crucial conversations, directing people to the right resources, and creating healthy work
• A new approach to leader development that is tailored to the precise needs and preferences of the individual
• How to move people through the “defiance, compliance, reliance” journey when initiating change

The Human Margin is a must-read for leaders at every level. It will shift your mindset on leading effectively in a world where so much has changed. And it will inspire you to start building the culture that today’s workforce craves and—even better—will move your team toward peak performance.