- The Evolution of Consumerism in Healthcare
- The Patient Experience Is What Matters
- Members Get 30 Percent Savings on Books
- New Benefits Available for LGBT, Asian Forum Members
The Evolution of Consumerism in Healthcare
The evolution of consumerism has pushed value center stage, and the methods used to derive value on mainstream consumer purchases have found their way into the healthcare decision journey. In fact, healthcare executives expect that by 2021, consumers will choose hospitals to receive care based on patient experience ratings, according to a Futurescan 2016–2021 survey.
Consumers have begun shopping for healthcare services, using price and patient satisfaction reviews as criteria to select providers. To become consumer-driven enterprises, healthcare organizations will need to invest in resources such as market research and customer relationship management tools to strategically build their business.
Focus areas to strengthen relationships with patients will include elevated levels of customer service support methods to increase satisfaction related to patients’ financial experience.
A healthcare provider’s ability to effectively make the transition from transactions to transparency and engagement will profoundly influence healthcare consumers’ satisfaction with that organization.
Want to Learn More About Consumerism in Healthcare?
At the Congress on Healthcare Leadership, see how consumers are shopping for your organization’s services. Tackle this new facet of healthcare head on at the session “Consumerism in Healthcare: The Next Chapter”
The Patient Experience Is What Matters
Enhancing the patient experience and organizational culture can go hand in hand. The Scottsdale Cluster in February includes two important seminars—Culture: The Force Behind Strategy, and Growth in the Reform Era—that will help you build a structure for managing future growth initiatives and improving how patient care is managed. Additionally, there is the opportunity to earn up to 24 ACHE Face-to-Face Education credits.
This cluster program also features additional seminars on critical topics for today’s healthcare leaders, including:
- Community Health and Involvement
- Financial Management
- Leadership Development
- Medical Staff Relationships
Your Cluster experience in Scottsdale will prepare you to thrive long-term in our dynamic healthcare environment. Whether you catch-up with peers during breaks between seminars or connect with them for in-depth discussions at the end of the day, the topics presented at this Cluster and caliber of colleagues you’ll encounter will provoke productive discussions during your time in this desert oasis environment.
Members Get 30 Percent Savings on Books
ACHE members can now save 30 percent every day on the books they purchase published by Health Administration Press. This discount is automatically given when members log into their myACHE account. Visit our bookstore to start shopping and take advantage of this new offer.
New Benefits Available for LGBT, Asian Forum Members
LGBT Forum and Asian Healthcare Leaders Forum members will receive $100 off when they attend one ACHE Cluster or Special Program of their choice. The discount is equivalent to the annual forum dues.
Discounts can be redeemed at time of registration. When you are ready to register for a program, contact the ACHE Customer Service Center at (312) 424-9400 and you will receive the discount. For questions, please contact Elizabeth Catalano, marketing specialist, Division of Member Services, at (312) 424-9374 or ecatalano@ache.org.
Forum membership is open to all ACHE members. Join or learn more.